Animal related

TEXAS COALITION FOR ANIMAL PROTECTION

  • Ft Worth, TX
  • www.texasforthem.org

Mission Statement

THE ORGANIZATION'S PRIMARY EXEMPT PURPOSE IS TO ASSIST IN THE WELFARE AND PROTECTION OF ANIMALS AND TO SERVE AS A RESOURCE TO UNITE AND STRENGTHEN AREA ANIMAL ORGANIZATIONS THROUGH INFORMATION SHARING AND BY PROVIDING TECHNICAL ASSISTANCE

Main Programs

  1. Denton Low Cost Pet Sterilization Program
  2. Allen Low Cost Pet Sterilization Program
  3. Weatherford Low Cost Pet Sterilization Program
  4. Hurst Low Cost Pet Sterilization Program
  5. Fort Worth Low Cost Pet Sterilization Program
  6. Burleson Low Cost Pet Sterilization Program
Service Areas

Self-reported

Texas

The Texas Coalition for Animal Protection provides compassionate solutions to pet overpopulation and community animal welfare. TCAP accomplishes this goal by making affordable, high quality preventative services available to Texas pet owners, local animal shelters, and rescue organizations. TCAP was founded in 2002 and has since sterilized more than 300,000 animals and vaccinated more than 400,000 animals against the deadly rabies virus. TCAP focuses on providing sterilizations, vaccinations, dentals, and other preventative services at an affordable cost as a means of lowering pet euthanasia rates in North Texas.

ruling year

2001

Executive Director

Self-reported

Stacey J Schumacher

Director of Clinic Operations

Self-reported

Jessica Smith

Keywords

Self-reported

animal protection, nonprofit, animal welfare, veterinary service, spay and neuter

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Also Known As

TCAP

EIN

75-2915935

Physical Address

713 Sunset Street

Denton, TX 76201

Contact

Cause Area (NTEE Code)

Veterinary Services (D40)

Animal Protection and Welfare (includes Humane Societies and SPCAs) (D20)

Animal Protection and Welfare (includes Humane Societies and SPCAs) (D20)

IRS Filing Requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Programs + Results

How does this organization make a difference?

Overview

Self-reported by organization

TCAP opened its first pet sterilization program in Denton, Texas in 2002 The Texas Coalition for Animal Protection (TCAP) is a nonprofit 501(c)3 organization that provides low cost spay/neuter and wellness services to pet owners. TCAP provides services to those who are indigent and lack sufficient means to provide medical care for their pets. On average, TCAP's prices are 70% less than what traditional veterinary clinics charge. Even so, TCAP provides subsidized services to help low-income pet owners, thanks to the generosity of donors, sponsors, and grant funders.

Because of the high demand for high-quality, low-cost spay/neuter services in North Texas, TCAP operates six clinics – three in Tarrant County, one in Parker County, one in Collin County and one in Denton County. TCAP contracts licensed veterinarians with extensive surgical experience and wellness/preventative animal care. We also employ experienced and caring veterinary technicians who work alongside and support them during their surgery sessions. Our goal is to reduce animal intake and euthanasia at area shelters through spay/neuter and wellness programs for low-income pet owners.

To date, TCAP's caring, compassionate veterinary team has sterilized more than 300,000 animals from throughout North Texas and administered more than 400,000 rabies vaccines. In 2015 alone, TCAP provided more than 48,000 sterilizations for North Texas.

Programs

Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Program 1

Denton Low Cost Pet Sterilization Program

Not available

Category

Animal-Related

Population(s) Served

Adults

None

Budget

Program 2

Allen Low Cost Pet Sterilization Program

Not available

Category

Animal-Related

Population(s) Served

Adults

Budget

Program 3

Weatherford Low Cost Pet Sterilization Program

Not available

Category

Animal-Related

Population(s) Served

Adults

Budget

Program 4

Hurst Low Cost Pet Sterilization Program

Not available

Category

Animal-Related

Population(s) Served

Adults

Budget

Program 5

Fort Worth Low Cost Pet Sterilization Program

Not available

Category

Animal-Related

Population(s) Served

Adults

Budget

Program 6

Burleson Low Cost Pet Sterilization Program

Not available

Category

Animal-Related

Population(s) Served

Adults

Budget

Charting Impact

Self-reported by organization

Five powerful questions that require reflection about what really matters - results.

