Human Services

Our Little Haven

Caring for Children & Families. Mind. Body. Soul.

aka OLH

Saint Louis, MO

Mission

Our Little Haven is relentlessly committed to providing early intervention services for children and families. Our community of professional caregivers creates a safe, secure and healing environment for those impacted by abuse, neglect and mental or behavioral health needs. We make the hurting stop, the healing begin and the love last, one family at a time.

Ruling Year

1991

Executive Director

Mr. Scott Hummel

Director of Finance and Operations

Mr. Mike Bahlinger

Main Address

PO Box 23010

Saint Louis, MO 63156 USA

Keywords

Early intervention, continuity of care, pediatric mental health, abuse, neglect, child abuse, case management, childhood assessments, pre-school, therapuetic

EIN

43-1567500

 Number

6144362420

Cause Area (NTEE Code)

Children's and Youth Services (P30)

Educational Services and Schools - Other (B90)

IRS Filing Requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2017, 2017 and 2016.
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Social Media

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Programs + Results

What we aim to solve New!

Our Little Haven is addressing early childhood abuse, neglect, behavioral and mental health concerns by offering services through a suite of programs designed to make an impact on the child, the family, and the community.

Our programs

What are the organization's current programs, how do they measure success, and who do the programs serve?

SOURCE: Self-reported by organization

Foster Care Case Management at the Taylor Family Care Center

Our Little Academy Therapeutic Preschool

Keystone Mental Health Services

Medical Case Management

Where we workNew!

Our Results

How does this organization measure their results? It's a hard question but an important one. These quantitative program results are self-reported by the organization, illustrating their committment to transparency, learning, and interest in helping the whole sector learn and grow.

SOURCE: Self-reported by organization

Percentage of Keystone Clients with Symptom Reduction

TOTALS BY YEAR
Population(s) served

Families,

At-risk youth,

People with psychosocial disabilities

Related program

Keystone Mental Health Services

Context notes

This is a measure reflecting the reduction of mental and behavioral health symptoms as measured by mental health professionals using diagnostic tools. The goal is 72% of the clients are successful.

Percentage of Keystone Clients with Increase in Functioning

TOTALS BY YEAR
Population(s) served

Families,

At-risk youth,

People with psychosocial disabilities

Related program

Keystone Mental Health Services

Context notes

This is a measure reflecting the success of routine functions/activities as measured by mental health professionals using diagnostic tools. The goal is 80% of the clients are successful.

Percentage of Our Little Academy Clients with Symptom Reduction

TOTALS BY YEAR
Population(s) served

Infants to preschool (under age 5),

Families,

People with psychosocial disabilities

Related program

Our Little Academy Therapeutic Preschool

Context notes

This is a measure reflecting the reduction of mental and behavioral health symptoms as measured by mental health professionals using diagnostic tools. The goal is 72% of the clients are successful.

Percentage of Our Little Academy Clients with Increase in Functioning

TOTALS BY YEAR
Population(s) served

Infants to preschool (under age 5),

Families,

People with psychosocial disabilities

Related program

Our Little Academy Therapeutic Preschool

Context notes

This is a measure reflecting the success of routine functions/activities as measured by mental health professionals using diagnostic tools. The goal is 80% of the clients are successful.

Number of Clients in Medical Case Management Program

TOTALS BY YEAR
Population(s) served

Children and youth (0-19 years)

Related program

Medical Case Management

Context notes

This is a measure reflecting the number of children case managed by licensed, credentialed, registered nurse as part of a holistic approach to healing.

Permanency Rate at Taylor Family Care Center

TOTALS BY YEAR
Population(s) served

Children and youth (0-19 years),

Families

Related program

Foster Care Case Management at the Taylor Family Care Center

Context notes

"Permanency Rate" - percentage of children who have been placed in permanent homes (extended family, adoptive family) or reunited with birth family; and, have not returned to state custody. Goal = 15%

Charting Impact

Five powerful questions that require reflection about what really matters - results.

SOURCE: Self-reported by organization

What is the organization aiming to accomplish?

What are the organization's key strategies for making this happen?

What are the organization's capabilities for doing this?

How will they know if they are making progress?

What have and haven't they accomplished so far?

The Goals of Our Little Haven beginning in July 2016 through July 2019 are to: 1. Effectively serve at-risk children per year through an early intervention process measured by assessment tools. 2. Produce a 95% "Permanency Rate" through the Taylor Family Care Center Foster measured by assessment tools, & outcome results. 3. Produce a "Zero Re-Admission" through the Taylor Family Care Center Foster measured by assessment tools, & outcome results. 4. Produce an 85% "Reduction of Symptoms" of clients through the Keystone Program measured by assessment tools, & third-party audits. 5. Produce 95% "Client Satisfaction" through the Keystone Program measured by client survey, parent observation and outcome results. 6. Produce 90% "Success After Academy" through Our Little Academy measured by a long-term study of educational placements, and parent interaction. 7. Produce 85% "Reduction of Symptoms" of clients through Our Little Academy measured by assessment tools, and third-party case audits.

