YWCA Delaware, Inc.

eliminating racism empowering women

aka YWCA Delaware   |   Wilmington, DE   |  www.ywcade.org


YWCA Delaware is a leading direct service and advocacy organization with the mission of eliminating racism and empowering women. We are a multi-service agency delivering successful emergency and transitional housing programs for families experiencing homelessness, as well as financial education, employment and entrepreneurship training, youth development, civic engagement workshops, and sexual assault and domestic violence response services. YWCA Delaware’s Care Team approach connects consumers to a cross-program continuum of support. We have built a reputation for strategic adaptability in response to changing community needs, managing expenses prudently, and helping our clients to stabilize and achieve upward mobility.

Notes from the nonprofit

Every day we get up and do the work of our mission, Eliminating Racism and Empowering Women. For 125 years we have been providing real services, to real women, in real time. Recent events are now drawing attention to our mission and our effective programs. Your support will help us make real progress for society and especially the people we serve.

Ruling year info


Chief Executive Officer

Ms. Stephanie L. Staats MPA

Main address

100 West 10th St. Suite 515

Wilmington, DE 19801 USA

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NTEE code info

Homeless Services/Centers (P85)

Financial Counseling, Money Management (P51)

Civil Rights, Social Action, and Advocacy N.E.C. (R99)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

YWCA Programs

YWCA Delaware serves women, men and children of all ages, races, religions and socio-economic backgrounds. In 2019, more than 5,800 individuals participated in our statewide programs, such as emergency and transitional housing for homeless or near-homeless families, economic empowerment programs, youth education programs, racial and social justice programs and rape crisis counseling.

Population(s) Served

Where we work

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

YWCA Delaware's programs target the economic and social disparities women, men and children face in Delaware through a large umbrella of community services, including: transitional housing, first-time homebuyer and foreclosure prevention counseling, financial coaching, small business development, youth education services, sexual assault crisis services and racial justice programs. While there are organizations in Delaware that provide similar services, none provide all of these programs in aggregate. Another unique aspect of our organization is that we offer our services as a continuum; regardless of entry point, we are able to direct a client within our agency to address the full scope of her/his need and to build a customized action plan to resolve her/his obstacles. Our strategic plan outlines how we plan to keep our organization and services sustainable and strong. Our goals include:

Goal 1. Offer sustainable, mission aligned programs and services that effectively empower women and eliminate racism.
Goal 2. Design and implement governance and management structures needed to advance the mission and vision.
Goal 3. Achieve a balanced budget through continued stewardship of expenses and building a diversified and growing revenue base that will sustain the YWCA Delaware mission, vision and strategic plan priorities long-term.

We re-evaluate our programs regularly to ensure we are filling gaps in service delivery based on community need, and are not duplicative. We are highly focused on achieving a balanced budget by the end of 2018. We are willing to make difficult decisions to ensure financial sustainability. This includes closing our Single Women's Residence, selling the property and focusing our resources on programs that help clients achieve specific action plans for long-term self-sufficiency. To that end, we direct our limited resources to initiatives that represent the next step for our clients, meeting their emerging needs.

Goal One: Sustainable, Mission Aligned Programs.
• Increase awareness of existing programs, particularly racial justice;
• Increase board & staff engagement with racial justice activities;
• Integrate work with housing, economic empowerment and racial justice;
• Maximize impact of our mission through greater community engagement; and
• Ongoing – evaluate portfolio of programs based on resources, mission fit and changing community needs.

Goal Two: Building stronger management and governance structures.
• Strengthen relationship between board and staff;
• Implement stronger board governance structure;
• Promote open and transparent dialogue/communication; and
• Engage in succession planning for key positions.

Goal Three: Achieving a Balanced Budget.
• Evaluate programs based on mission and also based on available resources;
• Incorporate new fund development strategies;
• Develop more robust and diverse donor base;
• Maximize our ability to set and meet financial goals; and
• Ongoing – transparent, honest dialogue about financial status of YWCA.

