Our Little Haven

The Goals of Our Little Haven beginning in July 2021 through July 2025 are to:
1. Effectively serve at-risk children per year through an early intervention process measured by assessment tools.
2. Produce a 95% "Permanency Rate" through the Taylor Family Care Center Foster measured by assessment tools, & outcome results.
3. Produce a "Zero Re-Admission" through the Taylor Family Care Center Foster measured by assessment tools, & outcome results.
4. Produce an 85% "Reduction of Symptoms" of clients through the Keystone Program measured by assessment tools, & third-party audits.
5. Produce 95% "Client Satisfaction" through the Keystone Program measured by client survey, parent observation and outcome results.
6. Produce 90% "Success After Academy" through Our Little Academy measured by a long-term study of educational placements, and parent interaction.
7. Produce 85% "Reduction of Symptoms" of clients through Our Little Academy measured by assessment tools, and third-party case audits.

There are numerous strategies to help the organization "do better." These strategies were a result of a team approach to identifying what needs to be in place to assure success. Each Program submits strategies to Strategic Leadership Team (SLT) for analysis and implementation. SLT suggested 10 strategies that each Program Team uses in their efforts toward being "better" at what we do.
1. Performance Quality Improvement meetings monthly.
2. ARC “Availability, Responsiveness and Continuity" meetings monthly.
3. Initiated a DE&I education/training process for all staff and leadership.
4. Design "Action" to respond to Program Reports.
5. Design a Communication Plan to keep employees updated and informed.
6. Design Consumer Panel to add customer voice to the process.
7. Engage Volunteer Leadership with accountability measures using goals and objectives of programs for better service.
8. Maintain COA accreditation.
9. Design Orientation/Training Committee to resolve ongoing needs.
10. Develop “5 Questions" to be used to define success.
11. Combine the Strategic Plan process with the Performance and Quality Improvement (PQI) process.

Our Little Haven has an abundance of resources to support the effort toward meeting these goals. After a year of identifying and stating the strategy and goals, many resources have been made available to ensure continuous outcome measurement resulting in:
A budget that includes funds for the DE&I process; Performance and Quality Improvement (PQI) and ARC (Accessibility, Responsiveness, and Continuity) processes (key tools to a strategic approach to successful goal setting and accomplishments); COA accreditation process; Washington University and University of Tennessee Client Satisfaction process; standing PQI Trustee Committee; staff engagement with PQI and ARC meetings; routine/monthly measurement of success; peer-review; and, an Organization Action Team established representing each program. The implementation of the plan is the responsibility of the Strategic Leadership Team and the members of the Team are accountable to each other and the Management Staff.

Through the ARC and PQI Process, Program Teams meet monthly to measure the results of work, discuss and resolve hurdles, agree on tools to use to measure, and agree as to what is being measured and why. Once a month, the Program PQI Teams' Managers meet as an Admin PQI Team to discuss success, hurdles, measurements, and results.
In answering the "5 Questions," the monthly indicators are a clear assessment as to what has been seen as successful (clients being successful) and not (clients not being successful.)
Through this process, the organization has established an Organization Action Team (OAT) which is in place to listen to the direct care workers (through a representative body) as they describe, to the decision-makers, what works, what doesn't work, what organizational hurdles impede the healing process and what suggestions they may have to help them do a better job and reach better performance goals.