Human Services

Mystic Valley Elder Services, Inc.

aka Mystic Valley Elder Services

Malden, MA

Mission

The mission of Mystic Valley Elder Services is to support the rights of elders and adults living with disabilities to live independently with dignity in a setting of their choice by providing them and caregivers with information, advice, and access to quality services and resources.

Ruling Year

1977

Executive Director

Mr. Daniel J. O'Leary

Main Address

Mystic Valley Elder Services, 300 Commercial Street, Suite 19

Malden, MA 02148 USA

Keywords

home care, meals on wheels, caregiving advice, home health care, adult protective services

EIN

04-2562646

 Number

3868504680

Cause Area (NTEE Code)

Senior Centers/Services (P81)

Human Service Organizations (P20)

Meals on Wheels (K36)

IRS Filing Requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs + Results

What we aim to solve New!

The ability to make one's own decisions in life while maintaining a sense of dignity is something to be treasured. As we grow older, our physical and mental abilities may decrease, and maintaining independence can become difficult. Older adults and adults living with disabilities who need assistance with basic and essential activities of daily life most commonly turn to their children, other family or friends for support. Yet increasingly common in today's world, family and friends are only partially able or available to fulfill caregiving responsibilities for their loved ones. In Massachusetts, one in three elders lives alone and in the Mystic Valley area, 31% of elders live alone. In many cases, we are partners in caregiving with family, friends, and neighbors, collectively providing supports needed to make independent living in the community possible. Yet, sadly, it is increasingly the case that Mystic Valley Elder Services is the sole caregiver involved in an older adult's life.

Our programs

What are the organization's current programs, how do they measure success, and who do the programs serve?

SOURCE: Self-reported by organization

MVES Gap Endowment Fund

MVES Money Management Program

MVES Supportive Housing Food Pantries

MVES Community Mental Health Outreach Program

MVES Meals on Wheels Program

Where we workNew!

Charting Impact

Five powerful questions that require reflection about what really matters - results.

SOURCE: Self-reported by organization

What is the organization aiming to accomplish?

What are the organization's key strategies for making this happen?

What are the organization's capabilities for doing this?

How will they know if they are making progress?

What have and haven't they accomplished so far?

Mystic Valley Elder Services supports the right of elders and adults living with disabilities to live independently with dignity in a setting of their choice by providing them and caregivers with information, advice and access to quality services and resources. Primary communities served include Chelsea, Everett, Malden, Medford, Melrose, North Reading, Reading, Revere, Stoneham, Wakefield, and Winthrop. Our ultimate goal is make it possible for older adults and adults living with disabilities to remain in their homes and maintain their independence for as long as possible. This will be achieved through increased access to and provision of high quality, cost effective, evidenced based, comprehensive interventions that meet a wide range of needs in a person's home and within a person's community to support independent living. We also strive to empower and support family caregivers who live within or care for an individual within our communities served.

Since 1975, Mystic Valley Elder Services has made significant annual progress in fulfilling our overarching goal. Through the combined efforts of 325 staff, and 400 volunteers (including 43 Board members representative of communities served), over 15,000 people's lives are directly impacted annually through providing information, programs, services, and urgently needed items of support to make independent living in the community possible. We will increase access to information, programs, and services for older adults, adults living with disabilities and empower and support family caregivers. We will enable older adults and adults living with disabilities to remain in their homes and maintain their independence for as long as possible through the care coordination and provision of high quality, cost effective proven interventions that meet a wide range of needs in a person's home to support independent living. Examples of core services we provide include coordinating assistance with personal care, bathing and dressing, help with getting up in the morning and getting ready for bed at night, laundry services, shopping, meal preparation, transportation, and bill paying. We will provide care coordination for people we serve across care settings from home to hospital to rehabilitation facilities and skilled nursing care facilities to their safe return back home in the community. We will reduce food insecurity among older adults and adults living with disabilities. We will provide safe, cost-effective transportation as well as promote and enhance access to participant-directed transportation for older adults and adults living with disabilities. We will strive to maximize the rights of elders and adults living with disabilities to live in a community setting of their choice. We will protect elders from abuse including physical, emotional, and sexual abuse, neglect/self-neglect, financial exploitation, and other threats to their independence, wellbeing and quality of life regardless of whether they live in their own home in the community or in a long term care facility. We will promote healthy lifestyles and behaviors and strive for older adults and adults living with disabilities to sustain their best possible physical and mental health. We will develop and provide meaningful and engaging volunteer opportunities so that volunteers can support our mission to provide quality services and support to older adults and adults living with disabilities. We will strive to reach all people who can benefit from our information, programs, and services by embracing diversity and inclusion and providing access for people regardless of race, language, sex, gender, religion, national origin, sexual orientation, citizenship status, physical or mental disability.

