Service of the Emergency Aid Resource Center for the Homeless I aka SEARCH

<p>&nbsp;</p> <p>The <u>Mobil Outreach Program</u> travels through Houston and provides on-the-spot assessment, assistance, intervention, and referrals to over 1,200 individuals living on the streets each year.</p> <p>The <u>Resource Center</u> provides day shelter services including meals, showers, laundry services, mail pick-up, clothing, information, referrals and case management to approximately 125 homeless individuals daily.&nbsp; </p> <p>&nbsp;</p>

<p><u></u></p> <p><u>Annual Goals for Fiscal Year 2011-2012</u></p> <ul type="disc"><li >The Mobile Outreach Team&#8217;s will make contact with 1000 unduplicated homeless individuals </li></ul> <ul type="disc"><li >50% of Mobile Outreach clients will receive case management</li></ul> <ul type="disc"><li >50% of Mobile Outreach clients referred to SEARCH will access the Resource Center</li></ul> <ul type="disc"><li >40% of Mobile Outreach clients will be referred to mainstream healthcare services and benefits and 15% will enroll in mainstream benefits</li></ul> <ul type="disc"><li >The Resource Center aims to serve 8,000 unduplicated individual </li></ul> <ul type="disc"><li >35% of clients will engage in case management</li></ul> <ul type="disc"><li >10% of clients will enroll in employment service to increase their income stability </li></ul> <ul type="disc"><li >45% of clients will access medical services through Healthcare for the Homeless</li></ul>

<p> <p>Using the Continuous Quality Improvement (CQI) process, each SEARCH program is evaluated on its ability to meet goals established at the beginning of that fiscal year. Goals are set annually and monitored monthly, then quarterly.&nbsp; Program managers, supervisors, and teams candidly review each goal and make recommendations and adjustments accordingly. One of SEARCH&#8217;s five agency-wide values is that we are &#8220;a learning organization.&#8221;&nbsp;&nbsp; Our staff set high goals aimed at increasing program effectiveness while ensuring that we provide a substantial contribution to helping people attain and/or remain in housing and increase their income and resources.</p> </p>

<p><u></u></p> <p><u>Results for Fiscal Year 2010-2011</u>:</p> <ul type="disc"><li >8,762 unique individuals were seen by Engagement Services through both the Resource Center and Mobile Outreach</li></ul> <ul type="disc"><li >51% (204/403) of clients referred by Mobile Outreach visited the Resource Center</li></ul> <ul type="disc"><li >37% (2840/7677) of clients who came into the Resource Center were connected with Case Management and linked to mainstream benefits</li></ul> <ul type="disc"><li >42% (3224/7667) of Resource Center clients will be referred to employment services</li></ul>

<p> </p><p>SEARCH provides intensive <u>case management</u> for more than 2,000 individuals each year.&nbsp; Specialized teams work with the chronically homeless and the seriously mentally ill.&nbsp; A Disability Specialist helps individuals who are unable to work because of their physical or mental conditions obtain disability benefits.&nbsp; </p> <p>&nbsp;</p>

<p><u>Annual Goals for Fiscal Year 2011-2012</u></p> <p>Stabilization programs are designed to offer voluntary, low-barrier stabilizing supportive services to vulnerable individuals who are likely to re-enter homelessness due to relapse and/or mental and physical health crises.&nbsp; </p> <p>Disability Services</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 180 participants screened</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 98% of enrolled participants will complete/submit benefits applications</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 45% of all participants will apply receive benefits</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 50% of participants will receive case management</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 20% of participants will be referred to housing/shelter</p> <p>Chronics</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 75 unduplicated persons will receive case management</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 90% of participants without mainstream mental health services will become connected</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 97% of new eligible participants without benefits will apply for mainstream benefits </p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 20% of participants will obtain permanent full-time employment </p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 95% of participants will be referred to emergency shelter or transitional housing</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 65% of participants will be placed in permanent housing</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 75% of participants will remain housed 1 month following discharge</p> <p>PATH</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 400 unduplicated participants will receive outreach &amp; engagement</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 190 unduplicated participants will receive case management</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 75% of participants without mainstream mental health services will become connected</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 97% of new eligible participants without benefits will apply for mainstream benefits </p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 95% of participants will be referred to emergency shelter or transitional housing</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 35% of participants will be placed in permanent housing</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 75% of participants s will remain housed 1 month following discharge</p>

