GOLD2023

Tri-Valley Transit, Inc.

transportation for everyone

aka ACTR and Stagecoach   |   Middlebury, VT   |  www.trivalleytransit.org

Mission

To enhance the economic, social and environmental health of the region by providing public transportation services for everyone that are safe, reliable, accessible and affordable.   ACTR's vision is to to be the leading transportation alternative for all county residents and visitors.

Notes from the nonprofit

Tri-Valley Transit is working on creating a new 5-year strategic plan. The new plan is expected to be in place by July 1, 2022.

Ruling year info

1993

Principal Officer

Jim Moulton

Main address

297 Creek Road

Middlebury, VT 05753 USA

Show more contact info

EIN

03-0335768

NTEE code info

Public Transportation Systems and Services (W40)

Transportation (Free or Subsidized) (P52)

Other Public Safety, Disaster Preparedness, and Relief N.E.C. (M99)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Isolation and poor health are a threat in central Vermont due to rural geography and the income level, age and physical ability of its residents.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Public Shuttle Bus System

Shuttle buses which operate on a daily basis within central Vermont. Specialized transportation for Medicaid recipients, elders and persons with disabilities. Carpool coordination.

Population(s) Served
Adults

Dial-a-Ride (DAR) system includes ride programs that focus on specialized populations including elders, persons with disabilities, low-income familieis and individuals, as well as the visually impaired.  These services include transporting elders to meal-sites, delivering Meals-on-Wheels and transporting county residents to medical, social or employment-related services and activities.

Population(s) Served
Seniors
People with disabilities

Where we work

Awards

Ridership Excellence Award 2008

Federal Transit Administration - Region 1

Governor's Award for Outstanding Workplace Safety 2010

State of Vermont

Partner in Community Caring Award 2010

United Way of Addison County

Innovative Rural Transit Systems 2011

Transportation Cooperative Research Program

Rural Transit Economic Impact 2012

ReConnecting America

Affiliations & memberships

Community Transportation Association of America 2020

Vermont Public Transportation Association 2020

Videos

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

We support residents' employability, health, ability to age at home with dignity and overall quality of life.

We provide public Shuttle Buses for everyone and Dial-A-Ride services for vulnerable residents who can't access buses.

We engage staff, volunteers and Board members, and implement internal systems and facilities that support outstanding performance, effectiveness and professionalism in all aspects of our work.

We work with a wide range of community partners to provide high quality, reliable and flexible services that meet our customers' needs.

We are committed to social, environmental and economic justice.

We treat riders, staff and community members with respect, dignity and kindness.

We develop and maintain diverse and stable funding sources and partners, and make thoughtful decisions that ensure our long-term sustainability.

We participate as part of a state and regional transportation network, facilitating seamless travel.

Tri-Valley Transit was created in 2017 as the legal merger of Stagecoach Transportation of Orange and Northern Windsor Counties and ACTR of Addison County. Stagecoach has been providing community transportation since 1976 and ACTR since 1992.

ACTR and Stagecoach both began as volunteer ride programs for elderly and disabled residents. The evolved to become Medicaid Transportation Brokers for their regions. And they both grew their small volunteer workforces to robust networks that provide both public shuttle buses for everyone and specialized rides for vulnerable neighbors who cannot access bus routes.

TVT has heightened its safety standards to continue meeting usual and evolving transportation needs in the communities we serve. During COVID we are proud to have been part of the rural emergency food delivery system, and provider of free rides to vaccination appointments.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Community meetings/Town halls, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • What significant change resulted from feedback?

    Rider feedback has directly led to bus route reconfigurations and additional customer service training for staff.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

Tri-Valley Transit, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Tri-Valley Transit, Inc.

Board of directors
as of 03/09/2023
SOURCE: Self-reported by organization
Board co-chair

Tom Burgos

Retired AVP-Business Risk Services for National Life

Term: 2022 - 2025


Board co-chair

Renny Perry

Former Mayor of Vergennes. Vice-President of Vergennes Partnership

Term: 2021 - 2024

Gale Hurd

Community Activist

Tim Crowley

Community Activist

Renny Perry

City of Vergennes

Adam Lougee

Regional Planner

Margaret Gladstone

Farmer

Deborah Wesley

Director of Hospice and Home Health Service

Michael Livingston

Retired Head of School

David Andrews

Retired Minister

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? No
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? No
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? No
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? No
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 1/18/2023
info Candid has made improvements to the race and ethnicity options.

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male
Sexual orientation
Decline to state
Disability status
Decline to state

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 05/21/2020

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.