Educational Institutions

IDENTITY THEFT RESOURCE CENTER

  • San Diego, CA
  • www.idtheftcenter.org

Mission Statement

The ITRC is a non-profit organization established to support victims of identity theft in resolving their cases, and to broaden public education and awareness in the understanding of identity theft, data breaches, cyber security, scams/fraud and privacy issues.

How we meet our mission:
* Provide no cost victim assistance to the public throughout the United States.
* Educate all stakeholders on best practices for fraud and identity theft detection, reduction, and mitigation.
* Serve as a national resource regarding consumer issues related to identity theft, data breaches, cyber security, scams/fraud, and privacy issues.

Main Programs

  1. Victim/Consumer Direct Assistance
Service Areas

Self-reported

National

Located in San Diego, the ITRC serves as a national resource on identity theft, scams, fraud and other related issues. The ITRC call center receives approximately 10,000 calls per year from victims and consumers, and all services are toll-free, no-cost. ITRC victim advisors provide repeated contact and guidance to victims as they attempt to mitigate their identity theft case and regain their good name. The ITRC also provides a national education and awareness effort through its highly ranked www.idtheftcenter.org website, social media platforms and media, reaching millions of victims and consumers annually.

ruling year

2003

CEO - President

Self-reported

Ms. Eva Velasquez

Director of Operations

Self-reported

Ms. Mona Terry

Keywords

Self-reported

Victim assistance, identity theft, crime victims, consumer education, scams, fraud, education, awareness, no charge, free

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Also Known As

ITRC

EIN

71-0910445

 Number

2528841401

Physical Address

3625 Ruffin Road, #204

San Diego, CA 92123

Contact

Cause Area (NTEE Code)

Alliance/Advocacy Organizations (B01)

Alliance/Advocacy Organizations (I01)

Protection Against and Prevention of Neglect, Abuse, Exploitation (I70)

IRS Filing Requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Programs + Results

How does this organization make a difference?

Overview

Self-reported by organization

The Identity Theft Resource Center (ITRC) continues to effectively meet its goal of providing one-on-one victim assistance at no-cost to victims of identity theft and concerned consumers via the toll-free call center. The call center received more than 19,500 calls in 2015, with 10,090 from NEW victims/consumers. ITRC continues to meet its mission of educating consumers and the general pubic regarding the crime of identity theft and identity theft related issues via its website which receives 20,000 - 24,000 new visitors every month.

Programs

Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Program 1

Victim/Consumer Direct Assistance

The ITRC call center provides direct assistance via phone, email, and postal mail to victims and consumers who have experienced identity theft or possible risk of identity theft. Some 93 percent of our contacts are via our 1-888-400-5530 toll free phone number, and are serviced by more than 600 staff hours of advisor availability per month. ITRC can almost instantly expand its availability to more than 1200 man hours per month during periods of high activity, such as after a major data breach. As a group, the Victim Advisors are a seasoned team, with two members having totaled more than 16,000 contacts each since 2006, of which about 60% are actual victim cases. Although there are other for-profit entities who will mitigate identity theft cases, most of these focus primarily on financial identity theft. ITRC is able to also help victims with Governmental IDT (use of SSN, Driver's License, etc.), Medical IDT (use of patient identity, mixed records, etc.), Child IDT, and Internet Account Takeover. About 20% of the cases in any single year have multiple attributes, meaning the victim will have several problems to solve, each requiring different actions, at once. ITRC advisors are particularly suited and experienced to handle these more complex cases on a daily basis.
From our most recent Aftermath victim impact study (of victims who contacted the ITRC in 2013), we know that identity theft continues to victimize people of all ages and income levels. More than half of survey respondents had a household income level of less than $50,000.

ITRC Fact Sheets, Solutions, and Letter Forms are provided to victims and consumers at no-cost. By providing these tools, advisors empower the victims to directly respond to the need to mitigate their identity theft case.

Category

Population(s) Served

General Public/Unspecified

Aging/Elderly/Senior Citizens

Children and Youth (infants - 19 years.)

Budget

Charting Impact

Self-reported by organization

Five powerful questions that require reflection about what really matters - results.

  1. What is the organization aiming to accomplish?
    The ITRC wants to provide our resources to more people, in more ways. Our goal is to be an essential resource to assist victims/consumers with identity theft concerns via our toll-free call center and our website. We want to assist low to moderate income families and individuals as they often do not have the financial resources to pay for these services. We also want to target teens and young people, including foster youth, so they are educated in the ways to minimize their risk.

    ITRC also wants to ensure that the general public is educated regarding ways to minimize their risk of becoming a victim of identity theft and informed on related scams/fraud issues which can lead to identity theft victimization.