<p> </p><p>Using the Continuous Quality Improvement (CQI) process, each SEARCH program is evaluated on its ability to meet goals established at the beginning of that fiscal year. Goals are set annually and monitored monthly, then quarterly.&nbsp; Program managers, supervisors, and teams candidly review each goal and make recommendations and adjustments accordingly. One of SEARCH&#8217;s five agency-wide values is that we are &#8220;a learning organization.&#8221;&nbsp;&nbsp; Our staff set high goals aimed at increasing program effectiveness while ensuring that we provide a substantial contribution to helping people attain and/or remain in housing and increase their income and resources.</p> <p>&nbsp;</p>

<u></u> <p><u>Results for Fiscal Year 2010-2011</u></p> <ul type="disc"><li>3,749 individuals received information and referrals to access shelter, medical and dental care, and other critical resources.&nbsp; Of this number, 1,327 individuals benefitted from more stabilizing case management support across all Stabilization programs.</li></ul> <ul type="disc"><li>146 individuals received case management through PATH (goal was 190) of which 81% (118/146) were connected with mental health services.</li></ul> <ul type="disc"><li>74 individuals received case management through the Chronics program (goal was 72) of which 99% (73/74) were connected with mental health services and 70% &nbsp;(52/74)were placed in permanent housing</li></ul> <ul type="disc"><li>68 individuals received case management through the Jail In-Reach program of which 91% (62/68) were placed in permanent housing</li></ul>

<p>The <u>Adult Learning Center</u> provides adult basic education, GED preparation, case management, and supportive services to 90 students annually.&nbsp; </p> <p><u>SEARCH&#8217;s House of Tiny Treasures (HTT)</u> is the only early childhood education center in Houston that provides specialized education services to homeless children. Meals, education, and art and speech therapy prepare the students for kindergarten while their parents improve their education or begin working.</p>

<p> </p><p>&nbsp;</p> <p>According to the HighScope Perry Preschool Study (2005), adults at age 40 who had preschool education had higher earnings, were more likely to hold a job, committed fewer crimes, and were more likely to have graduated from high school than adults who did not have a preschool education.&nbsp; HTT addresses this challenge by utilizing research proven teaching and therapy methods and curriculum to improve the physical, cognitive, emotional and academic potential of children experiencing homelessness.&nbsp; In doing so HTT helps break inter-generational ties to poverty, prevent delinquency and incarceration, and curb the high school drop-out rate.&nbsp; By offering parents a safe, stable and healthy academic setting for their children, they are able to simultaneously and successfully improve their own education and opportunities for employment.&nbsp; <em>HTT&#8217;s program model and emphasis on parental participation increases each student&#8217;s readiness to enter kindergarten and ultimately breaks the cycle of homelessness.</em></p> <p>&nbsp;</p> <em></em><p>&nbsp;</p>

<p><u></u></p> <p><u>ALC Annual Goals for Fiscal Year 2011-2012</u></p> <ul type="disc"><li>80 individuals will be enrolled in Adult Beginning Education and GED</li></ul> <ul type="disc"><li>68% of students will be tested for progress at 60 hours</li></ul> <ul type="disc"><li>70% of students will have been tested will show an increase in reading </li></ul> <ul type="disc"><li>65% of students who have been tested will show an increase in writing </li></ul> <ul type="disc"><li>70% of students who have been tested will show an increase in math </li></ul> <ul type="disc"><li>30% of students will complete an academic level in DOS within 120 hours</li></ul> <ul type="disc"><li>57% of retained students will complete an academic level</li></ul> <ul type="disc"><li>10% of students will complete a GED</li></ul> <ul type="disc"><li>47% of case managed clients will enter higher education or obtain part-time/full-time employment</li></ul> <ul type="disc"><li>39% of un-housed, case managed clients will obtain transitional or permanent housing</li></ul>

<p> </p><p>&nbsp;</p> <p>Using the Continuous Quality Improvement (CQI) process, each SEARCH program is evaluated on its ability to meet goals established at the beginning of that fiscal year. Goals are set annually and monitored monthly, then quarterly.&nbsp; Program managers, supervisors, and teams candidly review each goal and make recommendations and adjustments accordingly. One of SEARCH&#8217;s five agency-wide values is that we are &#8220;a learning organization.&#8221;&nbsp;&nbsp; Our staff set high goals aimed at increasing program effectiveness while ensuring that we provide a substantial contribution to helping people attain and/or remain in housing and increase their income and resources.</p> <p>&nbsp;</p>

<p> </p><p><u></u></p> <p><u>ALC Success Story </u></p> <p>Twaunette found SEARCH after leaving jail in 2009.&nbsp; While incarcerated, Twaunette decided that she had to turn her life around &#8211; she needed housing, a GED and some short-term support.&nbsp; In August of 2009, Twaunette enrolled in SEARCH&#8217;s Adult Learning Center GED program and by June of 2010, she had earned her GED. She also successfully deals with a serious mental illness.&nbsp; Twaunette currently maintains permanent housing with the support of SEARCH's Scattered Site Housing program and is enrolled in her third semester at Houston Community College.&nbsp; Twaunette is studying to become a Licensed Chemical Dependency Counselor (LCDC) and plans to transfer to Texas Southern University and ultimately reenter the workforce.&nbsp; At TSU, she plans to obtain a Bachelor&#8217;s of Social Work and eventually work towards a Master&#8217;s Degree at the University of Houston.&nbsp; </p> <p>&nbsp;<u>HTT Results for Fiscal Year 2010-2011</u></p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 72 unduplicated clients (children) served (goal was 60)</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 96% of children will have a medical home (goal was 95%)</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 95% of children identified as requiring speech, art, or play therapy that remain in the program for six months or longer show improvement (goal was 90%)</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 77% of children leaving the program as a result of a positive termination (entering public school or mainstream childcare program and functioning at appropriate education and social level) (goal was 60%)</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 14% of the children remain in the program for 12 months (goal was 50%)</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 99% of participants connect with mainstream services (TANF, SCHIP, Gold Card, etc.)(goal was 95%)</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 94% of households are working, seeking employment, in training for employment, or going to school &nbsp;&nbsp;&nbsp; (goal was 95%)</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 54% of families will obtain housing (goal was 30%)</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 86% of families will receive a quarterly home visit (goal was 60%)<strong> </strong></p>

<p><u></u> </p><p><u>Employment Services</u> offers job readiness, skills training, and employment placement assistance to 500 individuals each year.</p> <p>&nbsp;</p>

<p><u></u></p> <p><u>Annual Goals for Fiscal Year 2011-2012</u></p> <p>The Employment Services Program strives to assist people to obtain and retain permanent employment through training, certification, job search skills, and intensive follow-up.&nbsp; Several goals for the coming year include:</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 550 unduplicated persons enrolled in employment programs</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 88% of persons who obtained employment, including day labor </p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 80% of persons who obtained permanent part-time or full-time employment </p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 30% of persons who obtained permanent employment with SEARCH assistance in less than 3 months </p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 50% of persons who obtained permanent employment with SEARCH assistance in 3 months - 6 months </p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 80% of Job Club participants who maintain employment 3 months </p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 85% of HVRP persons who maintain full-time employment 6 months </p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 25% of persons who obtained emergency shelter or transitional housing </p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 75% of persons who obtained permanent housing </p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 95% of veterans referred to DVOP's and LVER's</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 95% of persons referred to Workforce Career Centers</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 35% of general population who receive certifications and licenses</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 35% of HVRP population who receive certifications and licenses</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 20% of general population who complete short-term training (6 weeks - 12 months)</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 80% of HVRP population who complete short-term training (6 weeks - 12 months)</p> <p>&#183;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 5% of persons who use homeless court to divert from the criminal justice system</p>

<p> </p><p>Using the Continuous Quality Improvement (CQI) process, each SEARCH program is evaluated on its ability to meet goals established at the beginning of that fiscal year. Goals are set annually and monitored monthly, then quarterly.&nbsp; Program managers, supervisors, and teams candidly review each goal and make recommendations and adjustments accordingly. One of SEARCH&#8217;s five agency-wide values is that we are &#8220;a learning organization.&#8221;&nbsp;&nbsp; Our staff set high goals aimed at increasing program effectiveness while ensuring that we provide a substantial contribution to helping people attain and/or remain in housing and increase their income and resources.</p> <p>&nbsp;</p>

<div> <p><u>Employment Services Success Story </u></p> <p>Just days after Earl was released from Texas State prison, he arrived at SEARCH.&nbsp; That same day, he enrolled in our services and started working for one of our partners who is a felon-friendly employer.</p> <p>&nbsp;Earl immediately stood out as an exceptional employee.&nbsp; He worked well within the culture of his new job and impressed his new employer.&nbsp; His hard work motivated his boss to offer him permanent employment despite his recent felony.&nbsp; </p> <p>&nbsp;Through his good work ethic and positive attitude, Earl pursued additional opportunities through SEARCH&#8217;s Employment Services.&nbsp; Today, Earl is training to install commercial furniture. &nbsp;Because Earl is working so closely and successfully with his case manager, SEARCH agreed to pay for the tools he needed to advance his position. Thanks to SEARCH, Earl was able to expedite his return to stable employment. <br /></p> </div>

<p><u></u> <p><u>SEARCH partners with housing providers</u> including New Hope Housing, the Housing Corporation, Harris County and others to co-locate our case managers at residential sites.&nbsp; The case managers work with formerly homeless individuals who need continuing support to ensure their long-term housing and health stability.&nbsp; SEARCH also supports scattered-site housing for individuals and families to secure affordable housing throughout Houston and Harris County.&nbsp; This program combines housing assistance with on-going case management.&nbsp; </p> </p>

<p><u></u></p> <p><u>Annual Goals for Fiscal Year 2011-2012</u></p> <p>SEARCH&#8217;s Housing Program strives to reduce the use of emergency and/or homeless services through supportive housing interventions. &nbsp;The program also works with individuals and families at scattered site housing and single room occupancy properties to increase employment opportunities for clients with disabilities, increase connections with mainstream benefits, and increase transition toward permanent housing.&nbsp; Across all housing sites, case managers work to assist clients with remaining housed for greater than 6-12 months.&nbsp; This is achieved through monthly contact with case managers.&nbsp; </p> <p>&nbsp;</p>

<p> <p>Using the Continuous Quality Improvement (CQI) process, each SEARCH program is evaluated on its ability to meet goals established at the beginning of that fiscal year. Goals are set annually and monitored monthly, then quarterly.&nbsp; Program managers, supervisors, and teams candidly review each goal and make recommendations and adjustments accordingly. One of SEARCH&#8217;s five agency-wide values is that we are &#8220;a learning organization.&#8221;&nbsp;&nbsp; Our staff set high goals aimed at increasing program effectiveness while ensuring that we provide a substantial contribution to helping people attain and/or remain in housing and increase their income and resources.</p> </p>

<u></u> <p><u>Results for Fiscal Year 2010-2011</u></p> <ul type="disc"><li >709 individuals rebuilt their lives within supportive housing communities.&nbsp; </li></ul> <ul type="disc"><li >98% of the individuals in scattered-site housing remained housed for greater than 12 months&nbsp; </li></ul> <ul type="disc"><li >78% &nbsp;of the clients through the Partners housing program remained housed for greater than 6 months</li></ul> <ul type="disc"><li >66% of the clients in the Homeless Housing and Services Program sought and heath and mainstream benefits</li></ul>