Mystic Valley Elder Services prides itself on being a progressive, mission driven, person centered statewide leader in the field of elder services with a strong vision, over 42 years of experience and commitment to excellence. We are one of the largest elder service access agencies in Massachusetts and serve an ethnically and socio-economically diverse population of elders, adults living with disabilities and caregivers. Our agency, through its highly skilled and experienced 325 staff and 400 volunteers provides a full range of information, services and support impacting the lives of over 15,000 people a year. We are welcoming, professional, and customer focused in all things we do. People who call us for assistance can speak with staff who are fluent in the predominant languages in our region which in addition to English, include Cantonese, Haitian Creole, Mandarin, Russian and Spanish. Examples of in-home and community services we provide include: information and referral; in home assessment, advice, and care planning for elders, adults living with disabilities and caregivers including but not limited to service set-up, coordination of care, respite care, and quality assurance activities; care planning and support for people experiencing a hospitalization or rehabilitation facility stay; Money Management Program providing assistance with bill paying, budgeting, and managing personal finances; service set-up and management including Homemaker, Personal Care, Heavy Cleaning, Laundry Services, Adult Day Care and more; Medical Transportation and regional transportation planning and coordination including TRIP Metro North (a participant-directed program that helps elders and adults living with disabilities who no longer drive but are not eligible or able to use public transportation to get rides to anywhere they choose to travel on their own terms); Nutrition Services including home-delivered meals, congregate dining, clinical diet meals, nutrition education, and dietary management, and supportive housing food pantries; SHINE (Serving the Health Information Needs of Elders) providing unbiased information regarding health insurance options; Protective Services Department investigating reports of elder abuse and neglect, as well as self-neglecting elders, and coordinating services necessary to eliminate or remedy the effects of abuse. We strive to maximize use of available state and federal government programs where available and have worked hard to diversify funding sources so that private funds are available to support unfunded and underfunded needs that are identified. In the past 16 years, through the generosity of community support, we have built a board designated Gap endowment resource exceeding $5 million and continue to raise funds so that income generated from this resource can be used to provide for unfunded and underfunded needs of older adults, adults living with disabilities and their caregivers now and into the future.

Mystic Valley Elder Services tracks progress by focusing efforts on our four-year Area Plan to expand our mission-driven accomplishments and meet new challenges to support and empower older adults, adults living with disabilities and family caregivers. Each month, progress on our accomplishments is quantified and reported to our Board of Directors. Examples of some of detailed information shared includes: individuals served in each specific service program and the percentage change in this number of people served as compared to the preceding month; individuals served in each of the 11 communities that comprise our regional service area; numbers of calls, types of calls for information and assistance, and how callers were made aware of Mystic Valley Elder Services; numbers of people served through government funded programs and resources and numbers of people served with privately raised funds; number of volunteers and volunteer service hours and volunteer services provided. This report summarizes on a monthly basis the mission-driven progress achieved. It provides important data that is used as a governance and management tool for identifying areas of growth, areas of concern that need attention, and/or increased need for a particular program or service. It demonstrates and highlights where the impact of outreach is working effectively to reach more and new people in need as well as areas in the region for which increased outreach efforts are necessary. Mystic Valley Elder Services conducts ongoing quality surveys to measure satisfaction with our information, programs and services to make sure our mission-driven activities are being carried out in a manner that is most effective, efficient, and satisfactory. People served are asked to provide feedback on their satisfaction with specific programs they receive as well as staff and volunteers that they encounter. An annual employee survey is conducted to make certain that staff are receiving the information, training, supervision and support they need to effectively carry out their responsibilities. Additionally, written policies and procedures as well as extensive training and supervision provide guidance for delivery of information, programs, and services in the most efficient and effective manner including for example expected response times in returning a phone call or making a home visit or putting a specific service in place, all toward the overall goal of delivering high quality information, programs and services that make independent living possible for older adults and adults living with disabilities. In summary, progress indicators include growth in numbers of people served as well as in the numbers of new people served and the diversity of people reached across our 11 community service region; and positive results on consumer satisfaction surveys demonstrating that people are receiving what they need to live the way they want in the community.

