Human Services

Operation First Response

  • Culpeper, VA
  • www.operationfirstresponse.org

Mission Statement

Operation First Response, Inc., supports our nation’s Wounded Warriors and their families with personal and financial needs. Services are provided from the onset of injury, throughout their recovery period and along their journey from military life into the civilian world. Financial aid varies as each case is based on individual needs ranging from rent, utilities, vehicle payments, groceries, clothing, and travel expenses.

Main Programs

  1. Wounded Warrior Family Assistance Program
  2. The Last Mission Project PTSD The Battle On and Off the Field
  3. OFR Backpack Program
Service Areas

Self-reported

National

We serve Wounded Warriors/Disabled Veterans and their families with emergency financial aid nationwide.

ruling year

2005

Principal Officer

Self-reported

Mrs. Peggy Baker

Keywords

Self-reported

wounded warriors, soldiers, marines, airmen, sailors, financial aid, helping military families

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Also Known As

OFR

EIN

20-1622436

 Number

3011234230

Physical Address

20037 Dove Hill Rd

Culpeper, VA 22701

Contact

Cause Area (NTEE Code)

Emergency Assistance (Food, Clothing, Cash) (P60)

Travelers' Aid (P61)

Victims' Services (P62)

IRS Filing Requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Programs + Results

How does this organization make a difference?

Overview

Self-reported by organization

We the People, as the recipients of their sacrifices will never be able to repay those Warriors who have been wounded in defense of our country, but we can honor them by striving every day to provide the support these Heroes need to return to duty or transition as a proud Veteran into our communities.

Programs

Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Program 1

Wounded Warrior Family Assistance Program

In addition to the devastation faced when the news of a wounded loved one travels home, are the burdens of financial obligation.
 The practical problems that result when this service member can no longer step back into the workforce washes over these families in waves of desolation.

 Since 2004 the Veterans Administration has received over 400,000 new claims from OIF/OEF Veterans, between these claims and new claims from other conflicts this has created a backlog of over 1 million cases.

A new VA claim has an average wait of six months to one year if undisputed but if the case is disputed it can take up to 4 years for the Veteran to receive benefits rightfully due him/her.

This delay is leading to financial damage for these families resulting in the inability to sustain their household bills and other basic needs.

Severe cases are resulting in homelessness and the deterioration of the family unit.

There is a significant rise in the suicide rate of our returning Veterans, in many cases the Veteran’s inability to care for his/her family, in turn causing financial ruin, is  the final straw.

 

This is not only a problem that affects the Veterans and their families but also ultimately affects the communities the Veterans are returning to.

Without the means of staying financially stable during their VA process they will not be able to become productive members of their communities.

Category

Human Services

Population(s) Served

Military/Veterans

Budget

$400,000.00

Program 2

The Last Mission Project PTSD The Battle On and Off the Field

From OFR's experience the financial devastation can be the last straw for our Veterans suffering with PTSD. It is our hope to alleviate the financial stress for the Veteran allowing them to make clear decisions about treatment without the burden of the cost it will have on the family. By receiving treatment and learning to cope with PTSD in a manageable manner we will return more Veterans to their families and communities as productive members.
 
As the recipients of their Service and Sacrifices we have a responsibility to assure their quality of life.

Operation First Response is the bridge between the Warrior and hope for a promising future, enabling them to concentrate on recovery.

Category

Human Services

Population(s) Served

Military/Veterans

Budget

$250,000.00

Program 3

OFR Backpack Program

When a wounded service person is evacuated from the battlefield more often than not they arrive for treatment with no personal items or suitable clothing. 
Operation First Response Backpacks are filled with a change of clothing, hygiene items, additional comfort items and a handmade cot size quilt.

 

OFR Backpacks are packed and sent by OFR to combat support hospitals (CHS) in Iraq and Afghanistan, and other locations when contacted by military liaisons that are in need of our service. OFR Backpacks are dispersed as needed by liaisons at Combat Support Hospitals in theatre and U.S. base locations.

Category

Human Services

Population(s) Served

Military/Veterans

Budget

$50,000.00

Charting Impact

Self-reported by organization

Five powerful questions that require reflection about what really matters - results.

  1. What is the organization aiming to accomplish?
    From our Strategic Plan for 2015-2018, Operation First Response’s Strategic goals are:

    • Assist Every Case Received to the Full Amount Needed.
    • Develop Partnerships to Expand Services Provided.
    • To Raise Awareness of the Challenges that Returning Soldiers face during their recovery period.
    • Decrease the Suicide Rate of the Military/Veteran population
  2. What are the organization's key strategies for making this happen?
    Within the overarching goals of our 2015-2018 Strategic Plan are our strategic objectives, which are:

