Network in Solidarity with the People of Guatemala

Who are the people you serve with your mission?

Our Guatemalan partners are human rights defenders on the frontlines of grassroots, Indigenous, and campesino struggles for transitional justice, environmental justice, and Indigenous rights.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person),

How is your organization using feedback from the people you serve?

To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

All the work that we do is under the explicit leadership of our Guatemalan partners. As an example of a larger scale change, in response to requests that we support water protectors in Huehuetenango in stopping the Asylum Cooperative Agreements (ACAs), we launched a successful year and a half cross-border campaign against the ACAs. As an example of a more everyday change, in response to feedback from one human rights defender that they needed faster text responses from some of our staff, we reconfigured our scheduling and coverage structure.

With whom is the organization sharing feedback?

Our staff, Our board, Our funders,

How has asking for feedback from the people you serve changed your relationship?

Since our founding in 1981, all the work that we do has been under the explicit leadership of our Guatemalan partners.

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

What challenges does the organization face when collecting feedback?

We don't have any major challenges to collecting feedback,