Yankee Air Force, Inc.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Community meetings/Town halls, Suggestion box/email,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To strengthen relationships with the people we serve,

What significant change resulted from feedback?

In recent years we looked towards a focus group to have a better understanding of how the public perceived our capital campaign and how our messaging was working overall. What we found were several issues that led to major changes in how we updated the public on progress within the campaign as well as what the overall messaging was. In turn, the focus group helped us to change to a more successful path.

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board, Our funders, Our community partners,

Which of the following feedback practices does your organization routinely carry out?

What challenges does the organization face when collecting feedback?

We don't have any major challenges to collecting feedback,