Health—General & Rehabilitative

Memphis Health Center Inc

  • Memphis, TN
  • www.memphishealthcenter.org

Mission Statement

To improve community health and well-being for the citizens of Shelby and Fayette counties, Tennessee.

Main Programs

  1. Community Networks Program
  2. Community Health Center Program
  3. Healthcare for the Homeless
  4. Ryan White HIV/AIDS Part A Program
  5. W.I.C (Women, Infants & Children)
  6. The Blues Project
  7. 340b Reduced Price Prescription Drug Program
Service Areas

Self-reported

Tennessee

City of Memphis, Shelby & Fayette counties, Tennessee

ruling year

1971

Chief Executive Officer

Self-reported

Mrs. Willeen Hastings R.N.

Keywords

Self-reported

Adult Medical, Pediatrics, Primary Care, Ambulatory Care, Health Services, Obstetrics, Gynecology, OB/GYN, Pediatric & Adult Dental, Homeless, HIV/AIDS, Uninsured, Pharmacy, Sliding Fee Scale,

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Also Known As

Rossville Health Center; Towne Center Pediatric & Adolescent Health Services;

EIN

62-0818892

 Number

1439945143

Physical Address

360 E Eh Crump Blvd

Memphis, TN 38126

Contact

Cause Area (NTEE Code)

Ambulatory Health Center, Community Clinic (E32)

Hospitals and Primary Medical Care Facilities (E20)

Community Health Systems (E21)

IRS Filing Requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Programs + Results

How does this organization make a difference?

Overview

Self-reported by organization

MHC provided care to 14,127 individuals during 55,600 patient-provider encounters during CY2012 through its three clinic locations, the main site clinic on Crump Blvd., the Towne Center Pediatric & Adolescent Services, and the Rossville Health Center. The Center's community outreach staff participated in 29 community events, providing free screenings, health education and access to key community resources and assistance programs to more than 4,049 event attendees. Patients showed their appreciation for the dedicated team of health care professionals that have committed themselves to MHC's mission by recording an overall patient satisfaction rate of 94% during 2012. MHC cared for nearly 1,000 individuals experiencing homelessness by providing free access to pharmacy, medical, dental, behavioral health, mental health, and substance abuse services. The future looks bright for MHC as well, in 2012 the Center applied and was awarded capital development grant funds through the U.S. Department of Health & Human Services, Health Resources & Services Administration under the Affordable Care Act to renovate and expand the Center's aging and antiquated main site clinic on Crump Blvd. originally built in the early 1970's and to renovate its deteriorating facility in Rossville, Tennessee that was also built in the early 1970's. MHC is currently seeking financial donations from the general public, private foundations, associations, and businesses to support the federally required matching contribution portion of these capital development projects. For more information or to make a donation, please contact Brian Wallace, CFO at (901) 261-2001, by email at BWallace@mphshc.org or visit our website www.memphishealthcenter.org.

Programs

Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Program 1

Community Networks Program

The Community Networks Program, a collaborative initiative with Meharry Medical College, is designed to reduce and eliminate cancer health disparities through community based participatory research, education and training. The CNP focuses on five specific types of cancers: Breast, Cervical, Colorectal, Lung and Prostate and targets African American men and women over 21 years of age.

Category

Cancer

Population(s) Served

Ethnic/Racial Minorities -- General

General Public/Unspecified

Poor/Economically Disadvantaged, Indigent, General

Budget

Program 2

Community Health Center Program

Primary ambulatory medical, OB/GYN and dental services regardless of an individual's insurance status or ability to pay. Ancillary services available including 340b Reduced Price Prescription Medication Program, Onsite Pharmacy, Podiatry, Ophthalmology, Radiology, Pediatric Medicine, Pediatric Dentistry, Adult Medicine, Adult Dentistry, Diagnostic Laboratory, Social Services, and outreach.

Category

Ambulatory & Primary Health Care

Population(s) Served

Poor/Economically Disadvantaged, Indigent, General

Aging/Elderly/Senior Citizens

General Public/Unspecified

Budget

Program 3

Healthcare for the Homeless

The Healthcare for the Homeless program is designed to provide primary and preventive healthcare services to homeless individuals in Memphis and Shelby County. The HCH program is open to any person determined to be homeless and in need of supportive services.