    Ultimately, the ITRC wants to ensure that there are NO victims of identity theft who are left to fend for themselves and are unaware of the free resources that are available through the ITRC.
  2. What are the organization's key strategies for making this happen?
    • The ITRC redesigned and updated it's website (launched 8/2013) to make it easier for consumers to navigate and find the information they are looking for regarding identity theft and related issues.
    • ITRC continually maintains and updates all of its public facing documents (ITRC Fact Sheets, Solutions and Letter Forms) which are available to the general public free of charge.
    • ITRC will maintain its place as the expert, in not only identity theft but related scams and frauds as well, by providing content, stories, and expertise to mainstream media outlets. We will continue to build strong partnerships with law enforcement, government, and for-profit entities in the identity theft and cyber security space.
    • ITRC will grow its social media platforms, while maintaining a strong presence within traditional media channels, to inform more consumers about our free services. The ITRC website redesign makes the consumer call center line more visible on the home page for victims that need telephone assistance.
    • ITRC currently hosts monthly twitter chats. ITRC also continues to share information and expertise with national media outlets regarding stories about identity theft and related scams/frauds. ITRC builds scam awareness and current fraud alerts into our communication strategy by IDENTIFYING scams and building awareness pieces that we can distribute via our online channels.
    • ITRC continues to build partnerships with entities that have successful scam/fraud awareness campaigns and cross-sharing information opportunities so we may reach new consumers and victims.
    • ITRC has developed and has launched a mobile app that helps victims and potential victims of identity theft by providing information on identity theft and related issues.
    • ITRC continues to define target audience/populations that are most in need of information regarding identity theft. 2015/2016 target audience initiatives include mobile device users, government fraud victims, and various law enforcement agencies. ITRC will research and reach out to entities that already communicate with our target audiences. ITRC will then establish strategic partnerships in order to provide our information to these defined audiences.
  3. What are the organization's capabilities for doing this?
    The ITRC has incredible resources in its long term professional staff. Two of the call center advisors have staggering longevity as they have assisted over 21,000 individuals EACH since 2006. The 10-person staff has a combined total of more than 80 years of experience in identity theft, victim assistance, and consumer protection issues.

    The ITRC has the trust of many government agencies at local, state and federal level as well as among many respected non-profit organizations. ITRC has a growing influence in these sectors as the “go to" resource for issues from the consumer perspective.

    The ITRC is now developing specific initiatives to target individuals groups such as mobile device users, government tax fraud victims, and victims of other types of identity theft.

    Our collaborative partners for scam and fraud awareness include law enforcement entities, private organizations and the media. The redesign of our website has allowed us to include real-time scam alerts, which have been picked up and disseminated via national channels, (insurancethoughtleadership.com, NBC today.com, CNBC Nightly Business Review).

    ITRC continues to establish itself as an expert in this field as evidenced by our national media exposure including, but not limited to: Wall Street Journal, Washington Post, ABC Nightline, CNBC Nightly Business Review, NBC Today.com, as well as MORE and Real Simple Magazines.

    The unique aggregation and publication of our ITRC Data Breach list is another source of information for consumers, victims, media and businesses. This list is often quoted in the mainstream media and has become a widely cited resource used to measure the scope of the problem. The ITRC uses this tool to not only alert consumers-at-large to current data breach incidents, but to draw attention to the many issues raised by data breach incidents. The ITRC's Breach List is updated regularly and provides relevant information on the type of breach incident - by industry sector or type of breach. It is a significant tool used in educating consumers about a business's need for best practices in handling and protecting a consumer's personal identifying information.
  4. How will they know if they are making progress?
    The ITRC's goal is to assist 5% more new victims and consumers every year. In 2015, ITRC received a total of 19,341 calls into the call center's toll-free line. Of those, 10,090 were from new/unique callers (either victims or consumers that believed they were victims). This represents more than a 10% increase over the number of victims/consumers assisted in 2014.

    ITRC will continue to measure the number of new visitors to the ITRC website, and said level of engagement with users. ITRC will review traffic sources to determine where outreach is most effective. ITRC has a goal of engaging consumers/victims on a more meaningful level and will therefore not measure only the number of new visitors per month, but the average length of stay, bounce rate, and page views for each user.
  5. What have and haven't they accomplished so far?
    We have successfully accomplished annual increases in the number of victims and consumers that we assist nationwide. The ITRC also successfully launched its new website in mid-2013. All documents have been updated and reviewed for the launch of the new website.

    In addition to adding the new ID Theft Help mobile app in 2015, the ITRC also recently added Live Chat capabilities to the website.

    Fundraising to meet our mission continues to be a challenge for the ITRC. ITRC needs to continue to identify organizations and individuals that will support the free services we provide to the public in order to meet our mission and growth needs.
Service Areas

Self-reported

National

Located in San Diego, the ITRC serves as a national resource on identity theft, scams, fraud and other related issues. The ITRC call center receives approximately 10,000 calls per year from victims and consumers, and all services are toll-free, no-cost. ITRC victim advisors provide repeated contact and guidance to victims as they attempt to mitigate their identity theft case and regain their good name. The ITRC also provides a national education and awareness effort through its highly ranked www.idtheftcenter.org website, social media platforms and media, reaching millions of victims and consumers annually.

Social Media

Accreditations

Better Business Bureau Wise Giving Alliance

Affiliations + Memberships

Better Business Bureau Wise Giving Alliance - Organization

External Reviews

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Financials

Financial information is an important part of gauging the short- and long-term health of the organization.

