Community Emergency Assistance Programs, Inc.

Who are the people you serve with your mission?

CEAP is a boundaryless food shelf, meaning we do not impose zip code or other geographic restrictions on visitors to our Food Market. We also do not impose income limits and we welcome neighbors of all ages and backgrounds.

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups

What significant change resulted from feedback?

In response to the feedback received from Staff, Volunteer, and Community Member feedback surveys conducted in early 2022, CEAP has formed a committee to review the findings that include staff members, volunteers, and program participants. The committee is currently determining actionable steps that CEAP can take to sustain positive experiences, and address opportunities for improvement.

Which of the following feedback practices does your organization routinely carry out?

We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive

What challenges does the organization face when collecting feedback?

It is difficult to get the people we serve to respond to requests for feedback