Disability Rights Center- NH, Inc.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

What significant change resulted from feedback?

Over the last few years, DRC-NH received input from a variety of stakeholders including individuals and organizations about the need for additional advocacy for students with disabilities. As the COVID-19 public health crisis caused schools to shift to remote learning, this demand increased and we began receiving more and more calls for help. DRC-NH created the special education and COVID-19 project to address these issues. With the support of funders in New Hampshire and across New England, the new project, which began on October 13, 2020 and will continue through December 2022, will solely focus on protecting the educational rights of children with disabilities through individual representation, systemic advocacy, and public policy work.

With whom is the organization sharing feedback?

Our staff, Our board, Our funders, A summary of feedback received is available upon request.,

Which of the following feedback practices does your organization routinely carry out?

What challenges does the organization face when collecting feedback?

It is difficult to identify actionable feedback, Most feedback supports expansion of our work but we do not have the funding to expand our program.,