Human Services

Consumer Credit Counseling Service of Delaware Valley

  • Philadelphia, PA
  • www.clarifi.org

Mission Statement

Clarifi creates hope by helping people identify and secure the most important assets in their lives.

Main Programs

  1. Budget and Credit Counseling
  2. Debt Management Program
  3. Housing Counseling
  4. Financial Education
Service Areas

Self-reported

Pennsylvania

Clarifi serves the counties of Philadelphia, Bucks, Chester, Delaware and Montgomery in Pennsylvania, and the counties of Burlington, Camden, Cumberland, Gloucester and Salem in New Jersey and the state of Delaware.

ruling year

1995

Principal Officer

Self-reported

Mrs. Patricia A. Hasson

Keywords

Self-reported

Financial Counseling, Debt Management, CCCS ,NFCC ,Financial Literacy,

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Also Known As

Clarifi

EIN

23-1671903

 Number

4581463636

Physical Address

1608 Walnut Street Tenth Floor

Philadelphia, 19103

Contact

Cause Area (NTEE Code)

Financial Counseling, Money Management (P51)

Other Housing Support Services (L80)

Education N.E.C. (B99)

IRS Filing Requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Programs + Results

How does this organization make a difference?

Overview

Self-reported by organization

Clarifi is celebrating 50 years of service in 2016. Over the past five decades, we have grown to become the regional leader in helping individuals improve financial literacy, capability and stability. Our workshops and counseling help clients create and maintain budgets; understand and improve their credit; make informed decisions about personal and financial milestones; overcome burdensome debts; and save their homes from foreclosure. Over the history of our organization, we have assisted nearly 700,000 individuals in support of our mission.

In 2015, we provided over 14,600 counseling sessions to over 10,600 unique clients. In addition, our education workshops helped to reach nearly 4,765 local residents through 389 financial education workshops in conjunction with community partners throughout the tri-state region including nonprofits, government agencies, libraries and schools. Within each program, we perform extensive outreach to assure that people and communities in need are aware of our programs. We also identify populations we believe are particularly likely to be vulnerable, including homeless and formerly homeless individuals, veterans, survivors of domestic violence, and youth with adult challenges including expecting teenage parents and youth aging out of foster care. We provide services to all in need, regardless of ability to pay, and most services are offered without cost to the participant. Indeed, in 2015, our client base was 90% low-to-moderate income.

Programs

Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Program 1

Budget and Credit Counseling

Not available

Category

None

Population(s) Served

None

None

None

Budget

Program 2

Debt Management Program

Not available

Category

None

Population(s) Served

None

None

None

Budget

Program 3

Housing Counseling

Not available

Category

None

Population(s) Served

None

None

None

Budget

Program 4

Financial Education

Not available

Category

None

Population(s) Served

None

None

None

Budget

Charting Impact

Self-reported by organization

Five powerful questions that require reflection about what really matters - results.

  1. What is the organization aiming to accomplish?
    Clarifi's mission is to create hope by helping people identify and secure the most important assets in their lives. The agency's services have evolved since our founding in 1966, from a focus on budget and credit counseling into a comprehensive model of financial capability through a continuum of outcome-driven housing counseling, financial literacy programs, and services that address current financial trends like student loan repayment and small dollar credit. We remain committed to serving all in need, regardless of ability to pay. Clarifi's envisioned future is where everyone will have affordable access to the intellectual and technological resources required to comprehend and master the financial aspects of their lives. Clarifi's programs and services support the Greater Philadelphia Area, including Southeastern Pennsylvania, Southern New Jersey and New Castle County, Delaware.
  2. What are the organization's key strategies for making this happen?
    Clarifi provides a number of education programs aimed at low-to-moderate income (LMI) populations and others seeking to increase financial knowledge to become well-informed consumers in a complex and unstable marketplace. Our education programming includes workshops on fundamental personal finance topics including budgeting and money management; credit and credit reports; preparing for home ownership; saving and asset building; and avoiding predatory lending and identity theft. Clarifi also provides one-on-one counseling on a variety of personal finance topics, to help clients receive a personalized view of their financial situation and the ways to improve or maintain financial health. Counseling topics include budgeting, credit reports, debt repayment, bankruptcy, and housing (including pre-purchase counseling, foreclosure prevention, and reverse mortgages). These sessions help each client understand their unique financial situation and how to improve or maintain financial health. Clients set realistic goals for financial improvement and receive an individualized Action Plan that helps them on their path to financial stability.
  3. What are the organization's capabilities for doing this?
    Over the past five decades, Clarifi has grown to become the regional leader in helping individuals improve financial literacy, capability and stability. Our workshops and counseling help clients create and maintain budgets; understand and improve their credit; make informed decisions about personal and financial milestones; overcome burdensome debts; and save their homes from foreclosure. Over the history of our organization, we have assisted nearly 700,000 individuals in support of our mission.

    One of the ways Clarifi has achieved success is through a strong and experienced staff. Clarifi's senior management team. President Patty Hasson provides high-level oversight, works with the Board and represents the agency at major events and with the media. COO Anita Brown oversees operational and fiscal areas including counseling, human resources and evaluation. Senior Vice President Markita Morris-Louis oversees community affairs, development and strategic partnerships. Vice President Scott Karol oversees program evaluation and counseling.

    Clarifi has also been successful in reaching individuals in need through our community-based services model. Many of our branches are located in community partner space, which allows clients to access multiple services conveniently and allows us to keep occupancy costs low and focus on providing direct service. Because of our community-based model, we also maintain an active referral system to over 170 community partner agencies throughout the tri-state region including nonprofits, government agencies, libraries, and schools. These relationships assist us in remaining an integral component of a community safety net for low-to-moderate income individuals and families.
  4. How will they know if they are making progress?
    Clarifi employs an in-house Program Evaluation team to assure we understand the impact our programs are having on the community, and that we take every opportunity to enhance our program effectiveness and efficiency. We collect baseline and follow-up information throughout the course of the client's uptake of our services to capture progress toward the ensuing outcomes to measure our effect on participants' financial capability at 90 and 180 days after counseling. We continually take steps to assure we collect contact information from our participants in order to increase survey response rates and expect that the integrated, innovative programs discussed above will help us create ongoing behavioral change that can be measured over time. Success is measured by individuals obtaining one of the following outcomes: (1) increased budgeting behavior; (2) increased savings and investments; (3) improved payment behavior and sound financial management; (4) decreased “bad" borrowing including pay day loans and cash advances.
  5. What have and haven't they accomplished so far?
    Clarifi has had many successes in the development of innovative programs that turn financial education into actionable skills and technology-based tools makes actionable information, requests for support, and celebrations of success readily available. One example of our success is our online client portal, MyClarifi, which allows clients, counselors, and coaches to access and update the status of a client's action plan, including achievements. The portal also allows clients to schedule an appointment or access their action plan from any web browser simply by logging in. Another example of success has been our Financial Bootcamp, a unique, intensive 6-month debt reduction program designed to help individuals achieve their financial goals by combining group education workshops, one-on-one counseling, and personalized financial coaching. Finally, Clarifi is proud of the success we have had in launching and operating Financial Empowerment Centers (FECs) in partnership with the city of Philadelphia. Since March 2013, Clarifi has provided over 9,000 Philadelphians with 20,000 counseling sessions at our FECs sites that provide financial literacy and capability skills. The result of this partnership has been a decrease in nearly $8 million of debt and an increase in nearly $1 million in savings for residents across the city.
Service Areas

Self-reported

Pennsylvania

Clarifi serves the counties of Philadelphia, Bucks, Chester, Delaware and Montgomery in Pennsylvania, and the counties of Burlington, Camden, Cumberland, Gloucester and Salem in New Jersey and the state of Delaware.

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External Reviews

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Financials

Financial information is an important part of gauging the short- and long-term health of the organization.

CONSUMER CREDIT COUNSELING SERVICE OF DELAWARE VALLEY
Fiscal year: Jan 01-Dec 31
Yes, financials were audited by an independent accountant.

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Operations

The people, governance practices, and partners that make the organization tick.

Consumer Credit Counseling Service of Delaware Valley

Leadership

NEED MORE INFO ON THIS NONPROFIT?

Free: Gain immediate access to the following:
  • Address, phone, website and contact information
  • Forms 990 for 2014, 2013 and 2012
  • Board Chair and Board Members
  • Access to the GuideStar Community
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Principal Officer

Mrs. Patricia A. Hasson

BIO

Patricia Hasson is President and Executive Director of Clarifi. As Executive Director, she oversees the operation of the agency and its professional and administrative staff of 50+ employees who devote themselves to creating pathways to Lifelong Financial Literacy for their clients and communities. Based in Philadelphia, Clarifi delivers on its mission in offices in three states, PA, NJ and DE.

Ms. Hasson and the agency have received numerous accolades throughout her tenure including: the 2015 “Most Admired CEOs" award from the Philadelphia Business Journal, the 2013 Main Line Today Woman on the Move, 2013 NFCC Innovative Agency of the Year, 2012 Prudential Board Leadership Award, the Non-Profit of the Year in 2010 from the Delaware County Chamber and 2003 Greater Philadelphia Chamber.

Hasson is currently serving on the Board of Directors at the Philadelphia Federal Reserve and the Oversight Board for the Philadelphia Mayor's Office of Community Empowerment & Opportunity. Her insights and expertise have led to appointments like the Federal Reserve Consumer Advisory Council, the Greater Philadelphia Chamber of Commerce Board of Directors, PNC Bank Community Advisory Board and Capital One Consumer Advisory Council.

Prior to joining Clarifi, Hasson spent more than 12 years as a banking executive at CoreStates Bank. Hasson has an MBA from Villanova University and BS in Finance from the University of Dayton.

Governance

BOARD CHAIR

Roger Wilson

Campbells Soup Company

BOARD LEADERSHIP PRACTICES

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section, which enables organizations and donors to transparently share information about essential board leadership practices. Self-reported by organization

Yes

BOARD ORIENTATION & EDUCATION

Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations?

Yes

CEO OVERSIGHT

Has the board conducted a formal, written assessment of the chief executive within the past year?

Yes

ETHICS & TRANSPARENCY

Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year?

Yes

BOARD COMPOSITION

Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership?

Yes

BOARD PERFORMANCE

Has the board conducted a formal, written self-assessment of its performance within the past three years?