IDENTITY THEFT RESOURCE CENTER
Fiscal year: Jan 01-Dec 31

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Operations

The people, governance practices, and partners that make the organization tick.

IDENTITY THEFT RESOURCE CENTER

Leadership

NEED MORE INFO ON THIS NONPROFIT?

Free: Gain immediate access to the following:
  • Address, phone, website and contact information
  • Forms 990 for 2015, 2014 and 2014
  • Board Chair and Board Members
  • Access to the GuideStar Community
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CEO - President

Ms. Eva Velasquez

Director of Operations

Ms. Mona Terry

BIO

Eva Velasquez is the President/CEO at the Identity Theft Resource Center, a non-profit organization which serves victims of identity theft. Velasquez previously served as the Vice President of Operations for the San Diego Better Business Bureau and spent 21 years at the San Diego District Attorney's Office. Eva has a passion for consumer protection and privacy issues and is constantly striving to educate the public about these important topics. She is recognized as a nationwide expert on identity theft and related fraud issues.
Over the past two years, Eva has participated in a large number of nationwide conferences and events including, but not limited to: two Privacy XChange Forums, the National Consumer League's The State of Identity Theft conference, the ITRC's Identity Theft: The Aftermath event along with Federal Trade Commissioner Terrell McSweeny, the Federation of Tax Administrators Annual Conference, the ITRC's Helping Today's Victims and Working to Prevent Tomorrow's event with Federal Trade Commissioner Terrell McSweeny , a series of presentations for the Better Business Bureau's Fraud 201 events in the Midwest, and Data Privacy Day 2015: Securing the Internet of Things.
She has also been featured on the ABC's Nightline, CNBC's Nightly Business Report, Forbes Magazine, TODAY Money, MORE Magazine, Real Simple Magazine, U.S. News & World Report, and numerous other national media outlets.
Eva has more than 500 hours of specialized training in the investigation of economic crimes and has been a presenter at numerous conferences across the state, including the PACT (Professionals Achieving Consumer Trust) Summit, the California District Attorney's Association Consumer Protection Conference and the California Consumer Affairs Association annual conference.
In addition, she served as the chairman of the Consumer Fraud Task Force for 13 years, was a past Vice President of the California Consumer Affairs Association, and most recently was a finalist in the San Diego Business Journal's Women Who Mean Business Awards.

STATEMENT FROM THE CEO - President

"Anyone can become a victim of identity theft. Anyone can take advantage of the free services provided by the ITRC, and anyone can make a difference in the fight against this crime.

According the Bureau of Justice Statistics there are 17.6 million victims annually. The Federal Trade Commission has reported identity theft as the number one complaint to their Consumer Sentinel Database for the last 15 consecutive years. This is problem that continues to grow and devastate victims.

There are many folks that believe they are immune to becoming a victim for a variety of reasons. We commonly hear people say, “I don't have stellar credit, so no one wants to steal my identity." Or “I don't make that much money, so my identity isn't worth anything." Nothing could be further from the truth.

According to our most recent research more than half of the victims of identity theft that we surveyed lived in households earning less than $50,000 a year, and half of those folks lived in households earning less than $25,000 a year. The thieves are crafty, and have discovered numerous and sometimes surprising ways to monetize an identity.

We meet our mission of providing direct support to identity theft victims in resolving their cases and broadening public education and awareness in the understanding of identity theft by providing the following services:

- The ITRC's toll free call center offers free one-on-one advice and information through our toll free call center. The call center is staffed by individuals with 10+ years of experience in identity theft case mitigation and risk minimization.

- The ITRC website, www.idtheftcenter.org has hundreds of thousands of visitors every year that take advantage of all of our free public information. This includes how to sheets, solutions, letter templates and more.

- The ID Theft Help mobile app, developed with funding from the Department of Justice—Office for Victims of Crime, provides identity theft victims with the necessary information to begin resolving their case. Additionally, the ITRC's app is able to educate concerned consumers and provide them with steps they can take to minimize their risk of becoming a victim.

- ITRC social media awareness campaigns create millions of impressions and reach millions of accounts annually.

- ITRC releases surveys and white papers on a number of issues relevant to identity theft victims and consumers, including our annual aftermath survey.

- ITRC collaborates with numerous federal organizations and law enforcement entities including the Federal Trade Commission and the Department of Justice Office of Victims of Crime, as well numerous state and local agencies.
"

Governance

BOARD CHAIR

Julie Fergerson

Ethoca

Term: Jan 2015 -

BOARD LEADERSHIP PRACTICES

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section, which enables organizations and donors to transparently share information about essential board leadership practices. Self-reported by organization

No

BOARD ORIENTATION & EDUCATION

Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations?

Yes

CEO OVERSIGHT

Has the board conducted a formal, written assessment of the chief executive within the past year?

Yes

ETHICS & TRANSPARENCY

Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year?

Yes

BOARD COMPOSITION

Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership?

No

BOARD PERFORMANCE

Has the board conducted a formal, written self-assessment of its performance within the past three years?