    • Objective for Goal 1: To raise funding to ensure that all Disabled Veterans receive the assistance needed to overcome any financial burden as a result of injuries occurred in defense of our country.
    • Objective for Goal 2: OFR seeks to develop partnerships with businesses and other organizations to aid in the expansion of the full scope of services provided.
    • Objective for Goal 3: To increase awareness to the plight of tens of thousands of returning Soldiers who are wounded and whose families are facing significant financial and emotional challenges as their loved ones recover.
    • Objective for Goal 4: Suicide remains one of the biggest challenges for our Military/Veterans and OFR works to relieve the factors that drive them to suicide.
  3. What are the organization's capabilities for doing this?
    • Substantial nationwide support through our loyal donors.
    • A collaborative team of 3 staff members and approximately 750 volunteers nationwide.
    • Exceptional leadership and management.
    • Strong and involved board governance and oversight.
    • Volunteers that are strategically placed across the nation devoting their time to mentoring Veterans in need, raising awareness and searching for fundraising opportunities.
    • 24/7 access for wounded, injured, critically ill Active Duty Service Members and Disabled Veterans and their families to request emergency financial assistance virtually at www.operationfirstrseponse.org.
  4. How will they know if they are making progress?
    4.1. A variety of valuable and efficient means will be utilized in order to evaluate the effectiveness of the specified goals and objectives. Effectiveness will be measured based on the significance of the service to family members and Veterans, level of effort from the OFR staff and perceived from referring case managers.
    Specific techniques will include the following:
    • Number of Veterans and families served will be recorded.
    • Responses derived from feedback forms that are filled out by Veterans and families will be documented in a database.
    • Scope of services provided will be compared to number of Veterans and families served
    • Responses derived from feedback forms that are filled out by case workers, social workers and chains of commands will be documented in a database.

    4.2. Each case that comes to OFR is sent from VA caseworkers and chains of command across the nation. Each Veteran is required to fill out an OFR application and send in supporting documents before any action is taken in assisting the Veteran. The required documents are DD-214 (if retired) (Must have an Honorable Discharge), VA Rating Document (if retired) or current LES (if still in active duty). Once we receive all necessary paperwork the case is reviewed by the Executive Director. OFR is capped at $500.00 in amount of services provided at this time. If the Veteran is requesting more than our cap, then we either partner with another or multiple organizations to take care of the full request or we give the Veteran resources to organizations that have larger grants available. There is also no duration period for the Military Family Assistance Program, because of the severity of injury, some will need assistance from time to time for many years to come. Our aim is to be a constant aid and positive force in the future of America’s Disabled Veterans.

    4.3. OFR’s staff members examine each request for assistance for critical event indicators such as:

    • Looming Evictions
    • Vehicle Repossessions
    • Utility Shut-offs

    4.4. OFR provides assistance and coordinates with landlords/service companies to ensure that basic needs fulfillment (e.g. shelter, transportation, heat, cooling, water) remains in force for these families as we work their cases.
  5. What have and haven't they accomplished so far?
    Accomplished in 2014:
    In 2014, we were able to financially serve 1,911 families, this was an increase of 717 families from 2013.

    Not Accomplished in 2014:
    What we have not been able to accomplish is to serve every case that has submitted to us, for example: we received 5,096 applications in 2014 but were only able to financially assist 1,911.
Service Areas

Self-reported

National

We serve Wounded Warriors/Disabled Veterans and their families with emergency financial aid nationwide.

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Financials

Financial information is an important part of gauging the short- and long-term health of the organization.

OPERATION FIRST RESPONSE INC
Fiscal year: Jan 01-Dec 31
Yes, financials were audited by an independent accountant.

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  • Board Chair and Board Members
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Operations

The people, governance practices, and partners that make the organization tick.

Operation First Response

Leadership

NEED MORE INFO ON THIS NONPROFIT?

Free: Gain immediate access to the following:
  • Address, phone, website and contact information
  • Forms 990 for 2015, 2015 and 2014
  • Board Chair and Board Members
  • Access to the GuideStar Community
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Principal Officer

Mrs. Peggy Baker

BIO

10 years of experience operating Operation First Response.

Governance

BOARD CHAIR

Marilyn Green

No Affiliation

Term: Sept 2012 - Dec 2013

BOARD LEADERSHIP PRACTICES

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section, which enables organizations and donors to transparently share information about essential board leadership practices. Self-reported by organization

Yes

BOARD ORIENTATION & EDUCATION

Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations?

Yes

CEO OVERSIGHT

Has the board conducted a formal, written assessment of the chief executive within the past year?

Yes

ETHICS & TRANSPARENCY

Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year?

Yes

BOARD COMPOSITION

Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership?

Yes

BOARD PERFORMANCE

Has the board conducted a formal, written self-assessment of its performance within the past three years?


ORGANIZATIONAL DEMOGRAPHICS

In order to support nonprofits and gain valuable insight for the sector, GuideStar worked with D5—a five-year initiative to advance diversity, equity, and inclusion in philanthropy—in creating a questionnaire. This section is a voluntary questionnaire that empowers organizations to share information on the demographics of who works in and leads organizations. To protect the identity of individuals, we do not display sexual orientation or disability information for organizations with fewer than 15 staff. Any values displayed in this section are percentages of the total number of individuals in each category (e.g. 20% of all Board members for X organization are female).

Gender
Race & Ethnicity
Sexual Orientation

We do not display sexual orientation information for organizations with fewer than 15 staff.

Disability

We do not display disability information for organizations with fewer than 15 staff.

Diversity Strategies
Yes
We track retention of staff, board, and volunteers across demographic categories
Yes
We track income levels of staff, senior staff, and board across demographic categories
Yes
We track the age of staff, senior staff, and board
Yes
We track the diversity of vendors (e.g., consultants, professional service firms)
Yes
We have a diversity committee in place
Yes
We have a diversity manager in place
Yes
We have a diversity plan
Diversity notes from the nonprofit
These are areas that we have not tracked in the past but will look into adapting this into our daily screening process.