There are numerous strategies to help the organization "do better." These strategies were a result of a team approach to identifying what needs to be in place to assure success. Each Program submitted strategies to Organization Action Team for analyzing and implementing. OAT suggested 10 strategies that each Program Team uses in their effort towards being "better" at what we do. 1. PQI meetings quarterly. 2. ARC “Availability, Responsiveness and Continuity" meetings monthly. 3. Design "Action" to respond to Program Reports. 4. Design Communication Plan to keep employees updated. 5. Design Consumer Panel to add customer voice to the process. 6. Engage Volunteer Leadership with accountability measures using goals and objectives of programs for better service. 7. Maintain COA accreditation. 8. Design Orientation/Training Committee to resolve ongoing needs. 9. Develop “5 Questions" to be used to define success. 10. Combine Strategic Plan process with PQI and OAT process.

Our Little Haven has an abundance of resources to support the effort towards meeting these goals. After a year of identifying and stating the strategy and goals, many resources have been made available to ensure continuous outcome measurement resulting in: The budget includes funds for the Performance and Quality Improvement and ARC processes (key tools to a strategic approach to successful goal setting and accomplishments); COA accreditation process; Washington University and University of Tennessee Client Satisfaction process; standing PQI Trustee Committee; staff engagement with PQI and ARC meetings; routine/monthly measurement of success; peer-review; and, an Organization Action Team established representing each program. The implementation of the plan is the responsibility of the Organization Action Team and the members of the Team are accountable.

In determining how to quantify the qualitative aspects of the work done, the organization entered into a consultation with the ARC developers from Washington University and the University of Tennessee. This consult provided an opportunity for Our Little Haven to adapt to measuring non-traditional indicators of success while assessing “How are we, as an organization, doing?" This learning process allowed OLH to create an Organization Action Team to help facilitate measuring success (or lack of success.) The OAT developed a general list of question that each employee could ask of themselves and each other: Are we doing what we say we're doing? Are clients better after their OLH experience? Are we improving program outcomes? Are we growing in our individual professionalism? Who is collecting data? What data are we collecting? How are we using it?

Through the ARC and PQI Process, Program Teams meet every month to measure results of work, discuss and resolve hurdles, agree on tools to use to measure and agree as to what is being measured and why. Once a month, the Program PQI Teams' Managers meet as an Admin PQI Team to discuss success, hurdles, measurements, and results. In answering the "5 Questions," the monthly indicators are a clear assessment as to what has been seen as successful (clients being successful) and not (clients not being successful.) Through this process, the organization has established an Organization Action Team (OAT) which is in place to listen to the direct care workers (through a representative body) as they describe, to the decision makers, what works, what doesn't work, what organizational hurdles impede the healing process and what suggestions they may have to help them do a better job and reach better performance goals.

External Reviews

Awards & Accreditations

Council on Accreditation (COA)

Better Business Bureau Wise Giving Alliance

Affiliations & Memberships

Council of Accreditation of Child and Family Services, Inc.

National Mental Health Association

Photos

Financials

Our Little Haven

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  • Address, phone, website and contact information
  • Forms 990 for 2017, 2017 and 2016
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Operations

The people, governance practices, and partners that make the organization tick.

Need more info?

FREE: Gain immediate access to the following:

  • Address, phone, website and contact information
  • Forms 990 for 2017, 2017 and 2016
A Pro report is also available for this organization for $125.
Click here to see what's included.

Board Leadership Practices

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section, which enables organizations and donors to transparently share information about essential board leadership practices.

SOURCE: Self-reported by organization

BOARD ORIENTATION & EDUCATION

Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations?

Yes

CEO OVERSIGHT

Has the board conducted a formal, written assessment of the chief executive within the past year?

Yes

ETHICS & TRANSPARENCY

Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year?

Yes

BOARD COMPOSITION

Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership?

Yes

BOARD PERFORMANCE

Has the board conducted a formal, written self-assessment of its performance within the past three years?

Yes

Organizational Demographics

In order to support nonprofits and gain valuable insight for the sector, GuideStar worked with D5—a five-year initiative to advance diversity, equity, and inclusion in philanthropy—in creating a questionnaire. This section is a voluntary questionnaire that empowers organizations to share information on the demographics of who works in and leads organizations. To protect the identity of individuals, we do not display sexual orientation or disability information for organizations with fewer than 15 staff. Any values displayed in this section are percentages of the total number of individuals in each category (e.g. 20% of all Board members for X organization are female).

SOURCE: Self-reported by organization

Gender

Race & Ethnicity

Sexual Orientation

This organization reports that it does not collect this information.

Disability

This organization reports that it does not collect this information.

Diversity Strategies

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We track retention of staff, board, and volunteers across demographic categories
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We track income levels of staff, senior staff, and board across demographic categories
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We track the age of staff, senior staff, and board
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We track the diversity of vendors (e.g., consultants, professional service firms)
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We have a diversity committee in place
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We have a diversity manager in place
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We have a diversity plan
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We use other methods to support diversity
Diversity notes from the nonprofit
The Leadership Staff and Board of Trustees participate in "D & I" conversations and presentations through a program designed by the Chancellor's Office of Washington University.