Interfaith Works, Inc.

Social Justice, Inclusion, Empowerment, Respect, Compassion, Serve

Rockville, MD   |  http://www.iworksmc.org

Mission

To support our neighbors in need by providing vital services and a pathway to greater stability.

Ruling year info

2002

Chief Executive Officer

Mr. Courtney Hall

Main address

114 W Montgomery Ave

Rockville, MD 20850 USA

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Formerly known as

Community Ministry of Montgomery County / CMMC

EIN

52-1072684

NTEE code info

Emergency Assistance (Food, Clothing, Cash) (P60)

Temporary Shelter For the Homeless (L41)

Alliance/Advocacy Organizations (R01)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Interfaith Works Empowerment Center

The Empowerment Center, located in Progress Place, provides day services for adults experiencing chronic homeless in downtown Silver Spring and emergency seasonal shelter. Services include: Job training and a supported employment program, art therapy, substance abuse counseling, GED and training workshops and intensive case management.

Population(s) Served
Homeless people

The Women Centers at Taft and Crabbs Branch
Provides emergency shelter, meals and case management to more than 300 women annually through a 70-bed facility. Acts as an intake and assessment center for all single adult women who have experienced homelessness.

In addition to temporary shelter, these programs also provide holistic case management services to each client. These services connect clients to other community resources, such as primary medical care, legal services, psychiatric services, permanent housing services, and vocational services.

The IW Shelter at Progress Place
The IW Shelter at Progress Place shelters people of all genders, and will be expanding in preparation for winter 2022.

Population(s) Served
Women and girls
Homeless people

The Interfaith Works Clothing Center provides families with limited income access to clothing and home goods at no charge. This enables them to focus their resources on food, rent, utilities, medicine, school supplies, and other basic needs. The IW Clothing Center is the only free, large-scale clothing center in Montgomery County. It provides free clothing and household goods to 13,000 income-qualified residents each year, including nearly 6,000 children, through the distribution of millions of dollars worth of donated items.

Sharing a building with the Interfaith Works Clothing Center, the Interfaith Works Food Hub distributes food weekly to families in the Twinbrook Area at no cost to them. We have also added a garden for fresh produce. The IW Food Hub offers home delivery of food to families in the Twinbrook area who are unable to pick up food in person. To arrange home delivery, please call (301) 905-6123.

Population(s) Served
Economically disadvantaged people
Families

IW Becky's House and IW Priscilla's House are homes that provide permanent housing, 24hr oversight, and intensive case management services to 15 senior women with behavioral health diagnoses. Both houses serve women who have formerly experienced homelessness.

Becky's House, for senior women, provides 24-hour oversight and intensive case management to improve the overall health and stability of frail, higher-need individuals. Priscilla's House, for adult women, provides 24-hour oversight and intensive case management for women who have formerly experienced homelessness with mental health diagnoses. Both Houses link clients to mental health treatment, Interfaith Works' vocational services, and other resources to become more self-sufficient and move to more stable, permanent housing.

Population(s) Served
Women and girls
Homeless people

The Resource Coordinators of the Interfaith Works Connections Program educate and refer Montgomery County residents to many types of services, including:

• Emergency rental & utility assistance
• Food
• Services
• English/Literacy Classes
• Furniture
• Behavioral Health

Population(s) Served
Families
Economically disadvantaged people

The IW Community Supportive Housing Program, which serves about 125 households, assists individuals and families with disabilities living throughout the county. Most of the Community Supportive Housing clients have histories of experiencing chronic homelessness. With the support of our dedicated staff, they are rebuilding their lives in their community, working on personal goals like managing chronic health conditions, stabilizing their behavioral health, and seeking employment. This program began in 2013 with a contract from HUD and has expanded with support from the national 100,000 Homes Campaign.

The IW Rapid Rehousing Program provides supportive services to men and women receiving temporary housing vouchers from Montgomery County Health and Human Services. The program helps individuals maintain apartments throughout the county and helps to increase their income, achieve self-sufficiency, and attain greater housing independence.

Population(s) Served
Homeless people
People with disabilities

Interfaith Works manages the Emergency Assistance Coalition (EAC), a county-wide network of providers that educates, advocates, and delivers a coordinated system of safety net services. The EAC includes nonprofit, public and human service agencies, faith-based organizations, grassroots local assistance groups, educators, and community organizers. IW provides a platform for EAC agencies to convene and share information, best practices, and resources to strengthen their capacity to meet critical needs.

Population(s) Served
Interfaith groups

The IW Vocational Services Program provides comprehensive, individualized support for people who have limited income and who may have experienced homelessness. Such support can include resume preparation, job searches, employment applications, and interview preparation. Through this comprehensive employment support program, VSP Counselors strengthen the financial stability of individuals and their families.

Population(s) Served
Economically disadvantaged people
Homeless people

Interfaith Works Residences, located at Progress Place, is a permanent supportive housing program that houses ~20 individuals with disabilities and/or histories of chronic homelessness. Clients of this program also receive 24/7 support and case management services from IW staff. IWR is designed to help highly vulnerable individuals maintain their housing by providing private living quarters and 24-hour staff support in the same facility.

