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Category: General Human Services

Meet Each Need with Dignity

AKA MEND - Meet Each Need with Dignity

Pacoima, CA

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Meet Each Need with Dignity

Also Known As:
MEND - Meet Each Need with Dignity
Physical Address:
Pacoima, CA 91331 2626
EIN:
23-7306337
Web URL:
www.mendpoverty.org
Leadership:
Marianne Haver Hill, Chief Executive

Legitimacy Information

  • This organization is registered with the IRS.
  • This organization is required to file an IRS Form 990 or 990-EZ.

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Fiscal Year Starting: Jul 01, 2009
Fiscal Year Ending: Jun 30, 2010
Revenue
Total Revenue $11,003,647
Expenses
Total Expenses $11,187,873

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Basic Organization Information

Meet Each Need with Dignity

Also Known As:
MEND - Meet Each Need with Dignity
Physical Address:
Pacoima, CA 91331 2626
EIN:
23-7306337
Web URL:
www.mendpoverty.org 
NTEE Category:
P Human Services 
P99 Human Services - Multipurpose and Other N.E.C. 
K Agriculture, Food, Nutrition 
K30 Food Service, Free Food Distribution Programs 
E Health—General & Rehabilitative 
E32 Ambulatory Health Center, Community Clinic 
Year Founded:
1971 
Ruling Year:
1976 
How This Organization Is Funded:
In-kind - $8,877,000
Foundations - $718,000
Individuals - $356,000

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Mission Statement

With dignity and respect, powered by volunteers, MEND’s mission is to break the bonds of poverty by providing basic human needs and a pathway to self-reliance.


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Impact Statement

 In 2011 MEND raised $11,662,301 in cash and in kind donations. 94.5% of
that was spent on program services to help those in need, 0.3% was spent on the
Capital Campaign, 1.8% on administration and other expenses, and 3.4% of that
was spent on fundraising. More than 3,000 individuals volunteered over 150,660
hours during 2011.  

The following departments had the following number of service encounters:
Emergency Food Department-257,232 total encounters, Clothing Center- 79,948 encounters,
Christmas Program- 6,061 encounters, Medical Clinic- 4,668 encounters, Home
Visiting Program- 1,817 encounters, Dental Clinic- 4,029 encounters, Homeless
Shower Program- 1,484 encounters.
Notably, the Education and Training Center had 480 students, the Computer
Lab had 284 students, and the Sewing Program had 77 students. The Job Skills
Training Program had 235 total participants.

 

For 2012, MEND hopes to further their goals:

Goal 1: Provide opportunities for each volunteer seeking to help those
living in poverty 

Goal 2: Strengthen or initiate services that demonstrate the ability to
move clients out of poverty more quickly and/or improve their quality of life

Goal 3: Establish MEND as the most identified agency on addressing
poverty issues throughout the San Fernando Valley

Goal 4: Develop and implement a financial plan that supports program
growth and sustainability 

Goal 5: Initiate a facilities and technology update and maintenance plan



 




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Revenue and Expenses

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Balance Sheet

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Financial SCAN

Financial SCAN

Key Financial SCAN Features

  • Financial Health Dashboard: Highlights key financial trends and ratios for a selected nonprofit organization over a period of up to five years.
  • Peer Comparison Dashboard: Compares the organization's financials with up to five peer nonprofits that you select.
  • Graphical Analysis: Provides multi-year graphs and an interpretive guide in a format ready to present to your clients.
  • Printable PDF Report: Provides a complete analysis of the organization for your records. The full report tells you what to look for and why it matters.
  • Advanced Search: Allows you to search by EIN (Employer Identification Number), organization name, city, state, revenue, expenses, and assets.


Forms 990 Provided by the Nonprofit

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Financial Statements

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Annual Reports

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Organizational Statistics

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Chief Executive

Marianne Haver Hill

Term:

Since July 1987

Chief Executive Profile:

Marianne Haver Hill has been Executive Director and now CEO of MEND since 1987. Under her leadership, MEND has grown from serving an average of 2000 needy clients in 1987 to helping as many as 32,000 people a month in 2010. Prior to her tenure at MEND, Marianne worked in volunteer and staff management for the American Heart Association Greater Los Angeles Affiliate, the Arizona Department of Economic Security and the Salinas, CA Volunteer Center. She holds an M.S. in Public Administration and a B.A. in Music. Ms. Hill oversees a volunteer workforce of more than 3200 individuals annually, and a paid staff of 25. She has led three capital projects during her tenure at MEND including an $8.9 million second facility in Pacoima. MEND's annual cash budget is in excess of $2.8 milliion, with an additional $8 million coming through in kind donations of food, clothing and medicines. MEND is volunteer-powered at every level, from service delivery to fundraising, to public relations and our 3200 volunteers are supported by a small staff of 25 employees. This keeps our overhead cost low (less than 6%) and allows MEND to focus our cash and in kind revenues on the people who need it the most. Ms. Hill tells stakeholders that her job is twofold: first, it is to ensure that each of the departments provide high quality services always given with with the dignity of the recipients in mind; and second, it is to provide opportunities for people from throughout the community to make a difference in the lives of the poor. Because MEND does not rely on government contracts to operate, donations from individuals, businesses, and foundations are welcome.

CEO/Executive Director Statement:

MARIANNE HAVER HILL

 Ms. Hill oversees a volunteer work force of more than 3000 individuals annually, and a paid staff of 25. She has led three capital projects during her tenure at MEND including an $8.9 million second facility in Pacoima. MEND’s annual cash budget is in excess of $2.8 million, with an additional $8 million coming through in-kind donations of food, clothing, and medicines.

 
MEND is volunteer-powered at every level, from service delivery to fundraising to public relations, and our 3000+ volunteers are supported by a small staff of less than 25 employees.  This keeps our overhead costs low at around 5% and allows MEND to focus our cash and in-kind revenues on the people who need it the most. I tell stakeholders that my job is two-fold: first, ensuring that each of our departments provide high quality services always given with the dignity of the recipients in mind; and second, providing opportunities for people from throughout the community to make a difference in the lives of the poor. Because MEND does not rely on government contracts to operate our services, we welcome donations from individuals, businesses and foundations.

Board Chair

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Board of Directors

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Officers for Fiscal Year

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Highest Paid Employees & Their Compensation

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Program: MEND Foodbank

Budget:
$222,678
Category:
Food, Agriculture & Nutrition
Population Served:
Poor/Economically Disadvantaged, Indigent, General
Children and Youth (infants - 19 years.)
Homeless

Program Description:

MEND's Emergency Foodbank is the largest of its kind in Los Angeles that provides direct distribution to needy clients, and one of the largest in California. In addition to our onsite distribution, the Foodbank at MEND serves 25 other organizations offsite through its outreach programs towards its mission of alleviating the effects of hunger throughout the greater community. Our Foodbank regularly receives an "A" rating by the Los Angeles County Department of Public Health for adherence to food handling standards.

Emergency Food boxes are distributed three days each week and alternate Saturday mornings at the MEND Center, as well as four times per month from satellite operations. Each applicant is personally interviewed to assess needs, verify information and evaluate any special dietary requirements. The boxes provide a generous, nutritionally balanced three-day supply of emergency food, designed to help the families make ends meet, but not create a dependency on MEND.

MEND volunteers collect food from area supermarkets, churches, schools, businesses and other organizations. A significant amount of the food is distributed to more than 62 smaller pantries and charities in the area that also care for low-income people. Volunteers are always needed to sort food and pack boxes, drive trucks to pick up donated food, and other jobs that help to alleviate the hunger of the families we serve.

Program Long-Term Success:

Program Short-Term Success:

Program Success Monitored by:

Program Success Examples:

Program: MEND Medical Clinic

Budget:
$304,567
Category:
Health Care
Population Served:
Poor/Economically Disadvantaged, Indigent, General

Program Description:

MEND operates a Medical, a Vision and a Dental Clinic, founded and developed by volunteer healthcare professionals. The clinics assist poor, uninsured, and medically under-served families who, otherwise, would not have access to these services.

The Medical Clinic provides basic ambulatory, hypertension, diabetic, vision, women's, acupuncture and chiropractic care to adults and children. Both Medical and Dental Clinics also provide education to the patients. When more specialized services are needed, the patients are given referrals to appropriate facilities nearby.

The Vision Clinic is a collaboration between MEND, the Lions Club and the San Fernando Valley Optometric Society. Vision screenings and eye glasses are provided at no charge to patients. When appropriate, referrals are made for cataract surgery at Providence Holy Cross Medical Center, and this procedure for MEND clients is underwritten by the Auer Family Foundation.

Numerous doctors, optometrists, dentists, nurse practitioners, and pharmacists donate several hours of their time and skills each month. The clinics are in the process of increasing access to care and need doctors, dentists, dental assistants, optometrists, nurse practitioners, pharmacists, and more to expand the clinic hours of operation.
Program Success:
Project Alto Diabetes Class
The goal of the project is to identify, educate, and screen low income, uninsured Hispanics. During the summer of 2010, MEND in collaboration with Project ALTO, offered a Diabetes education class. The class had high participation and a group of 27 MEND patients graduated from the class.
 
Diabetic Health Education Pilot Program
Established with a Kaiser Panorama City health education nurse who continues as the volunteer instructor for the program . The program has now become an on-going MEND program that rotates 10-15 high risk diabetic patients through the classes each quarter. With this dedication, we were able to create the first ever Health Education Committee that incorporates material already proven in Kaiser health education including: and exercise session, supervised grocery shopping trips with a complimentary grocery gift card, and a healthy food box as an incentive for patients to identify and tackle their disease. One overall success has been that all of the particpants in this pilot program have lowered their cholesterol level.

Program Long-Term Success:

Program Short-Term Success:

Program Success Monitored by:

Program Success Examples:

Program: MEND Dental Clinic

Budget:
$106,150
Category:
Health Care
Population Served:
Poor/Economically Disadvantaged, Indigent, General

Program Description:

MEND operates a Medical, a Vision and a Dental Clinic, founded and developed by volunteer healthcare professionals. The clinics assist poor, uninsured, and medically under-served families who, otherwise, would not have access to these services.

Primary dental services provided include cleanings, fillings, extractions, sealants and some endodontic procedures. Oral Surgery is also provided on site, and periodontal visits are available as needed. Fluoride treatments for children are provided twice yearly. A strong Oral Hygiene Education program is also in place to ensure patient awareness of oral hygiene. Patients are provided with free toothbrushes, toothpaste, floss, appropriate educational literature, and any necessary medications. In collaboration with the San Fernando Valley Dental Society, MEND Dental Clinic also provides free dental screenings and fluoride treatment to over 500 children during the annual Give Kids a Smile event in February.

Numerous doctors, optometrists, dentists, nurse practitioners, and pharmacists donate several hours of their time and skills each month. The clinics are in the process of increasing access to care and need doctors, dentists, dental assistants, optometrists, nurse practitioners, pharmacists, and more to expand the clinic hours of operation.

Program Long-Term Success:

Program Short-Term Success:

Program Success Monitored by:

Program Success Examples:

Program: MEND Clothing Center

Budget:
$99,449
Category:
Human Services
Population Served:
Poor/Economically Disadvantaged, Indigent, General

Program Description:

The Clothing Center distributes clothing four days a week at the MEND Center and the 2nd and 4th Saturday of the month. Each recipient is given an allotment of clothes items for each member of the immediate family. The Clothing Center also helps by offering blankets during the winter months, house wares and small appliances all year long, holiday gifts at Christmas and toiletries for the homeless. Clients are placed on a waiting list for items not readily available.

Volunteers are always needed to sort clothing, distribute clothing, pick up donated clothing and other tasks that help MEND to operate its Clothing Center.

The Clothing Center also hosts a Bi-Annual Baby Shower. The event includes guest speakers from local social service agencies, educational workshops, luncheon and baby shower games. Additionally clients receive a new car seat and a goody bag filled with newborn essentials such as diapers and blankets.

"Project Glamour" is another event hosted by the Clothing Center. The Clothing Distribution Center is closed to create a "Boutique". Racks of prom dresses, shoes, purses and accessories are displayed. Both parents and young female clients are invited to the event. The parents participate in a parenting workshop while the youngsters participate in a personal development workshop. Next the girls shop for their gown, shoes, jewelry and bag. Once the girls have put together their complete outfit they are treated with getting their hair professionally styled.

Program Long-Term Success:

Program Short-Term Success:

Program Success Monitored by:

Program Success Examples:

Program: MEND Education and Training Center

Budget:
$93,337
Category:
Education
Population Served:
Poor/Economically Disadvantaged, Indigent, General

Program Description:

 

The Education & Training Center at MEND includes English as Second Language Classes and a Computer Lab.

ESL classes run in three fifteen-week sessions a year. Four ESL class levels are offered. At the end of each session included in the culminating activities are awards and certificates for attendance, leadership, and achievement. Spanish classes are also offered. Students in this class want to achieve the following goals: learn the basics of Spanish grammar; maintain a basic conversation in Spanish; and be able to spell, write, and pronounce correctly basic Spanish vocabulary. The Basic Spanish Literacy course, offered from Tuesday to Thursday, is an effective remedial program for adults who are illiterate in their native language. English literacy class is available for adults who can come and learn to read and write the language before they take ESL. Sewing class is from Tuesday to Thursday and on Saturdays. Sewing class teaches students to operate a sewing machine, work with a pattern, cut, sew and complete projects from pin cushion to apron, chemise, skirt, blouse, pajama and party dress. To showcase their finished materials, a fashion show is held once a year. There is also a Saturday handicraft class to teach students how to make projects that they can potentially sell on their own such as flowers, bags/baskets, origami and paper tole. Other classes are Guitar, Citizenship, GED and summer Arts and Crafts for kids.