Category

Ambulatory & Primary Health Care

Population(s) Served

Homeless

General Public/Unspecified

Poor/Economically Disadvantaged, Indigent, General

Budget

Program 4

Ryan White HIV/AIDS Part A Program

The Ryan White HIV/AIDS program is designed to provide medical care, confidential counseling, community and social service resources to HIV/AIDS infected persons. The program is open to all uninsured persons who are infected with the HIV/AIDS virus and in need of primary care, case management and other supportive services.

Category

People/Families of People with HIV/AIDS

Population(s) Served

People Living with HIV or AIDS - PLWHA

Poor/Economically Disadvantaged, Indigent, General

General Public/Unspecified

Budget

Program 5

W.I.C (Women, Infants & Children)

The W.I.C. program is designed to provide supplemental food and nutrition education that promotes good health for pregnant, breastfeeding and postpartum women, infants and children up to age five. The program is open to pregnant women, women who have a baby less than six months old, those of childbearing age, and children and infants who are at nutritional risk, live in Shelby County and meet liberal income guidelines. Participation requirements include proof of the following at each certification visit: income, identity of person receiving vouchers, residency, and shot record for infants and children.

Category

Families

Population(s) Served

Children and Youth (infants - 19 years.)

Female Adults

Poor/Economically Disadvantaged, Indigent, General

Budget

Program 6

The Blues Project

A 3-year program aimed at reducing health and social risk factors leading to infant mortality. In addition to assisting pregnant women to gain access to quality prenatal care, The Blues Project also offers pregnant and post-partum women additional levels of support through group-based health education, individualized case management, social support, as well as valuable assistance with navigating and utilizing the various community based resources and aid programs available. Services are provided to participating mothers from onset of prenatal care through the child's 2nd birthday.

Category

Community Medicine

Population(s) Served

Female Adults

Infants/Babies (under age 5)

General Public/Unspecified

Budget

Program 7

340b Reduced Price Prescription Drug Program

Thanks to Memphis Health Centers' status as a federally qualified health center through the U.S. Department of Health and Human Services, Health Resources and Services Administration (HRSA), our on-site pharmacy is able to offer our patients free and reduced price prescription medications under the 340b Drug Program. Section 340b of the Social Security Act implemented limitations on the cost of covered outpatient drugs to certain federal grantees. Participation in the Program results in significant savings estimated to be 20% to 50% on the cost of pharmaceuticals.

Category

Pharmaceuticals

Population(s) Served

General Public/Unspecified

Poor/Economically Disadvantaged, Indigent, General

Homeless

Budget

Charting Impact

Self-reported by organization

Five powerful questions that require reflection about what really matters - results.

  1. What is the organization aiming to accomplish?
    Memphis Health Center provides primary, preventive and enabling services to the residents of Shelby & Fayette counties, Tennessee, with an emphasis on serving the medically under-served and special populations within its service area. MHC administers a wide range of primary and supportive care services, including Adult Medicine, Pediatric Medicine, Obstetrics/Gynecology, Podiatry, Ophthalmology, Adult & Pediatric Dentistry, 340b Discount Pharmacy, Radiology, Laboratory, Behavioral Health, and Social Services. In addition, the Center partners with key community resources to improve access and availability of assistance to its large patient population, such as the Women, Infant & Children (WIC) program, Meharry Medical College's Community Networks Program, The Tennessee Breast & Cervical Cancer Program, The Blues Project, Porter-Leath, A Step Ahead Foundation, the Ryan White Part A HIV/AIDS and Early Intervention Services Programs, the Shelby County Health Department's HIV Prevention Program, Blue Cross Blue Shield of Tennessee's Patient Centered Medical Home Program, Healthy Shelby, Catholic Charities, Harbor House, CAAPs, the Salvation Army shelter, Synergy Treatment Centers and many others. MHC's long-term goal is to increase patient access to care to exceed 65,000 annual patient-provider encounters and to demonstrate consistent improvement in the overall quality of its patient health outcomes by exceeding annual quality targets in 14 key health conditions, such as Diabetes, Hypertension, Asthma, Low Birth Weight Deliveries, Prenatal patients entering care within their 1st trimester of pregnancy, Mental Health Referral Compliance, Homeless Referrals for Mental Health & Substance Abuse Services, Tobacco Use Assessments, Tobacco Cessation Counseling, Adult Weight Screening & Follow-Up, Pediatric Weight Assessment & Counseling, Pediatric Oral Health Service Utilization, & PAP Testing Compliance.
  2. What are the organization's key strategies for making this happen?
    MHC's core strategies to achieve greater patient access and to improve quality health outcomes include the following:
    1) Adopt/implement an electronic health record system and integrate a patient portal
    2) Raise funds to renovate, expand and modernize the main site clinic on Crump Boulevard in anticipation of higher patient demand for service associated with future Medicaid expansion and health exchanges under the Affordable Health Care Act.
    3) Raise funds to renovate and modernize the Rossville clinic site facility to serve as a better representation of the quality of care available through MHC.
  3. What are the organization's capabilities for doing this?
    Not available.
  4. How will they know if they are making progress?
    Not available.
  5. What have and haven't they accomplished so far?
    MHC began its conversion to an Electronic Health Record system in early 2013 in order to improve the availability of key health information and efficiency for its providers. Once complete, patients will be able to access their own health record information via a patient portal and will become much more involved in their own treatment and care programs. The electronic system is expected to eliminate the deficiencies of a paper record system, improve operational efficiencies throughout the patient experience, speed turn times for third party record and information requests, minimize time between patient encounters and claims submission, and provide real-time access to key quality health outcome performance across the Center's entire patient population. This transition is expected to be complete by the end of 2013.

