KEREN CHAIM YONAH

Who are the people you serve with your mission?

Widows and Orphans who have lost their breadwinner at a young age.

How is your organization collecting feedback from the people you serve?

Focus groups or interviews (by phone or in person), Case management notes,

How is your organization using feedback from the people you serve?

To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

We increased the frequency of cash grants to alleviate the burden of those we help.

With whom is the organization sharing feedback?

Our staff, Our board,

How has asking for feedback from the people you serve changed your relationship?

Has only helped them more.

Which of the following feedback practices does your organization routinely carry out?

We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

What challenges does the organization face when collecting feedback?

Staff find it hard to prioritize feedback collection and review due to lack of time,