Puyallup Food Bank

Who are the people you serve with your mission?

We serve those who are unemployed or under-employed, especially children, seniors on fixed incomes, and families who have experienced financial crisis.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Case management notes,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

We have developed a more robust understanding of dignity through the survey responses, and we use this understanding to reinforce the dignity-reflecting activities of our client-facing staff and volunteers.

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board, Our funders, Our community partners,

How has asking for feedback from the people you serve changed your relationship?

We continue to mine for solutions that help our neighbors reconcile relationships through the resources they need.

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

What challenges does the organization face when collecting feedback?

It is difficult to track down clients when there is a long lag-time between their last service/surve,