Population(s) Served
Adults
Homeless people

Where we work

Awards

Neighborhood Builder Award 2004

Bank of America

Bridge Builder Award 2010

Interfaith Council of Greater Washington

Impact Award- Large Nonprofit 2019

Nonprofit Village

Certificate of Special Congressional Recognition 2014

US Congress

Guru Nanak Community Service Award 2014

Guru Gobind Singh Foundation

Interfaith Works Day 2022

Montgomery County Maryland

Award for Excellence in Nonprofit Management- Honorable Mention 2006

The Washington Post

Affiliations & memberships

Rockville Chamber of Commerce 2022

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

IW’s organization’s primary goal is to remove clients’ obstacles by providing tools and support for growth and serve as a catalyst for financial independence, which will lead to lowering the poverty rate of Montgomery County.

The strategic priorities for the organization over the next several years guide the organization’s path towards meeting our poverty alleviation goal:

• Improve client-centered programming
• Positioning the organization for success in an increasingly challenging global market/environment (sustainable business model)
• Increasing sustainable opportunities
• Managing and marshaling organizational resources
• Increasing strategic collaborations
• Performance imperative – data-driven agency

Another fundamental organizational goal is to be reflective of the minority-majority community we serve. 77% of our staff is comprised of races and ethnicities other than Caucasian, including 39% Black-Americans and 16% Latinos. Our staff also speaks 18 different languages - languages that are also spoken by the community we serve. The diversity of our staff is an achievement we celebrate, but it is one that is carefully nurtured.

In keeping with our mission, IW has become more intentional in its planning efforts. IW is also making deliberate and thoughtful decisions concerning how the organization addresses chronic homelessness and systemic poverty in our county. This focus also coincides with the ongoing conversation in the philanthropic and nonprofit sectors concerning racial equity. The organization works tirelessly with elected officials, county agencies, and other service providers to advocate for the needs of those we serve and ensure that they receive high-quality housing, vocational support, case management, and emergency assistance.

To enable IW to meet its mission and strategic goals, the key strategic priorities within the next five years are ……
• Harnessing advances in information and communication technologies that increase efficiency and effectiveness
• Transforming the business model over time by adopting 21st Century innovative solutions and re-engineering changes in human and operational systems
• Improve in the art of adaptation
• Grow the capacity to improve current services, deliver new services, decrease agency costs, and, most importantly, help individuals, families, and communities realize their full potential.
• Inspire “evangelists” and nurture networks

• A reputable agency of nearly 50 years with a long-standing partnership with the community and recognized as a place of successful client-centered programmatic results
• An agency efficiency at delivering positive outcomes/outputs
• An agency positioned for the 21st century and a global perspective of human services
• An agency that can respond in new ways to create and deliver previously unattainable outcomes
• An agency that can address the root causes of client needs and problems by coordinating and integrating services at an optimum level
• An agency with a history of leadership and advocacy
• An agency diversified and inclusive (inviting culture)
• An agency that continues to be grassroots and closely aligned with the community
• An environment that empowers leadership and staff to be innovative in exploring new ideas and processes and not afraid of bringing new opportunities to the table.

• Becoming the next generational nonprofit
Staying relevant and effective in improving our community and changing the world through emerging evidence-based science for the better.

Board members not just functioning in a governance capacity but valuable partners proving staff with extra hands of work and brains and integrated into the work of the organization – without becoming management - tricky

Multicultural and culturally competent – appreciation and utilization of cultural difference operating in a framework of inclusive practice that fosters social and economic equality and shared resources and power

A recognized leader wired for policy advocacy – builds advocacy activities into its programs. The pursuit of structural changes that ultimately eliminate or drastically reduce the need for the agency 😊 Yep.

Utilizing our constituency as thought partners, not just clients: clients as equal partners in creating cultural experiences in obtaining basic quality of life resources and advocating for social justice

Continuous and an integrated learning community for all staff within the organization – program staff, support staff, leadership staff

Shared leadership – all members of the organization are involved in decisionmaking and have legitimate influence in the organization (board – client base)
An agency that is a continuous “call to action” entity as opposed to “awareness – focused” (i.e., diversity and inclusion)

Interdependent reliance – doing away with the old notion of mission-based work that pits management against programs. Instead, all components of the agency managing to a dual bottom line: financial viability and positive social impact.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    We serve individuals and families at the edge of poverty, those who are experiencing homelessness or have experienced chronic homelessness, and those experiencing poverty.

  • How is your organization collecting feedback from the people you serve?

  • How is your organization using feedback from the people you serve?

  • With whom is the organization sharing feedback?

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

Financials

Interfaith Works, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Interfaith Works, Inc.

Board of directors
as of 11/08/2022
SOURCE: Self-reported by organization
Board chair

Mr. Frank White

Agnes Leshnar

Angela Harvey

Brad McCollough

Debra Munk

Devang Shah

Frank White

Carla Merritt

Hannah Dibonge

Helen Blumen

Pam Taylor

Ronald Wright

Ronna Cook

Ross Berman

Saman Qadeer

Qade Law

Tom Grant

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 7/12/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
Black/African American/African
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability