Soldiers' Angels

May No Soldier Go Unloved; May No Soldier Walk Alone; May No Soldier Be Forgotten; Until They All Come Home.™

San Antonio, TX   |  www.soldiersangels.org

Mission

The mission of Soldiers’ Angels is to provide aid, comfort, and resources to the military, veterans, and their families.

Ruling year info

2004

President & CEO

Mrs. Amy Palmer

Main address

2895 NE Loop 410, Suite 107

San Antonio, TX 78218 USA

Show more contact info

EIN

20-0583415

NTEE code info

Military/Veterans' Organizations (W30)

Food Service, Free Food Distribution Programs (K30)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Soldiers' Angels provides assistance to our service members, wounded heroes and veterans of all generations. Our organization is working to address the gaps left that the military and VA cannot fill on their own due to demand, funding limitations and priorities. Soldiers' Angels works in partnership with the service branches, VA and other agencies to determine where those gaps exist and what we can focus on to help bridge those gaps. Our organization provides care packages to deployed,

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Veteran Support

Soldiers' Angels is one of the few nonprofit agencies approved to work within the VA Medical Centers. Soldiers' Angels staff and volunteers are able to coordinate events and activities, organize corporate partner participation, visit patients and approve volunteers to join the VA support program. Soldiers' Angels currently works in over 34 VA Medical Centers and counting. Soldiers' Angels provides blankets, snacks, and hygiene kits to veteran patients, cafeteria vouchers for homeless and low income veterans who cannot afford to eat in the cafeteria, transportation services to and from their VA appointments, box lunches and hygiene kits for homeless veterans and mobile food distributions

Population(s) Served
Veterans

Soldiers' Angels has six teams of Angels who provide support to deployed service members. Every year these six teams send thousands of cards, letters, care packages and other requested items to service members deployed all over the world. Service members complete one registration for deployed support. The application is filtered out to the appropriate teams based on the information provided by the service member. Soldiers' Angels teams include Deployed Adoptions Team, Ladies of Liberty Team, Angel Bakers, Letter Writing Team, Chaplain Support Team, Special Operations Forces Team.

Population(s) Served
Military personnel

Valor-IT helps provide voice-controlled/adaptive laptop computers and other necessary technology to support veterans recovering from hand wounds and other severe injuries. The Valor-IT program runs through our VA Medical Center support programs. Approved devices will be sent to the appropriate VA Medical Center and distributed to the veterans by the VA staff. Items supplied include: Voice-controlled laptops, which are operated by speaking into a microphone or using other adaptive technologies. They allow wounded veterans to maintain connections with the rest of the world during recovery. iPads & Personal GPS - Portable computers like iPads and handheld GPS devices build self-confidence and independence by compensating for short-term memory loss and organizational challenges related to severe TBI and severe PTSD.

Population(s) Served
Veterans

Women of Valor provides support to female caregivers of Post 9-11 wounded, ill and injured service members. Our team of participating Angels, focus on providing self-care and educational support to our female caregivers. While the focus is often times on the wounded, ill and injured member, this team focuses solely on the female caregiver to ensure they are pampered, loved, and receive the necessary supportive materials to help them along this journey. As our female caregivers register for the program, they are vetted to ensure eligibility and then approved for adoption. Each female caregiver will be matched with a Verified Angel on this team. The matched Angel will provide year round support to their assigned caregiver, with an emphasis on major holidays that might be major stressors for caregivers such as Mother's Day, Valentine's Day, Christmas, their anniversary and birthday. Our caregivers are often so busy caring for their wounded loved one that they often don't take care of themselves.

Population(s) Served
Caregivers
Women and girls

Soldiers' Angels supports families of deployed, wounded and veterans through several programs Baby Brigade supports families of deployed service members with virtual baby showers. Women of Valor supports female caregivers of Post 9-11 wounded, ill and injured with resources, an online community, and tele-health counseling services. Adopt-A-Family provides holiday support to approximately 1,000 families in need of holiday support with a gift card for a meal and toys for each child.

Population(s) Served
Military personnel
Veterans

Where we work

Accreditations

Charity Navigator 2016

Better Business Bureau Wise Giving Alliance 2016

Awards

Top Rated Award 2016

Great Nonprofits

GuideStar Platinum 2016

GuideStar

Affiliations & memberships

Americorps 2015

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of people within the organization's service area accessing food aid

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans

Related Program

Veteran Support

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Soldiers' Angels hosts food distributions in Denver, Detroit, Charleston, Orlando, Atlanta & San Antonio to provide food to low income veterans and their families through our hunger relief program.

Number of new programs/program sites

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans

Related Program

Veteran Support

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Soldiers' Angels began concentrating efforts for "boots on the ground" work in and around the VA Medical Centers. Soldiers' Angels now has offices or teams formed in cities around the country.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Military personnel, Veterans

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This metric includes the number of deployed service members, wounded warriors and veterans supporting during the reporting period.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Soldiers' Angels goals for 2019 are to continue to provide support to our deployed service members, families of fallen and female caregivers through our 12 teams. Our goal is to continue to grow and build out those teams to provide the best quality support possible to these families. We plan to grow our support through the VA Medical Centers by supporting 10 new centers in 2019. We hope to increase our volunteer hours logged by 10% and grow clients served by 12%. In addition we hope to grow cash revenue by 10%.

Soldiers' Angels has an outreach plan to reach out to companies to support the teams and add value to the teams. We are reaching out to 2 new companies a month. We have created three new areas of service for the VA Medical Centers to grow the number of veterans we are able to serve. We have taken our training for our volunteers to an online platform and have built a new volunteer database that will allow us to better support our volunteers. The new database includes automation features to ensure volunteers report information more accurately each month. In addition we have put together a volunteer recruitment plan and are doing marketing to reach out target volunteer base.

Soldiers' Angels has an amazing team of volunteers all over the country doing the work of the organization. SA has an amazing database that allows volunteers to access their assigned duties via the system and ensure they are working with minimal administrative oversight. They also log their volunteer hours and report on the work they have done for organizational reporting needs. The organization now has a strong staff and is working quickly to put the necessary structure in place for the organization to grow. The board is growing and functioning better and has the proper structure in place to provide the organization the support it needs.

Soldiers' Angels is on track to achieve the goals. Just finishing first quarter, which is always hard on nonprofit organizations, but on track based on expectations. We are already growing our volunteer base and expanding our VA support.

Financials

Soldiers' Angels
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Soldiers' Angels

Board of directors
as of 10/26/2022
SOURCE: Self-reported by organization
Board chair

Ms. Phyllis Baunach

Retired Attorney

Term: 2022 - 2021

Juli Coen (Secretary)

Northpointe Bank - TX Mortgage Division

Chip Simmonds, CPA, CGMA (Treasurer)

PPDG, Inc.

Phyllis Jo (PJ) Baunach (Vice Chair)

Attorney, Psychologist, and Independent Mary Kay Sales Director

Juan Forero

Kellstrom Defense

Becky Hilton

Vizient

D. Farr Nolen

Valero Energy Corporation

Amy Palmer (President)

Soldiers' Angels

David Roznowski

Kinetic Communications Marketing, LLC

Andrew Shipe

Republic Services

James Tibbetts

Amazon

Rick Moore

Wells Fargo Retired (Chair)

Andrew Shipe

Republic Services

Kyle Brooks

CDK Global

George Murray

Rudolph Technologies

Aurora Perkins

City of San Antonio

James Webb

Farmers of North America

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 10/26/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person with a disability

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

Equity strategies

Last updated: 10/26/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.