Bayview Foundation, Inc.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees, Suggestion box/email,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To plan a redevelopment of the community center and housing.,

What significant change resulted from feedback?

Bayview Foundation used a design justice process to inform plans for redeveloping its community center and 102 units of housing. The two-fold purpose of this approach was to design buildings that are grounded in and reflect the voices and values of the people who use them the most, Bayview residents; and to design buildings that relate to and connect with the surrounding neighborhood, including residential homes, businesses, and nature. The process included resident meetings, individual resident interviews, and design charettes, and one final presentation meeting. These combined activities engaged nearly 400 participants between May 1 of 2018 and March of 2019. Each of the activities had a specific role in shaping the redevelopment.

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board, Our funders, Our community partners, architects and developers,

Which of the following feedback practices does your organization routinely carry out?

What challenges does the organization face when collecting feedback?

Extra planning and interpreters are often needed, as twelve different languages are spoken.,