Community Crisis Services, Inc.

aka Community Crisis Services, Inc.   |   Hyattsville, MD   |  www.communitycrisis.org

Mission

Community Crisis Services offers non-judgmental crisis intervention and suicide prevention through outreach and 24-hour hotline services.

Ruling year info

1989

Executive Director

Mr. Timothy Jansen, LGSW

Main address

PO Box 149

Hyattsville, MD 20781 USA

Show more contact info

Formerly known as

Prince George's County Hotline & Suicide Prevention Center

EIN

52-1634738

NTEE code info

Other Mental Health, Crisis Intervention N.E.C. (F99)

Temporary Shelter For the Homeless (L41)

Spouse Abuse, Prevention of (I71)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Working to ensure that those in crisis are able to connect with nonjudgmental, competent helpers 24 hours a day / 365 days per year.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Community Crisis Services

Agency provides telephone counseling as a part of the National Suicide Prevention Lifeline, Maryland Crisis Connection, the Prince George's County Homeless Hotline as well as general crisis counseling to all callers. We provide emergency shelter to homeless individuals and families through our Warm Nights Program. We provide shelter to survivors of domestic violence through our Safe Passages Shelter.

Population(s) Served

Where we work

Accreditations


Since 2004

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of phone calls/inquiries

This metric is no longer tracked.
Totals By Year
Related Program

Community Crisis Services

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

Answered calls on one of our 21 crisis hotlines.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Ensure crisis hotlines are answered 100% of the time by a skilled crisis counselor with the tools necessary to assist callers in times of crisis.

Staff hotlines appropriately with skilled workers to ensure all answered. Ensure quality assurance programs are vibrant and appropriate to assure that call takers are providing competent, nonjudgmental and comprehensive services to callers.

Community Crisis Services utilizes a quality assurance team to measure the skills of all call specialists in the agency. Quality assurance reports are used to enhance and update training as is needed to address common deficiencies. One-on-one supervision is provided to all call takers to address quality assurance issues and provide feedback to improve service to our callers. Administrative staff review call trends and track call volume hour by hour each day. Staffing is updated regularly to work towards our goal.

Community Crisis Services has successfully reviewed 95% of all counselors each month. Training has been updated to address overall deficiencies in the system. The call answer rate for the agency is about 91%. Call answer rate having ebbed and flowed due to the increased attention to the National Suicide Prevention Lifeline and increased calls on that line

Financials

Community Crisis Services, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
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  • Compare nonprofit financials to similar organizations

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Community Crisis Services, Inc.

Board of directors
as of 02/11/2022
SOURCE: Self-reported by organization
Board chair

Mr. David North

Retired

Term: 2018 - 2019

David North

Ronald Harris

Catherine Kyle

Danya International

Ceceilia Melvin-Scott

Nydia Ocasio

M-NCPPC

Norberto Martinez

Prince George's County Government

Doug Holland

City of Hyattsville

Kimberly Adams

MArketplace

SAhmra Stevenson

Patrick Cumba

Matthew Tedesco

MH Lawyers

Carolyn Mooney

Enough, LLC

Doug Sahbreck

Ravin Tatman

Darlene Powell

Darlene Powell

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes