2-1-1 Big Bend, Inc.
With Help Comes Hope
Programs and results
What we aim to solve
Individuals and families often need information and support to deal with a crisis or problem that may eventually become a crisis. They don't know where to turn for help or they don't have the resources to pay for that help. These issues could be related to financial distress, mental health challenges, alcohol or substance abuse, health, pregnancy, child development, housing and shelter, depression, grief or suicide. These and other similar problems are addressed by the hotline programs and information services provided by 2-1-1 Big Bend, Inc.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Helpline 2-1-1
24/7 hotline offering crisis intervention, suicide prevention, information and referrals for human services. Callers can dial the 2-1-1 three digit number in Franklin, Gadsden, Jefferson, Leon, Liberty, Madison, Taylor and Wakulla counties.
Family Health Line
Prenatal, infant and parenting information, referrals and counseling support for anyone in the State of Florida
Help Me Grow Florida Affiliate
Help Me Grow Florida - providing developmental screening for families with children 0-8, referrals for interventions, follow-up and care coordination, community outreach and education to child health care providers.
Florida HIV/AIDS Hotline
Offers crisis counseling, information, and referrals for HIV, AIDS, & other communicable diseases.
Where we work
Accreditations
Alliance of Information and Referral Systems (AIRS) - Accreditation 2003
American Association of Suicidology (AAS) - Certification 2002
Awards
Finalist in the Nonprofit/Association of the Year Category 2012
The Greater Tallahassee Chamber of Commerce
Non-Profit Organization of the Year 2013
The Greater Tallahassee Chamber of Commerce
Affiliations & memberships
Alliance for Information and Referral Systems 1980
External reviews
Photos
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Provide 24/7 crisis and information hotline services with skilled counselors and answer 92 percent or more of our hotline calls; provide suicide prevention education and training to our counselors and community members; provide suicide intervention services and successfully resolve 80 percent or more of high risk suicide calls; achieve a 75 percent or more effectiveness rate for referrals to address callers needs; achieve a 80 percent or higher rate of connection to appropriate services for Help Me Grow callers/ children screened with a developmental concern; increase the number o new cleared hotline volunteers by 10 percent; increase the use of 2-1-1 texting services by expanding awareness of that modality; implement a software-based resource data exchange with the community's Continuum of Care to prevent homelessness; install a back-up power generator for the agency facility to help ensure 24 hour services without interruption; develop an enhanced community referral and care coordination system to help people access mental health services; increase community awareness of 2-1-1 Big Bend programs that leads to more service provision (e.g., more calls, texts and/or searches of the online agency resource database.
What are the organization's key strategies for making this happen?
Recruit capable volunteers and provide high level counselor training; provide supervision, support and on-going training to hotline staff; increase the number of Applied Suicide Intervention Skills Training (ASIST) workshops for agency staff and community members; collaborate with community partners to build more effective systems of care so that more people are able to access services and get their needs met; use more social media and other avenues of promotion to increase awareness of agency services and the new texting modality; increase levels of discretionary funding via fundraising activities, grant acquisition, sponsorship, and fee for service; partner with health care providers to increase their referrals to Help Me Grow for child development screening; partner with health care providers and other organizations to increase referrals for mental health counseling assistance and to provide care coordination/ navigation for those seeking those services.
What are the organization's capabilities for doing this?
Our current staff, volunteers and board are committed and well trained to provide services and to help expand programs and address the agency goals. Funding sources are stable and there is potential for more funding contracts through new partnerships. Two staff were recently trained to be ASIST trainers and are ready to implement 3-4 ASIST workshops in the upcoming year. Volunteer recruitment efforts have been consistently strong and new social media strategies to recruit new volunteers are being implemented. 2-1-1 texting services were recently initiated and there is great potential to increase the use of this service. New call center software was implemented in early 2017 that is the same software used by the Continuum of Care (CoC) for Homeless Prevention; an API is being developed by the software vendor to allow exporting 2-1-1 resource data records to the CoC system. A grant application for a back-up power generator has passed two reviews and continues to move forward; an award is anticipated that will fund 75% of the cost of the generator, but the organization will be required to raise 25% of the generator cost (about $13,000). The agency will need to raise an additional $65,000 in contributions for general operating expenses in the upcoming budget year. Furthermore, more discretionary funds are required to provide staff raises so staff turnover is reduced.
What have they accomplished so far and what's next?
Agency technology was updated in 2017 including a new server, new cloud back-up application, new email system and new call center software. Texting was implemented in Spring 2017. A new website design was launched in September 2016. New funding was acquired in 2017 to implement a Housing Specialist position to work with callers who were at-risk of homelessness. The City of Tallahassee and Leon County Emergency Management offices put our agency on the critical facility list and endorsed our application for an emergency back-up generator. Both local governments agreed to increase their help to promote our 2-1-1 services via their public information offices. A proposal to add a mental health navigator part-time position to our hotline team was verbally approved by the United Way of the Big Bend board. Next steps are to implement that program. The 2-1-1 Big Bend board and staff conducted a strategic planning workshop in July 2017 and is developing a tactical plan to address two strategic objectives: 1) to increase community awareness and branding of the agency, and 2) to increase discretionary funding.
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
2-1-1 Big Bend, Inc.
Board of directorsas of 04/27/2022
Mr. Jason Fuqua
Inspired Technologies
Term: 2016 - 2018
Charles Belvin
Charles Belvin Productions
Carol Gagliano
Center for Health Equity
Casey Smith
Krispy Kreme
Quincee Messersmith
FSM Associates
Jason Fuqua
Inspired Technologies
Katrina Boone
Florida State University College of Social Work
Dana Brooks
Barrett Fasig & Brooks
Lucia Esquivel
Washington County School Board
Harbria Gardner
College Student - Florida A&M University
Wilnick SaintCharles
Citizens Property Insurance Corp.
Josh DeSha
Hancock Bank
Will Davis
Centennial Bank
Justin Sharpe
Tallahassee Memorial HealthCare
Julia Cunningham
Area Agency on Aging of North Florida
Ahmad Daraldik
Student, Leon High School
Tori Skinner
Russ Tech Language Services
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? No -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? No