  1. What is the organization aiming to accomplish?
    TCAP's goals are two-fold: quality of care and growth. TCAP's mission statement shows that TCAP aims to provide compassionate solutions to pet overpopulation and community animal welfare. In 2016, TCAP aims to provide more than 50,000 sterilizations. Our organization recognizes that quantity without quality is not acceptable for our patients. TCAP consistently strives to keep its overall customer satisfaction above 95%. TCAP focuses on keeping its staff trained and up to date on the best procedures for animal and employee safety.
  2. What are the organization's key strategies for making this happen?
    TCAP's strategies to fulfill our goals include heavily leveraging online marketing, filling last-minute cancellations, monthly face to face staff meetings with our entire team, and by empowering local animal welfare groups/organizations. TCAP's social media presence extends to Facebook, Twitter, Instagram, and Google+. This allows TCAP to connect with its customers on a personal level and share new changes and promotions within the organization on an immediate basis. Our organization also monitors our online presence by ensuring all mentions of our brand provide accurate information. Bad reviews receive quick and public responses to ensure the satisfaction of all of our customers. In any field with appointments, cancellations happen. It's TCAP's goal to maintain 32 surgeries per location every day in order to not only keep their staff working, but also stay on track to reach the 2016 goal of more than 50,000 sterilizations. If one of TCAP's clinics is ever low on surgeries, we extend an offer to local animal welfare groups and customers to bring in animals waiting for future appointments. This ensures faster service for TCAP's clients while maintaining a path to TCAP's goals. Monthly, face to face staff meetings are held to keep TCAP's staff updated on topics surrounding safety, customer service, and efficiency. These meetings provide a channel for employees to bring questions to the table and for management to update staff on changes in policy. TCAP strives to make bulk purchases easy to track through its online prepay store. This store allow customers to prepay for services and then redeem those prepayments at the appropriate times. Animal shelters can use this prepay tool to track and increase citizen compliance with city sterilization and rabies policies.
  3. What are the organization's capabilities for doing this?
    TCAP's incredible staff makes everything TCAP does possible. Without the highly experienced and dedicated office managers and veterinary teams, TCAP would not be able to reach its goal to provide more than 50,000 sterilizations while maintaining 95% customer satisfaction in 2016. Our teams excel in efficiency while still maintaining high quality care and customer service. TCAP operates in 4-5 locations every day. This requires continuous coordination and communication between management, our staff, and the locations that sponsor our travel clinics. TCAP's process begins with an appointment request. TCAP's team receives up to 400 calls per day. TCAP's five skilled and friendly office assistants sift through these calls and find convenient solutions and appointments for its clients. Once the appointment is made, the customer receives staggered reminders of their appointment through both emails and phone calls. The customer then drops off their pet, receives a call about the status of their pet after surgery, and receives detailed post-operative instructions when they come to pick up. TCAP is always available to help customers with any post-operative questions or complications due to the 24 hour hotline to TCAP's Customer Care Coordinator. In addition to its stand-alone clinics, TCAP provides off-site, MASH style pet sterilization clinics at animal shelters and community centers. TCAP works with animal shelters and community groups in McKinney, Plano, Irving, Hillsboro, Arlington, Garland, and Azle. Most of these clinics are open on a monthly basis. TCAP loves its work with breed specific rescues to provide special onsite spay days; i.e. spay events specifically for the pit bull breed. Through its MASH clinics, TCAP provides all medical supplies, staff, and equipment for high quality, high volume services. TCAP also handles the appointment scheduling for these events. The cities provide TCAP staff a place to work, TCAP provides the rest! This is a great way for cities to influence their community in a proactive way without affecting the city's strained budget! TCAP offers free transport to and from its Denton office for 15 or more pets. These pets can be owned either by rescue groups or citizens in the community. Current transport cities include: Grand Prairie, Denison, Lewisville, Springtown, and Granbury on a rotating schedule based on demand. TCAP accepts service vouchers from many animal shelters and animal welfare organizations. TCAP can also work with organizations to create discounted spay and neuter programs from communities or specific groups. TCAP now offers low cost dental cleaning for pets at all of its main clinic locations. While this does not count toward the sterilization goal, it does improve overall animal health in our community while providing revenue to subsidize the cost of providing low cost sterilizations.
  4. How will they know if they are making progress?
    TCAP tracks its success with a variety of monthly reports. The key performance indicators are the number of sterilizations provided, vaccinations given, weekend vaccine clinic profit, sales goal achievements, and customer satisfaction. TCAP tracks its monthly sterilization and vaccination progress in an annual report. This report tracks where TCAP goes and how many services were provided while at each location. This report keeps track of TCAP's progress toward its annual sterilization goal. TCAP runs monthly reports to find the profit and popularity of our weekend vaccine clinics. TCAP decides how often to travel to different areas based on the active demand for our services. Every month TCAP identifies a wellness services to promote. This item encourages staff teamwork and gives TCAP's team a sense of accomplishment and provides something to strive for every month. These goals foster improvement and fund TCAP teambuilding events which improve morale and increase the overall satisfaction of the staff. One of TCAP's main goals is keeping customer satisfaction above 95%. This is tracked through follow up surveys emailed to clients after their visit. These surveys allow customer to provide both quantitative and qualitative feedback. If a customer rates low on the cleanliness of a facility, they are able to write why they said so. These surveys allow TCAP to respond to problems promptly and identify problem areas within the organization.
  5. What have and haven't they accomplished so far?
    As mentioned previously, TCAP tracks its progress through monthly reports with a focus on identifying potential problems and the success of promotions. Since 2002, TCAP has provided more than 300,000 quality pet sterilizations. TCAP sees an average of a 19% growth in sterilizations every year. As a result of the ever growing demand for TCAP's services, TCAP has opened additional stationary clinics to help minimize wait time for an appointment as well as drive time to get to a TCAP location. TCAP 's customer satisfaction has improved since tracking began in late 2012. Initially, TCAP's customer satisfaction fluctuated between 91-93%. TCAP's customer satisfaction now fluctuates between 94-96%. Overall, TCAP continues to make progress every year in all of key performance indicators. With the addition of the Weatherford location in March of this year, 2016 looks to be a welcome continuation of TCAP's already impressive history of growth and quality of care.
Service Areas

