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FAQs: Subscriptions

  1. When will my subscription renew?
  2. How will I be charged?
  3. My credit card expires before my subscription is set to renew. How do I update my credit card information to ensure I can continue to access to my subscription?
  4. How do I turn off auto renew?
  5. If I change my renewal status before the renewal date, will I still have access to my subscription?
  6. I did not wish to renew my subscription and I was charged. Am I eligible for a refund?
  7. I manage my company's multi-seat subscriptions to GuideStar's products and services. How do I give my coworkers access to those subscriptions?

  1. When will my subscription renew?

    Your renewal date for any subscription can be found by going to "My Account" and selecting "Manage My Subscriptions."

    Annual subscriptions will be billed to your credit card at approximately 11:30 p.m. Eastern Time, the same day the following year. For example, if you purchase a subscription on January 1, 2008, it will renew at approximately 11:30 p.m. ET on January 1, 2009.

    Monthly subscriptions will be billed to your credit card at approximately 11:30 p.m. ET, on the same day of the following month*. For example, subscriptions purchased on March 15, 2008, will renew at approximately 11:30 p.m. ET on April 15, 2008.

    *Please note that subscriptions purchased on the last day of a 31-day month will renew on the last day of the following month.

  2. How will I be charged?

    Each subscription will automatically renew to the original credit card used to make the purchase. This process allows you to bill each subscription to a separate credit card for increased flexibility in tracking expenses.

  3. My credit card expires before my subscription is set to renew. How do I update my credit card information to ensure I can continue to access to my subscription?

    Log on to GuideStar, click the "My Account" link located at the top of the page, then click "Manage My Subscriptions." You will see a complete listing of your subscriptions, including their order numbers (for ease of expensing), renewal dates, the last four digits of the credit card used to purchase them, and more. Locate the appropriate subscription and then click "Change payment." You will then be taken to a page that will allow you to update your credit card information. After you update, click "Save." Your new credit card information will then be billed on the renewal date. To change the credit card associated with multiple services, you must repeat these steps for each subscription.

  4. How do I turn off auto renew?

    Once you have logged in to GuideStar, click the "My Account" link located at the top of the page, then click "Manage My Subscriptions." You will see a complete listing of your subscriptions, including their renewal dates, the last four digits of the credit card used to purchase them, and more. Locate the appropriate subscription, then click "Stop Renewal." You will then be taken to a page with a brief survey. Your participation in this survey is optional. You MUST, however, click the "Stop Renewal" button on the survey page to complete the process. To stop renewals on multiple services, you must repeat these steps for each subscription.

  5. If I change my renewal status before the renewal date, will I still have access to my subscription?

    Yes. You will be able to continue to access your subscription until 11:50 p.m. ET on your renewal date.

  6. I did not wish to renew my subscription and I was charged. Am I eligible for a refund?

    If your subscription automatically renews, unfortunately you are not eligible to receive a refund. As stated in the license agreement, all GuideStar subscription services automatically renew until stopped by the account holder.

  7. I manage my company's multi-seat subscriptions to GuideStar's products and services. How do I give my coworkers access to those subscriptions?

    Log in and click on "My Account" in the upper right-hand navigation. From your "My Account" page, select "Manage My Subscriptions." Click on the "Assign User" button and enter the e-mail address for each person who should have access to the product. (Each user needs to be registered with GuideStar under his/her own e-mail address; multiple users can no longer use the same e-mail to log in.) Note that your colleagues may have to log in again to access a subscription for the first time.