Employment, Job Related

Opportunity Center Incorporated

  • Wilmington, DE
  • http://www.servicesource.org/services-by-state/delaware

Mission Statement

The mission of OCI and affiliated non-profit organizations ServiceSource, Inc., Abilities, Inc. of Florida and Employment Source, Inc. is to create opportunities for individuals with disabilities through valued employment, training and support services.

ruling year


President and CEO


Ms. Janet Samuelson



Individuals with disabilities, employment, training, support services

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Also Known As





Cause Area (NTEE Code)

Employment Procurement Assistance and Job Training (J20)

Vocational Counseling / Guidance / Testing (J21)

Vocational Rehabilitation (includes Job Training and Employment for Disabled and Elderly) (J30)

IRS Filing Requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Programs + Results

How does this organization make a difference?


Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Program 1

BUSINESS SERVICES. OCI's ISO 9001 certified production plant provides the space needed for major production and manufacturing to meet the needs of commercial businesses in the community, including DuPont; Southco, NJ; ICT Group; WL Gore & Associates; and CDM e-Cycling/Delaware Solid Waste Authority. Business services include Packaging and Assembly Operations; (2) Document Management; and (3) Outsource Labor Solutions through affirmative employment contracts with the Federal Government, State Government and commercial businesses. EMPLOYMENT SERVICES. OCI's Employment Services Program offers career counseling to help individuals with disabilities determine career goals, evaluate job skills and establish career paths; vocational evaluation, employment training, job coaching and placement services for individuals with disabilities. Funding for these programs is provided by the State of Delaware Division of Developmental Disabilities and the Division of Vocational Rehabilitation. Work adjustment, vocational training and job preparation instruction programs offer services to assess job skills and help individuals prepare for and enter the job market. On-site employment, placement and retention services provide individuals with disabilities assistance in obtaining employment with third-party employers within the community.


Population(s) Served


Charting Impact

Self-reported by organization

Five powerful questions that require reflection about what really matters - results.