Self-reported

Texas

The Texas Coalition for Animal Protection provides compassionate solutions to pet overpopulation and community animal welfare. TCAP accomplishes this goal by making affordable, high quality preventative services available to Texas pet owners, local animal shelters, and rescue organizations. TCAP was founded in 2002 and has since sterilized more than 300,000 animals and vaccinated more than 400,000 animals against the deadly rabies virus. TCAP focuses on providing sterilizations, vaccinations, dentals, and other preventative services at an affordable cost as a means of lowering pet euthanasia rates in North Texas.

Social Media

Videos

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External Reviews

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Financials

Financial information is an important part of gauging the short- and long-term health of the organization.

TEXAS COALITION FOR ANIMAL PROTECTION
Fiscal year: Jan 01-Dec 31
Yes, financials were audited by an independent accountant.

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Operations

The people, governance practices, and partners that make the organization tick.

TEXAS COALITION FOR ANIMAL PROTECTION

Leadership

NEED MORE INFO ON THIS NONPROFIT?

Free: Gain immediate access to the following:
  • Address, phone, website and contact information
  • Forms 990 for 2014, 2014 and 2013
  • Board Chair and Board Members
  • Access to the GuideStar Community
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Executive Director

Stacey J Schumacher

Director of Clinic Operations

Jessica Smith

BIO

Involved in the field of animal welfare since 1994, Stacey Schumacher is the founder of the Texas Coalition for Animal Protection in Denton, Texas where she serves as Executive Director and a member of its board of directors. In that capacity, Schumacher established the Low Cost Pet Sterilization Program which sterilizes between 40-50 pets per day and has sterilized more than 300,000 animals since its founding in November 2002. TCAP now operates six pet sterilization clinics in Denton, Fort Worth, Allen, Hurst, Weatherford and Burleson, Texas.

Schumacher also initiated TCAP's Shelter Spay program, which uses public animal shelters or community spaces to offer low cost pet sterilization opportunities. The Shelter Spay program has been piloted in 15 cities. For its efforts, TCAP was awarded the Innovations Award in May 2007 by the Humane Society of the United States, which recognized TCAP as the most innovative approach to animal control in the country.

Schumacher has a bachelor's degree in English and Spanish from Texas A&M University-Commerce, and a master's degree in Liberal Arts from Southern Methodist University, where she also completed the Alternative Dispute Resolution Graduate Certificate Program. Schumacher serves as both a mediator and a negotiator, and is qualified to serve as an EEO investigator within the state of Texas. She and her husband farm and ranch in Era, Texas and raise Texas Longhorns and commercial Angus cattle.

Governance

BOARD CHAIR

Mimsi Coon

BOARD LEADERSHIP PRACTICES

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section, which enables organizations and donors to transparently share information about essential board leadership practices. Self-reported by organization

Yes

BOARD ORIENTATION & EDUCATION

Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations?

Yes

CEO OVERSIGHT

Has the board conducted a formal, written assessment of the chief executive within the past year?

Yes

ETHICS & TRANSPARENCY

Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year?

Yes

BOARD COMPOSITION

Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership?

No

BOARD PERFORMANCE

Has the board conducted a formal, written self-assessment of its performance within the past three years?