CHILD GUIDANCE RESOURCE CENTERS INC

aka CGRC   |   Havertown, PA   |  www.cgrc.org

Mission

Child Guidance Resource Centers' mission is to inspire hope, to empower and to contribute to the well-being of children, families, and adults throughout the five county Philadelphia region by delivering evidence-informed behavioral health services and community-wide wellness programs.

Ruling year info

1960

President/Chief Executive Officer

Colleen McNichol MBA

Main address

2000 Old West Chester Pike

Havertown, PA 19083 USA

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EIN

23-1490061

NTEE code info

Mental Health Treatment (F30)

Educational Services and Schools - Other (B90)

Community Mental Health Center (F32)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Family First

32 week program that provides the most intensive therapy available to children and families without removal from the home.

Population(s) Served
Children and youth

Where we work

Affiliations & memberships

Joint Commission accreditation 2019

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our goal is to provide high quality, community-based therapeutic, supportive and preventive behavioral healthcare services for children, adolescents, and families with mental health, developmental disability, and residential needs. We work with clients from all walks of life, and all income levels. From outpatient services to different in-home services and a school, and school based services in other schools, we are trying to ensure that every child has the tools and supports they need to grow into healthy, happy, fulfilled adults. We want to meet families where they are, work with their strengths and give children and their family members the tools they need to be successful.

We have 24 different therapeutic programs, each designed and tested to meet the needs of different challenges. We are available to families in many ways: they can walk in unannounced and get help,. they can call for an appointment, we reach out to schools, behavioral health hospitals, social workers, children and youth and probation officials, to help them know how to children the help that they need. We work in the community to raise awareness and reduce stigma around autism and mental health through health fairs, our Empower the Children 5k, and our Autism Fall Fest, a one of a kind sensory-focused traditional fall fair that offers carefully cultivated activities for children and adults on the spectrum including horse therapy, sensory rooms, nature exploration. We are constantly presenting at community activities and forums about mental health in general and our services in particular.

We have 24 programs, 500 employees in four counties, and a commitment to training, a sophisticated electronic medical record that keeps patient data private and allows clinical collaboration so clients can participate in multiple programs to speed their recovery.

9,600 clients served in the last year, 24 programs offered, staffed, and filled.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    CGRC provides high quality behavioral health assessment and treatment services to over 9,600 children, adolescents and families each year across southeastern Pennsylvania.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

  • What challenges does the organization face when collecting feedback?

Financials

CHILD GUIDANCE RESOURCE CENTERS INC
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

CHILD GUIDANCE RESOURCE CENTERS INC

Board of directors
as of 03/15/2022
SOURCE: Self-reported by organization
Board chair

Gregory Scott

Christine Reuther

Jack Lippart

Kevin Dolan

Maripeg Bruder

James Wiley

Eric Traugott

Jonathan Blome

Richard McKnight

Todd Kleinman

Brett Burman

Samuel Giacomucci

Kimberly Bohm

Lesley Wendell

Willametta Simmons

Barbara Guido

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 2/8/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

Equity strategies

Last updated: 01/31/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.