In our 42 year history, Mystic Valley Elder Services has experienced tremendous growth. Since 1975, we have grown in numbers of people we serve, the extent of our information, programs, and services delivered, numbers of staff and volunteers providing services. At the beginning we were a staff of approximately 20 serving 750 people a year. By the late 1990s we had grown to a staff of 150 reaching over 5,000 people per year. In the past two years, we have expanded our service area through a merger with a sister agency so that we have grown from serving 8 to 11 communities in the Boston Metro-North region. We have 325 staff and 400 volunteers providing information, services or supports to over 15,000 people per year. In the past year alone, 6,588 people enrolled and were provided with ongoing care coordination and services through one of our various home care programs representing a 9.1% increase in the past twelve months. There has been particular growth in people reached and services provided within our three newest communities served with 15.8% growth in Chelsea, 16.4% growth in Revere, and 9% growth in Winthrop. We provide over 50,000 home delivered meals per month and serve 6,500 meals at senior dining programs per month. We provide over 700 people with bags of groceries and fresh produce at 14 monthly food pantries. We respond to 1,000 calls a month from people in need of information regarding aging and caregiving services and supports. We coordinate over 2,000 transportation trips for older adults and adults living with disabilities every month. These are examples of the volume of information, services and support that we coordinate and manage every month. We have increased bilingual capability and diversity among staff by 13% overall and strive for additional capacity to reach diverse populations. Our monthly LGBTQ meal site Mystic Tea continues to offer a welcoming place for lesbian, gay, bisexual, and transgender older adults to socialize, enjoy a meal, and learn about available resources. For the past eight years, our staff have voted us as “one of the best places to work" in the Boston Globe's survey of area companies. With the aging of the population and 10,000 people turning age 65 every day in the United States, we will continue to strive to reach and inform people in our region about available options and resources that can allow them to age in place and remain living as independently as possible in the community. The information, programs, and services we provide help older adults and caregivers find those solutions that best meet their individual needs and circumstances. What we need are the additional resources that will help bridge the gap between publicly-funded programs for our poorest citizens and services that the wealthiest among us can afford to purchase. We must seize the opportunity to assist lower and moderate-income elders and families with their efforts to remain at home.

External Reviews

Awards & Accreditations

Affiliations & Memberships

Lifetime Care Solutions

Mass Association of Older Americans

Massachusetts Association of Home Care and Area Agencies on Aging

Massachusetts Gerontology Association

Massachusetts Senior Action Council

National Association of Area Agencies on Aging

Retired and Senior Volunteer Programs

Meals on Wheels Association of America

Financials

Mystic Valley Elder Services, Inc.

Fiscal year: Jul 01 - Jun 30

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  • Forms 990 for 2016, 2015 and 2015
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Operations

The people, governance practices, and partners that make the organization tick.

Need more info?

FREE: Gain immediate access to the following:

  • Address, phone, website and contact information
  • Forms 990 for 2016, 2015 and 2015
A Pro report is also available for this organization for $125.
Click here to see what's included.

Board Leadership Practices

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section, which enables organizations and donors to transparently share information about essential board leadership practices.

SOURCE: Self-reported by organization

BOARD ORIENTATION & EDUCATION

Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations?

No

CEO OVERSIGHT

Has the board conducted a formal, written assessment of the chief executive within the past year?

Yes

ETHICS & TRANSPARENCY

Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year?

No

BOARD COMPOSITION

Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership?

No

BOARD PERFORMANCE

Has the board conducted a formal, written self-assessment of its performance within the past three years?

No