Arlington Free Clinic, Inc.

aka AFC   |   Arlington, VA   |  www.arlingtonfreeclinic.org

Mission

Arlington Free Clinic provides free, high-quality medical care to low-income, uninsured Arlington County adults through the generosity of donors and volunteers.

Notes from the nonprofit

Arlington Free Clinic (AFC) is an innovative, community-based, volunteer driven nonprofit providing free, high-quality healthcare for low-income, medically uninsured adult residents of Arlington, Virginia. Since 1994, we have been filling the gap in access to medical care for the community's most vulnerable residents. We currently have close to 500 medical and non-medical volunteers delivering comprehensive health services onsite in our primary care setting, as well as in the private offices of referral partners in the community. Our patient-centered approach to healthcare includes primary and specialty care, women's health, mental health, physical therapy, oral healthcare and navigation to non-medical safety-net services. AFC continues to be Arlington's only provider of free, comprehensive healthcare. Last year, we served 1,622 patients in over 8,674 visits, administered 1,047 vaccinations and filled over 22,124 prescriptions through our onsite pharmacy.

Ruling year info

1994

President

Ms. Nancy White

Main address

2921 11th Street, South

Arlington, VA 22204 USA

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EIN

54-1671883

NTEE code info

Single Organization Support (E11)

Mental Health Treatment (F30)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Arlington Free Clinic (AFC) serves low-income, uninsured adults. While Arlington is among the wealthiest counties in the US, its high median income ($112,000) masks the underlying poverty/health disparities that exist in neighborhoods where many AFC patients live. Approx. 85% of our patients work in the low-wage labor market (food service, care taking, construction) and earn a median annual income of $15K. Many come to us with multiple chronic diseases requiring access to a range of services. All contend with challenges stemming from social/environmental conditions that impede good health in the broadest sense. Those without health insurance are more likely to go untreated, miss work, or end up in the emergency room where care is most expensive and underlying conditions are not addressed. Access to care makes a critical difference in the lives of individuals/their families — giving peace of mind, economic security, and the comfort that comes from knowing that you have medical home.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Arlington Free Clinic Medical Services

Arlington Free Clinic provides comprehensive medical care. Programs include: Primary Care, Specialty Medicine, Nurse Practitioner Program, Women's Health Services, Breast Health Community Outreach Program, Immunization Program, Mental Health Services,
Physical Therapy, Full Pharmacy Services,
Intensive Care Coordination, Dental Care,
Patient Education, Patient Support Groups

Population(s) Served
Adults

Where we work

Awards

Featured Charity 2012

Catalogue for Philanthropy

Alumna Achievement Award 2008

Virginia Health Care Foundation

James B. Hunter Award 2007

Arlington County

Neighborhood Excellence Award 2006

Bank of America

Three Stars 2014

Charity Navigator

Affiliations & memberships

National Association of Free Clinics 1995

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of vaccines administered

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Related Program

Arlington Free Clinic Medical Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

We became a COVID-19 vaccination site in 2021, so our 2021 Total includes 3,164 COVID vaccine doses.

Number of patient consultations

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Related Program

Arlington Free Clinic Medical Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

COVID affected our ability to safely see patients onsite. We transitioned to telehealth early on and provided onsite & virtual care throughout the pandemic. As things stabilize, visits are increasing.

Number of individuals who are receiving timely health/dental exams

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Related Program

Arlington Free Clinic Medical Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

During COVID, we focused on ensuring existing patients had access to care. Additionally, we joined the community's effort to respond to the pandemic (e.g., vaccines, testing, telehealth, education).

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Arlington Free Clinic (AFC) is a volunteer driven nonprofit working to build a healthy community by providing high-quality healthcare for residents who face significant barriers to better health – including people who struggle financially and do not have health insurance. By offering regular, comprehensive care focused on helping patients become and remain as healthy as possible, we are giving more Arlingtonians a chance to live a healthy life.

