TRAUMA SUPPORT SERVICES
Educate. Advocate. Heal
Programs and results
What we aim to solve
Individual trauma results from an event, series of events, or set of circumstances experienced by an individual as physically or emotionally harmful, or life-threatening with lasting adverse effects on the individual’s functioning and mental, physical, social, emotional, or spiritual well-being. In the United States, 61% of men and 51% of women report exposure to at least one lifetime traumatic event, and 90 percent of clients in public behavioral health care settings have experienced trauma. Adverse Childhood Experiences (ACEs) are traumatic events that have occurred from birth to age 17. Across 25 states about 61% of all adults surveyed have experienced at least one ACE. ACEs include experiencing violence or abuse, witnessing violence, substance use, instability in the home and having a family member attempt or die by suicide. Experiencing ACEs has been linked to chronic illnesses, mental illness and substance use (CDC.gov, 12/31/2019).
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Trauma Therapy
TSSNT serves trauma survivors and those who witness traumatic events such as homicide, suicide, vehicular crashes, sexual and physical assault, child abuse, elder abuse, and robbery. Therapy services provided by TSSNT are free for those without insurance or the ability to pay.
Trauma Care Institute (training)
TSSNT's Trauma Care Institute program focuses on providing high quality trauma training to professional therapists throughout Texas. Our goal is to equip statewide communities with effective trauma therapy services through education.
Where we work
External reviews

Our results
How does this organization measure their results? It's a hard question but an important one.
Number of therapy hours provided to clients
This metric is no longer tracked.Totals By Year
Related Program
Trauma Therapy
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Context Notes
Trauma Support Services provides therapy by licensed counselors to victims of crime without insurance.
Number of professionals trained in trauma-informed care and practices.
This metric is no longer tracked.Totals By Year
Related Program
Trauma Care Institute (training)
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Context Notes
Professionals trained are predominantly licensed therapists, but there are also victim advocates, law enforcement and legal professionals trained as well. 98% of participants say they would recommend.
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
TSSNT's mission is to provide personalized, compassionate care for those affected by trauma. We believe in quality trauma care, comprehensive trauma education, accessibility of trauma services, and community collaborations. TSSNT's strategic goals, based on its 2016 Strategic Plan, include:
1) Explore and obtain additional funding from diverse sources
2) Develop an expanded organizational structure
3) Continue to recruit qualified personnel
4) Obtain needed facility expansion
5) Maintain minimal risks
What are the organization's key strategies for making this happen?
TSSNT strives to create a better community through quality evidenced based therapy services across the life span, case management, advocacy, and trauma education. TSSNT utilizes the services of licensed therapists willing to provide therapy on a pro bono or contract basis. This strategy allows TSSNT to extend its reach across North Central Texas. Through TSSNT’s partnerships with therapists, clients are able to receive services free of charge close to their own homes, work, or schools for as long as it takes. In return, each therapist has access to free, state-of-the art trauma training and case consultation provided each month by TSSNT’s Trauma Care Institute.
What are the organization's capabilities for doing this?
TSSNT provides specialized trauma trainings to mental health professionals, service providers, and community members in North Central Texas. TSSNT established the Trauma Care Institute (TCI) in 2016 to expand awareness about trauma and equip statewide communities with effective services through education. TCI collaborates with agencies, organizations, and schools in Texas to provide state-of-the art, evidence-based trauma education. Therapists and service providers who choose this specialized work must possess skill sets that extend beyond basic mental health education. It is well-established that survivors of crime and other traumatic events, particularly those suffering from complex trauma (repetitive, prolonged trauma involving sustained abuse), require specialized trauma services.
Through therapy, case management, advocacy, trauma education, and community relationships, TSSNT helps meet the needs of its clients.
What have they accomplished so far and what's next?
Therapy cannot wait, clients who experience trauma also experience biological changes such as changes in the limbic system functioning, affects to brain development and an increase in a person’s vulnerability to encountering violence, chronic illness, mental illness, substance use and impairment in functioning as an adult (CDC, 2012). Trauma informed care includes an understanding of trauma and the common responses and stress reactions that trauma causes. When trauma is addressed in therapy a reduction of these symptoms and changes in the limbic system and brain can occur to help clients improve functioning and live fulfilling lives.
Ultimately, providing time-sensitive therapy to families and individuals who have experienced trauma such as a house fire, deadly car accident, death of a loved one, natural disaster, loss of physical mobility, domestic violence and PTSD from military-related incidents, will make our community mentally healthier. By providing access to life-changing counseling, for most free of charge to the clients, for as long as it takes for them to heal is an invaluable benefit to the community as a whole.
Our vision is to have a world where no one suffers alone—we are here to guide people on their journey to healing. Today, free trauma therapy is provided to nearly 1,000 clients in 16 counties in North Texas annually by licensed therapists, who use a multi-faceted approach to provide easy access to therapy to meet their clients’ therapeutic needs. TSSNT’s therapists address the needs of diverse populations by offering mental health services in the communities in which our clients live, work, and attend school. The TSSNT therapy program is like no other in North Texas and is the foundation for everything we do. We unabashedly advocate for the mental health of individuals and families in our community, who have experienced life-changing trauma, by providing free therapy for as long as it takes to heal. Typically, TSSNT has a wait list of 119 individuals and/or families (approximately 17% of which are children) waiting to receive trauma therapy
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded
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What challenges does the organization face when collecting feedback?
The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
TRAUMA SUPPORT SERVICES
Board of directorsas of 07/17/2023
Greg Contreras
Community Volunteer, Retired Government Official, and Current City Council
Term: 2022 -
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? No -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 08/05/2022GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.