Since 1895, YWCA has implemented smart business strategies that enabled our growth into a statewide organization. Our strategic plan outlines our goals in housing, economic and youth empowerment programs, racial justice, human resources, marketing and communications, development and financial management. Our diverse board of directors, progressive CEO, and philosophy to train and retain employees provides the organizational capacity that makes us strong. We rely on the compassion and knowledge of our volunteers and former clients, who serve on advisory councils for all of our programs and participated in our strategic planning process to ensure we continue meeting community need. Our core services include:

• Housing And Crisis Alleviation;
• Domestic Violence Prevention and Services;
• Economic Empowerment;
• Racial Justice Programming;
• Youth Programming.
• Sexual Assault Response Center

Throughout all of our programs, YWCA Delaware provides an environment where all women and their families - regardless of age, race or class - become empowered politically, financially and socially. Across the board, we meet local priorities of helping low-income and minority women and families achieve economic advancement and self-sufficiency.

For 125 years YWCA Delaware has delivered the precise services needed to real women, facing real issues, in real time. It is our ability to anticipate needs, plan ahead for the future and adapt quickly to changing conditions that successfully advance equality of opportunity for women and their families to ensure their best chance at reaching their full potential.
In 2019 the strengthening of our Care Team model streamlined access to trauma informed services. Women and their children living at our emergency and transitional shelter, Home-Life Management Center, had direct access to Economic Empowerment Programs that helped them increase household income, Youth Programs that strengthened their children’s self-esteem and resolve to finish high school, and for many, counseling and support services to overcome the violence and abuse that caused them to become homeless.
YWCA’s Sexual Assault Response Center (SARC) nurtured external partnerships with healthcare, police, and legal service providers to simplify the maze of systems that women must navigate while recovering from violence. A reliable source of earned income is a critical factor for independent decision making and YW’s Women Achieving New Directions (WAND) innovative partnerships with employers like LYFT and Delaware Department of Transportation (DELDOT) resulted in living wage jobs. Our national partnership with McDonalds 360 supported entrepreneurship to supplement household income.
The impact of our Racial and Social Justice Program deepened through volume and intensity of Dialog to Action: Conversations About Racism groups held statewide, Action Forums to harness talent and energy to advance access and upward mobility for marginalized groups and our advocacy initiatives for policies and practices that improve economic security, health, safety and social equity.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Case management notes,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • With whom is the organization sharing feedback?

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?


YWCA Delaware, Inc.

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The people, governance practices, and partners that make the organization tick.


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Connect with nonprofit leaders


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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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YWCA Delaware, Inc.

Board of directors
as of 09/07/2020
SOURCE: Self-reported by organization
Board chair

Mrs. Paula Jenkins-Massie

M&T Bank

Term: 2020 - 2023

Laura Adarve

Latin American Community Center

Kristen Bender

Self Employed

Pam Finkelman

Retired/Marketing Communications

Ann Bookout

Dentsu Aegis Network

Tamara Brown


Jesal Chopra

Chemours Company

Nancy Crake

JPMorgan Chase

Colette Daney

MiniFibers, Inc.

Patricia Grant


Michele Hart-Henry

Marketing & Strategy Consultant

Diane Kifer

PNC Bank

Judith Pappenhagen

Christiana Care Health System

Karen Smith

TD Bank

Kim Snedaker


Nikkia Squires

Christiana Care Health System

A. Leslie Stanford

Retired, DuPont

Michele Turulski


Karen (Renna) Van Oot


Eva Verplanck

Retired, DuPont

Carolann Wicks

CDW Consulting

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable

Organizational demographics

SOURCE: Self-reported; last updated 07/29/2020

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.


No data

Race & ethnicity

Gender identity

No data


No data

Sexual orientation

No data


No data

Equity strategies

Last updated: 07/29/2020

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.