    The patient flow process at MHC's main site location is disjointed and inefficient as a result of expansion and add-ons to the facility as the demand for services has grown over the 40+ years since the building's original construction. In addition, much of the facility, its improvements and furniture and equipment are aging and in need of replacement. The announcement of MHC's federal capital award totaling $4.725m in 2012 by the US Dept. of Health & Human Services, Health Resources & Services Administration (HRSA) designated to build capacity, renovate, modernize and expand the Crump facility is a potentially organization changing development. MHC must raise nearly $500,000 of its own funds to contribute towards the project, but this obstacle has not slowed the Center's progress towards completing the project. A capital campaign to raise financial support and donations from the general public, private foundations, associations and area businesses is underway and the Center anticipates breaking ground in October, 2013 with a scheduled completion date in mid-2014.

    In addition to the above project, HRSA also announced an award of $500,000 in immediate facility improvements funds to be used to renovate and eliminate lingering facility issues at MHC's Rossville Health Center clinic located in Rossville, TN. This facility was originally constructed in the early 1970's and had begun to experience problems common for buildings it age, such as roof issues, failing HVAC systems, and aging equipment. MHC must raise nearly $100,000 of its own funds to supplement the federal assistance provided under the Affordable Care Act. The Rossville project broke ground in early 2013 and a grand re-opening is planned for August 2013.
Service Areas

Self-reported

Tennessee

City of Memphis, Shelby & Fayette counties, Tennessee

Social Media

Blog

Accreditations

Joint Commission on Accreditation of Healthcare Organizations (JCAHO) - Ambulatory Care Accreditation

External Reviews

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Financials

Financial information is an important part of gauging the short- and long-term health of the organization.

MEMPHIS HEALTH CENTER, INC.
Fiscal year: Jun 01-May 31
Yes, financials were audited by an independent accountant.

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Operations

The people, governance practices, and partners that make the organization tick.

Memphis Health Center Inc

Leadership

NEED MORE INFO ON THIS NONPROFIT?

Free: Gain immediate access to the following:
  • Address, phone, website and contact information
  • Forms 990 for 2015, 2014 and 2013
  • Board Chair and Board Members
  • Access to the GuideStar Community
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Chief Executive Officer

Mrs. Willeen Hastings R.N.

Governance

BOARD CHAIR

Mrs. Lois Stockton

Memphis Health Center, Inc.

Term: Aug 2009 - Aug 2014

BOARD LEADERSHIP PRACTICES

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section, which enables organizations and donors to transparently share information about essential board leadership practices. Self-reported by organization


RESPONSE NOT PROVIDED

BOARD ORIENTATION & EDUCATION

Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations?


RESPONSE NOT PROVIDED

CEO OVERSIGHT

Has the board conducted a formal, written assessment of the chief executive within the past year?


RESPONSE NOT PROVIDED

ETHICS & TRANSPARENCY

Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year?


RESPONSE NOT PROVIDED

BOARD COMPOSITION

Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership?


RESPONSE NOT PROVIDED

BOARD PERFORMANCE

Has the board conducted a formal, written self-assessment of its performance within the past three years?