The Computer Lab provides two levels of computer classes for adults in four 12 week sessions. All students practice keyboarding and basic Microsoft Word and Excel functions, internet access and e-mail. Level 2 covers more advanced functions of Word, Excel and PowerPoint. They learn to make business cards, create flyers, greeting cards and business letter formats. Some are assisted in developing a resume and doing on-line job searches. Students receive a Certificate upon completion of the courses. Due to an extensive waiting list, students are only allowed to repeat a course once. We expect at least 100 students will receive certificates in 2010.

The After-School program and Tutoring Center include homework help and one-to-one tutoring for students at risk for academic failure. Saturday Academy focuses primarily on Math, Reading, Science and Computer skills. Enrichment activities include recreational activities, service in the Community Garden and educational field trips. The families participate in Back to School and Christmas events sponsored by churches where they receive a complete outfit, school supplies and toys from their Santa lists. All students are assessed and individual plans are made for each. Progress is reflected in approved grades on their report cards.

Computer teachers, children's tutors and Lab assistant are all volunteers.
 
MEND has a strategic plan in place to meet goals established for all departments, including the Education and Training Center, to ensure program sustainability. Currently, in MEND's strategic plan, there are several Education and Training goals in place. Some of these goals include Enhancing Client Services, Volunteer Recognition, Developing New Partnerships, and Volunteer Recruitment. All interdepartmental goals are overseen biannually by MEND's Board of Directors, including the President/CEO, and integrated into each employee's performance assessment to guarantee individual goals are met and satisfied.
Annually, each department director summarizes the activities of the department and projects goals and timelines for the year. Monthly, each department compiles statistics about the services provided with certain elements highlighted. To determine if these goals have been met, the Management, Budget and Planning Committee of the Board of Directors of MENd, reviews each program on a rotating basis. This review consists of interviews with clients who have received sevices, with employees and volunteers who have worked in the department and with organizations that offer similar services, Conclusions are drawn, and recommendations are made. On a random basis, the volunteers who do intake interviews conduct surveys to assess the quality of the services provided. Specifically, the Education and Training Center conducts surveys to assess student needs and builds curriculum centered on these. Benchmarks are developed to be met in each program and assessed with testing and evaluations.

Program Long-Term Success:

Program Short-Term Success:

Program Success Monitored by:

Program Success Examples:


Funding Needs

A foundation recently underwrote the expense of an analysis and consultation from the Nonprofit Finance Fund regarding MEND's financial health.  NFF recommended that MEND pursue more unrestricted funds in the form of grants and gifts from individuals.  While MEND welcomes grants that are designated for specific programs (i.e. medical, food, education, etc), the dramatic increase in client applications for certain programs  means that our administrative staff needs the flexibility to allocate financial resources to the areas of greatest need


Volunteer Needs

Volunteers Needed:

  • Tutors

 

  • ESL and Computer Teachers

 

  • Optometrists

 

  • Pharmacists

 

  • Registered Dental Assistants

 

  • Grant Writers

 

  • Writers  for Print Materials

 

  • Data Entry Volunteers

 

  • Clothing Pick Up Drivers

 

  • Clothing Sorters

 

  • Food Packing  Volunteers

 

  • Food Pick Up Drivers

 

  • Vegetable Gardeners

 

  • Client Intake and Referral Services

 

  • Customer Service Clerks

 

  • Human Resources Specialists

 

  • Administrative Volunteers


Request for In-Kind Contributions

The MEND Clothing Center needs the following items:

  • Clothing sizes XL and above ( women's, men's, teenager's )
  • Men's  casual clothing
  • Teenage Clothing
  • Undergarments including bras, underwear, and socks for men and women

The MEND Foodbank needs the following items: 

  • Any low-sodium, low sugar, sugar substitute items
  • Canned soups, stews, chilies, vegetables, tuna, chicken, spam
  • Cereal, Pasta & Rice
  • Dried beans of ALL KINDS

The MEND Dental Department needs the following items:

  • Dental instruments
  • Tooth brushes, toothpaste, floss

The MEND Administrative Department needs the following items:

  • Desktop computers- Minimum specifications required: 3GB of RAM, 120 GB of hard disk capacity,  Windows Vista or 7 OS, and CD writer (preferred)

 


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