Literacy Volunteers of Greater Worcester

English language skills to help people thrive

Worcester, MA   |  www.lvgw.org

Mission

Literacy Volunteers of Greater Worcester provides adults with the English language skills they need to help people thrive in our community.

Ruling year info

2004

Executive Director

Jill Lagana

Main address

3 Salem Square, Room 332

Worcester, MA 01608 USA

Show more contact info

Formerly known as

Literacy Volunteers of Greater Worcester

EIN

04-2914294

NTEE code info

Adult, Continuing Education (B60)

Educational Services and Schools - Other (B90)

Voluntarism Promotion (T40)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

At Literacy Volunteers of Greater Worcester (LVGW), we provide English language skills to help people thrive. English language proficiency is key for our adult immigrant and refugee students to reach their goals and achieve economic security. LVGW provides English language skills to immigrants, refugees, and adults with limited literacy. LVGW serves hundreds of adult learners annually through one-to-one and small group tutoring (English for speakers of other languages and basic literacy), ESOL courses, and self-directed programs such as Rosetta Stone and Voxy. Our students' goals include • Obtaining a driver's license • Becoming a US citizen • Improving pronunciation and communication • Learning to read, write, and help school-age children with homework • Securing a job or advancing • Developing skills to improve employment situations • Navigating healthcare systems

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

ESOL (English for Speakers of Other Languages) Courses

We serve over 450 adult learners in our 30+ ESOL courses each year. Due to covid-19, our courses are offered online via Zoom, at no cost to students. Courses are offered at multiple levels: Survival (Pre-Beginner) English, Beginner, and Intermediate. English language skill areas include: conversation, vocabulary, pronunciation, speaking, reading and writing. Content areas include: helping children with school, English for work, and citizenship.

Population(s) Served
Immigrants and migrants
Adults

LVGW offers free, private, confidential, and individualized One-to-One tutoring, year round. Matches are made as volunteer tutors are available-there is always a need. This program meets more adults schedules vs limited course schedules and can be a supurb method for acclimation of foreign-born to the US of America. Adult students over the age of 18 are eager to learn to speak, read and write English. Volunteers are trained to become Tutors in a time-proven training program at Literacy Volunteers

Population(s) Served
Immigrants and migrants
Adults

Where we work

Affiliations & memberships

Affiliate of Literacy Volunteers of Massachusetts 1973

Member, ProLiteracy 2022

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of adults who received literacy services

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Ethnic and racial groups, Immigrants and migrants, Low-income people

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of students showing improvement in test scores

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Immigrants and migrants, Low-income people

Related Program

ESOL (English for Speakers of Other Languages) Courses

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

1. Tutored Students: 75% of tutored students with pre and post assessments gained an average of 1.4 SPL growth (n57/76).

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Strategic Plan & Goals FY19-FY21
1. Marketing - increase contacts, develop website, clear communication of mission
2. Board Development - maintain active board, provide development opportunities, board members attend networking opportunities
3. Revenue - reduce dependency on grants, net income of $0, 6-month LUNA, diversify and expand funding sources
4. Space - research space options for classroom/office

• Define and communicate Literacy Volunteers of Greater Worcester as English language skills provider
• Develop Adult Basic Education (ABE) program offering at LVGW in addition to the primary English as Second Language (ESL/ESOL) programming.
• English language proficiency skills for Career Readiness: The Road to Economic Security
• Harnessing Civic Engagement & Career Readiness
• Create multiple sources of learning opportunities for constituents within and outside of classroom
• Develop further ESL/ABE Partner Collaborations
• Revenue Diversity and Expansion
• Growth Management for long-term sustainability
• Human Resource Development

Qualified team of administrative and programming staff in place. Supportive Board of Directors and community collaborations. Tracking student success more fully to capture quantitative and qualitative results.

ABE Tutor Training has been added once a year to compliment ESL Tutor Training. Staff and volunteers receive ongoing training and educational opportunities within organization and externally. Students have shown significant gains in SPL growth performance with standard assessment measurement.

Three female students where empowered at Literacy Volunteers of Greater Worcester (LVGW) in 2017 thru sharing of their oral history as Immigrant Woman of Worcester. This oral history was a collaboration led by WWOHP and contributed to by LVGW in recording and transcription of these stories for public recording.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    SMS text surveys, Electronic surveys (by email, tablet, etc.), Case management notes,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To strengthen relationships with the people we serve,

  • With whom is the organization sharing feedback?

    Our staff, Our board,

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback,

Financials

Literacy Volunteers of Greater Worcester
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Literacy Volunteers of Greater Worcester

Board of directors
as of 03/21/2022
SOURCE: Self-reported by organization
Board chair

Amanda Addeo

Unum

Marc Sanguinetti

Bay State Savings Bank

Amanda Addeo

Unum

Frank Callahan

Worcester Academy

Michael Mills

Business Coaches and Associates

Melissa Depanian

Enernoc

Kelsey Miller

CPA

Mitchell Gaumond

Delta Dental

Laila Mhirig

Cornerstone Bank

Vittoria Buerschaper

Community Harvest Project

Nelson Santos

Fletcher Tilton PC

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes

Organizational demographics

SOURCE: Self-reported; last updated 2/4/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Gender identity
Female

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data