Family Service of Roanoke Valley

Serving the Roanoke Valley for Over 120 Years

aka FSRV   |   Roanoke, VA   |  https://www.fsrv.org

Mission

Family Service of Roanoke Valley supports individuals and families as they journey toward lives of emotional wellness, healthy relationships, and a future filled with hope.

Notes from the nonprofit

We appreciate your consideration of our organization! If you have any questions, please contact our President/CEO, Linda Hentshel ([email protected] or 540-795-4670), or our Chief Development Officer, Jill Sluss ([email protected] or 540-795-4671).

Ruling year info

1972

President and Chief Executive Officer

Ms. Linda Hentschel

Main address

360 Campbell Avenue SW

Roanoke, VA 24016 USA

Show more contact info

EIN

54-0505946

NTEE code info

Mental Health Treatment (F30)

Family Counseling, Marriage Counseling (P46)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Our Mission is to support individuals and families as they journey toward lives of emotional wellness, healthy relationships, and a future filled with hope. Family Service of Roanoke Valley provides accessible and holistic services throughout the greater Roanoke Valley region through counseling, case management and life skills education available regardless of age or ability to pay. People in our community are able to access services thanks to investments by state and federal agencies, the United Way of Roanoke Valley, fees for direct service, and the generous support of individual and corporate donors, and various grants through private foundations.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Outpatient Counseling

Our team of qualified, licensed counselors provides traditional and alternative treatments in a culturally diverse and supportive environment.

marital and relationship difficulties
parent-child issues
domestic violence
anger management
play therapy
faith-integrated counseling
grief and loss
depression or anxiety
substance abuse or other addictive behaviors
work or school problems
stress or trauma

The benefits of counseling include heightened self-awareness, renewed strength and balance and restored hope.

We accept insurance for those with coverage and offer our services on a sliding-fee scale based on your family’s income and ability to pay. Day and evening appointments are available.

Population(s) Served
Adults

Case Management Services include Guardianship, Financial Management and Planning, interpreter services, case management and resource identification.

These services are designed to enhance the quality of life for older adults and their caregivers, persons with limited English proficiency, and the most vulnerable of our neighbors, and promote independence to allow people to remain safely in their own homes and communities.

Population(s) Served
Seniors
Caregivers

When challenges arise with children and teens, entire families and communities are affected.

Family Service’s Life Skills Education programs provide prevention and intervention mental health services to at-risk children, adolescents and their families.


Services are offered through collaborative partnerships in school and after-school settings, as well as in our offices and clients’ homes.

Population(s) Served
Children and youth
At-risk youth

Where we work

Accreditations

Council on Accreditation 2016

Council o Accreditation 2021

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Total number of counseling sessions performed

This metric is no longer tracked.
Totals By Year
Related Program

Outpatient Counseling

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Those who seek help at Family Service work directly with professional counselors, case managers and support staff to set and achieve personal goals that strengthen their emotional and overall health.

Number of youth served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adolescents

Related Program

Life Skills Education

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Sessions provided for persons needing help with anger management

This metric is no longer tracked.
Totals By Year
Related Program

Outpatient Counseling

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

To fulfill our mission and shape our vision, we will…
- Strengthen the people and culture of Family Service of Roanoke Valley
- Reinforce the programs and impact of Family Service of Roanoke Valley
- Guarantee the vitality of Family Service of Roanoke Valley

Strengthen the people and culture of Family Service of Roanoke Valley:
1) A comprehensive communications plan was written and implemented.
2) A Culture of Engagement has been built, promoted, and continues to be stewarded.

Reinforce the programs and impact of Family Service of Roanoke Valley:
1) Develop and conduct a Program Audit as a part of the Matrix Map.
2) Analyze and improve methods of service delivery for target population.
3) Continue to explore unmet needs of the Roanoke Valley.

Guarantee the vitality of Family Service of Roanoke Valley:
1) Develop and conduct a Financial Review as a part of the Matrix Map.
2) Continue to explore opportunities to achieve intended impact.
3) The Roanoke Valley Collective was formed as a result of Family Service of Roanoke Valley initiating community conversations around and exploring opportunities for collaboration, shared services, and other partnerships.

This strategic plan (ENGAGE 2025), is a culmination of efforts by the Family Service of Roanoke Valley (FSRV) Board of Directors, Executive Committee, Strategic Planning Committee, CEO Linda Hentschel, FSRV leadership team and Kathy Stockburger Consulting. The plan incorporates both quantitative and qualitative data obtained through the following sources:
• Board of Directors strategic planning meetings
• Planning Committee meetings
• Review of organizational documents, carry-over from previous strategic plans, sector and community trending data
• Email, telephone, questionnaire and one-to-one virtual discussions and interviews with staff, community and faith-based partners, funders, businesses, and volunteers
• Consultant observations and recommendations
Data collection and review of existing organizational information served to both affirm FSRV’s direction and challenge assumptions. The planning effort, while tailored to align with 2020 pandemic protocols, remained inclusive and followed a carefully designed process.

The plan will assist FSRV in defining:
• FSRV’s unique identity, role in the community and competitive advantage.
• the scope, quality and implementation of FSRV’s programs and services.
• increased marketing and awareness potential.
• heightened opportunities for support and community collaboration.
• outcomes for which FSRV wishes to be held accountable.

This is a functioning plan that will serve to guide FSRV as the organization moves into the future building resiliency in individuals and the community. The plan’s format flows from key strategic directions through defined goals and action steps, while allowing agility in implementation. The Board of Directors and Leadership Team will regularly re-evaluate and adapt the plan as required, maintaining focus on organizational excellence and FSRV’s mission. Overarching strategic areas address operating a financially stable organization, elevating the awareness of FSRV in all sectors of the community, continuing a commitment to program excellence and responsiveness, and ensuring alignment with the community’s changing demographic and unmet needs.

Family Service of Roanoke Valley has completed it's Engage 2025 Strategic Plan, and continues to address the growing needs of counseling, case management and life skills education for the greater Roanoke Valley region.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Families and individuals of all ages (including children 10 months and up). Many of our clients are either underinsured or completely uninsured.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.),

  • How is your organization using feedback from the people you serve?

    To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    These surveys are administered on a quarterly basis and the identity of clients always remains unknown to protect their anonymity. Recently, the survey questions were updated so that the mental health department could effectively receive needed feedback on areas that they are now focusing on.

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders,

  • How has asking for feedback from the people you serve changed your relationship?

    Gathering feedback has allowed our mental health department to determine if programs are effective and it has also helped us identify areas that need to be improved. Most importantly, it has helped us determine what we need to focus on: helping clients to improve the ability to set positive goals for themselves, to have healthier relationships as as a result of counseling, to feel more hopeful and confident, and to develop more effective methods of coping with their problems.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

Family Service of Roanoke Valley
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Family Service of Roanoke Valley

Board of directors
as of 3/22/2022
SOURCE: Self-reported by organization
Board chair

Mr. Hal Irvin

Carilion Clinic

Term: 2021 - 2022

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 03/21/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
Decline to state
Sexual orientation
Decline to state
Disability status
Decline to state

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 03/15/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.