  1. What is the organization aiming to accomplish?
    Opportunities Center Inc. (DBA “ServiceSource” or “ServiceSource Delaware Regional Office”) is a 501(c)(3) not-for-profit corporation based in Wilmington, Delaware. Established in 1957, the ServiceSource Delaware Regional Office offers a wide range of services designed to assist individuals with disabilities gain or regain the skills and confidence they need to launch or resume a career. The Delaware Regional Office is headquartered in Wilmington, Delaware and has additional program sites in Dover, Delaware and at Fort Indiantown Gap, Pennsylvania.
    The mission of ServiceSource is to deliver exceptional services to individuals with disabilities through innovative and valued employment, training, habilitation, housing and support services. The needs of people with disabilities continue to grow. But, as their needs grow, the social service dollars continue to shrink. That’s where we play a vital role. ServiceSource is well positioned to be the leader in meeting today’s needs and building sustainable programs for the future.
    In FY 2013, the ServiceSource Delaware Regional Office served 465 individuals with disabilities, more than 160 of whom were directly employed by the organization. Fifty-four individuals received job placement services to obtain jobs with private-sector employers.
  2. What are the organization's key strategies for making this happen?
    The support we receive from community partners and private donors allows us to maintain and enhance our core services and develop specialized programs to meet constantly emerging needs. As we look to the future in an environment where resources are stretched to serve more people with more diverse needs, we have pro-actively focused our efforts on fostering corporate and philanthropic partnerships. These partnerships help us sustain and expand effective programs that support the ever-growing and emerging needs of people with disabilities.
  3. What are the organization's capabilities for doing this?
    ServiceSource’s Employment Center in Wilmington provides the opportunity for employees with disabilities to meet the production and manufacturing needs of commercial businesses in the community. In FY 2013 ServiceSource’s center-based employees in Delaware assembled over 2.4 million automotive and marine parts for commercial customers throughout the Mid-Atlantic Region. ServiceSource is the only Delaware-based not-for-profit organization with ISO 9001-2008 Certification.
    The ServiceSource Delaware Regional Office’s employment services division provides extensive rehabilitation, job training and support services to individuals with disabilities, with specialized programs for youth with disabilities and individuals with autism spectrum disorders. Services include community-based situational assessments, business technology training, material handling and forklift certification, information processing and customer service training, supported employment, job coaching, vocational evaluation and long-term job support services.
    In FY 2013 the ServiceSource Delaware Regional Office served more than 150 youth with disabilities through a range of rehabilitation services, including providing over 500 community based work assessment, tours and work experiences. One of the ways ServiceSource serves youth in Delaware is through the FrameWorks to success youth transition program, which has three components: Community-based Career Exploration (CBCE), Work Adjustment Training (WAT) and Comprehensive Case Management.
    ServiceSource was awarded a $100,000 grant from the Bank of America Neighborhood Builders program to expand and enhance services for youth and veterans with disabilities over two years. An additional grant award from Bank of America in FY 2013 provided funding to support ServiceSource’s Employment Solutions program for individuals on the autism spectrum.
    In FY 2013 the ServiceSource Delaware Regional Office was awarded a grant from the Jessie Ball duPont Fund for a veteran’s on-the-job training (OJT) program in collaboration with the Wilmington Veterans Medical Center (VA). The pilot program, which will start in FY 2014, will initially serve ten (10) veterans who are interested in exploring careers in the healthcare industry. ServiceSource will provide case management along with other employment related services such as career guidance, training and job placement that are designed to facilitate long term employment outcomes for veterans with disabilities.
    ServiceSource currently provides day support programming for aging participants at its Dover Senior Center in Dover, Delaware. Thanks to a grant from the Longwood Foundation, in FY 2013, ServiceSource is making plans to open an additional senior center in Sussex County in early 2014. This new program will serve up to eighteen seniors with disabilities when at full capacity and replicate recreational and community-based services currently provided at the Dover Senior Center.
  4. How will they know if they are making progress?
    Every year, ServiceSource develops a comprehensive Strategic Plan; identifying specific issues, measurable goals, actions and resources needed to fulfill our mission in service to individuals with disabilities. Throughout the year we track our progress on program, operational and outcome goals. This includes the number of people with disabilities we serve, the number of people we directly employ, and the number of people we help place with outside employers. In the past five years, ServiceSource has helped to facilitate a 15 percent increase in the number of people with disabilities served and a 36 percent increase in the number of people employed.
  5. What have and haven't they accomplished so far?
    Our organization is unique not only in the breadth and depth of services we provide, but also in our proven collaborative approach that allows for flexibility to adapt to and meet emerging and unmet needs in the communities in which we operate. ServiceSource has felt the pressure of being between the needs of the disability community and the diminishing dollars available to meet those needs. We have been challenged by significant reductions in Federal employment contracts and funding cuts to critical rehabilitation programs at the local level. We have responded by pursuing new and emerging lines of business to expand our employment capabilities. We have also developed strategic partnerships with local community businesses, government entities, non-profit and corporate partners to create innovative sustainable opportunities to meet local needs. The ServiceSource Delaware Regional Office provides supported and affirmative employment to individuals with disabilities through contracts with government and commercial businesses. In FY 2013 ServiceSource was awarded a Delaware State-Use Contract to provide temporary staffing services to State Agencies through the Delaware Association of Rehabilitation Facilities (DelARF) that will result in 30-60 placements in the next fiscal year. This represents a new line of business for the organization. ServiceSource was also awarded an AbilityOne Contract Management Support (CMS) contract for the Architect of the Capitol in Washington, DC that employs a full-time wounded veteran to do contract closeout work for the Federal Government. The Delaware Regional Office also holds AbilityOne affirmative employment contracts for food service operations at Fort Indiantown Gap, Pennsylvania and Dover Air Force Base in Dover, Delaware.

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Financial information is an important part of gauging the short- and long-term health of the organization.

Fiscal year: Jul 01-Jun 30
Yes, financials were audited by an independent accountant.

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The people, governance practices, and partners that make the organization tick.

Opportunity Center Incorporated



Free: Gain immediate access to the following:
  • Address, phone, website and contact information
  • Forms 990 for 2015, 2014 and 2013
  • Board Chair and Board Members
  • Access to the GuideStar Community
Need the ability to download nonprofit data and more advanced search options? Consider a Premium or Pro Search subscription.

President and CEO

Ms. Janet Samuelson


Janet E. Samuelson is President/CEO of ServiceSource, Inc. (formerly Fairfax Opportunities Unlimited, Inc.) in Alexandria, VA. Ms. Samuelson has served in this capacity since 1993. She is responsible to a volunteer Board of Directors for development, management and oversight of all operations in 6 affiliated corporations with over $50 million annual operating revenue and over 1,600 employees. Operations include rehabilitation, government, and commercial operations performed in over 70 sites in 7 states and the District of Columbia. Services include: Federal service contract operations in 6 states and the District of Columbia; job placement and training; workforce development, including information technology skills training and telework initiatives; school transition; drop-in employment development centers; community day support; affirmative employment; rehabilitation counseling; assessment; transportation; and affordable and accessible housing.

Previously, Ms. Samuelson served as Executive Director at Brevard Achievement Center, Rockledge, FL. Ms. Samuelson has a Master of Business Administration from Florida Institute of Technology and is affiliated with Northern Virginia Workforce Investment Board, Leadership Fairfax Alumni, Leadership Brevard Alumni and Virginia Association of Community Rehabilitation Providers (VaACCSES).



Ms. Michelle Lee

STG International, Inc.


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Has the board conducted a formal, written assessment of the chief executive within the past year?



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Has the board conducted a formal, written self-assessment of its performance within the past three years?