Program:
Member Services
- Budget:
-
$1,451,351
- Category:
-
Human Services
- Population Served:
-
Homeless
Program Description:
Member Services
All Member services at Haven for Hope operate under the Transformational Services Division and include all direct services including intake, case management, education, job training, behavioral health and health care services. Member Services focused on addressing the root causes of homelessness.
The Intake Center provides centralized intake for the city, providing intake services for the entire Haven for Hope Campus as well as giving referrals to prevention services for individuals on the brink of homelessness.
Case Managers provide guidance, counseling, referrals and advocacy for the Members in the program. These Case Managers hold their assigned Members accountable to their program commitments while helping guide and provide assistance along the way.
The Job Training Department provides both classroom and on the job training on the Campus in a wide variety of career areas. Additionally, this department provides job readiness training including but not limited to resume building, interviewing skills, ethics in the workplace and computer literacy classes related to finding a job. Finally, the job training department facilitates meetings and placements of Members on the campus with potential employers in the community.
The Educational Services Department provides a wide array of classes, including GED, computer processing, life skills, parenting classes, financial literacy courses, college prep, to name a few. The levels of education on the Campus vary from individual to individual therefore the educational classes vary in depth and scope.
The behavioral health services include counseling, substance abuse rehabilitation and mental health services. Primary health care, vision and dental services are provided on the Campus but Haven for Hope’s partner agencies.
Spiritual Services are optionally offered on the Campus. The interfaith chapel is open to all religious traditions and faiths 7 days per week. This department is facilitated by Haven for Hope Spiritual Services staff and administered mainly by volunteers.
Program Long-Term Success:
Number of Graduates from homelessness self-sustainable after one year.
Program Short-Term Success:
Number of Graduates from homelessness self-sustainable after one year.
Program Success Monitored by:
HMIS database and post graduate Case Managers.
Program Success Examples:
58 graduates in 2010
Program:
Partner Services
- Budget:
-
$14,562,785
- Category:
-
Human Services
- Population Served:
-
Homeless
Program Description:
Haven for Hope of Bexar County – Partner Services Program
The Haven for Hope partner services program provides the 40 nonprofit agencies located on the Haven for Hope Campus the backbone support in order to deliver the 145 different partner-provided programs in a common centralized location. The partner services program increases the effectiveness and quantity of the total services provided to the homeless and reduces the total costs of providing services. Haven for Hope provides the following to the 40 nonprofit agencies located on the Campus: buildings and grounds, security, maintenance, information systems and other common facility services. The 22-acre Haven for Hope campus is located 1.5 miles west of downtown San Antonio, Texas and includes approximately 330,000 square feet of space, providing the Transformational Campus, Prospects Courtyard and various Services to homeless and low income community.
The facilities provided to the Partners agencies include (1) Transformational Campus with 1000 beds geared to transforming the lives of homeless. The Transformation Campus includes 10 buildings: four residences buildings for Men, Veterans, Women and Family; Transformational Center for delivering services, education and training; Childcare facility; Kitchen, dining and salon facility; Chapel and multipurpose center; Security, Gym, post office and animal care building; warehouse and donation center; soccer field and various outdoor courtyards. (2) Prospects Courtyard with 500 mats and two buildings geared to saves the lives of the chronic homeless. Prospects Courtyard provides indoor and outdoor facilities that are operated 24x7 to serve the choric homeless community. (3) Various Services to the Community including free to low costs Medical, free Dental, free Vision care and childcare facility.
In addition the partner services program provides the centralized HMIS systems and databases utilized throughout the community to serve the homeless. The new HMIS was developed with Haven for Hope funding by a vendor specializing in this software. The vendor worked with Haven for Hope to customize the software to meet San Antonio’s homeless community of service providers. Haven for Hope operates the HMIS system, works with the vendor to enhance the software, provides training, help desk support and various reports to San Antonio homeless community of service providers.
In addition the partner services program provides job training to campus members through various programs to maintain and enhance the facilities for Partners and Members. The job training programs include: Custodial, Maintenance, Warehousing, Ground keeping, Special Events, Painting and Construction. These job training programs serve as a dual mission to provide members job training in order to obtain employment and maintaining the facility to the partners in order to provide various partner agency programs.
Program Long-Term Success:
Number of graduates from homelessness self-sustainable one year later.
Program Short-Term Success:
Number of graduates from homelessness selfsustainable one year later.
Program Success Monitored by:
HMIS database and Haven for Hope post graduate Case Managers
Program Success Examples:
58 graduates in 2010