As Arlington's only provider of free, comprehensive care for low-income adults, AFC is clearly addressing the critical need for high-quality healthcare services for underserved community members. Unique to AFC’s approach is our holistic model (not only medical, but also mental healthcare, medications, dental, etc.) rooted in an understanding that poor health is both a cause and a consequence of poverty. Because our patients face social/structural challenges that negatively impact overall health, it’s critical that AFC provide access to top-quality healthcare – plus help navigating a range of local non-medical resources (e.g., food, housing, employment assistance) critical to overall well-being.

Primary strategies to respond to the significant health needs in our community include:

• Providing essential health services for community members who would not otherwise afford care

• Partnering with hundreds of talented and respected medical and lay volunteers and medical organizations to provide access to a wide range of diagnostic and treatment options

• Using a patient-centered model of care with high standards of quality

• Continuously innovating to optimize access, quality and efficiency

• Practicing sound stewardship to leverage the community resources that are invested in our clinical services

From the beginning, AFC has maintained a clear focus on mission and a commitment to medical, organizational and operational excellence.
Internal strengths include:
• Diverse, experienced staff of professionals committed to high quality, compassionate patient care

• Active, engaged, knowledgeable and supportive Board of Directors

• Strategic planning to ensure progress toward clearly defined goals

• Well thought-out program design and evaluation to ensure nationally accepted medical standards of care are being met/exceeded and that medical services are meeting patient/community needs

• Fiscal responsibility that includes an annual audit and active financial management by a Finance Committee that includes Board and community members and the Executive Director

• Resource development that is appropriately staffed, includes multiple sources of income and is transparent and accountable to funders

• Volunteer management that ensures volunteers are qualified, trained and appropriately placed

External strengths include:
• Steadfast support of volunteers and donors committed to making a positive difference in the lives of patients and the health of the Arlington community

• A broad network of physicians and diagnostic centers that provide pro bono care for AFC patients

• Active involvement and leadership in county and regional health initiatives created to strategically approach community health improvement

• Active participation in professional and community organizations including the National Association of Free & Charitable Clinics, Virginia Association of Free & Charitable Clinics, Arlington Chamber of Commerce and Leadership Arlington

• Volunteer Excellence - AFC continues to recruit and retain a remarkable cadre of over 400 volunteers who are integrated into all aspects of patient care and administrative and fundraising operations. Over half of our volunteers have been with the Clinic for five years or more. Volunteer retention is enhanced by clear job descriptions; meaningful, team-oriented work; flexible scheduling and ongoing appreciation.

• Comprehensive Care - AFC has successfully expanded services throughout our 20 years by adding programs to meet patient needs. Services include: primary care, on and off-site specialty care, pharmacy services, mental health, physical therapy and nutrition education. Access to dental care was implemented in 2015. One ongoing challenge has been a high rate of obesity in our patient population. Going forward, we will develop and implement a program to address obesity in our patients. We will also work with other organizations in Arlington to target obesity through cross sector community initiatives.

• Community Partnerships - Through long-term community partnerships with our community hospital (Virginia Hospital Center), medical practice groups and diagnostic facilities, AFC patients have access to free diagnostics and specialized procedures, including surgery and chemotherapy. By establishing and nurturing these effective partnerships, the Clinic provides comprehensive, patient-centered, coordinated care at minimum cost to the community.

• Permanent Clinic Facility - Several years ago, AFC relocated to a new Clinic space that we own. Located in the neighborhood where the majority of our patients live, AFC is now firmly rooted in our community. In keeping with our tradition of excellence, the facility was the first free clinic in the nation to earn LEED Gold status for sustainable design and construction.

• Health Technology – Virginia Health Center (VHC), our local hospital partner, recently added AFC to its EHR system (Epic) account. In addition to enhancing quality of care, Epic will reduce the inefficiencies of our current system and allow clinical staff and volunteers to focus on patient care. With Epic, we will have immediate access to patient data from our most important community partner – VHC – as well as partner facilities, freeing up our medical assistants to spend time supporting our patients.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Low-income, uninsured adult Arlingtonians.

  • How is your organization collecting feedback from the people you serve?

    Paper surveys, Focus groups or interviews (by phone or in person), Case management notes,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To inform the development of new programs/projects, To understand people's needs and how we can help them achieve their goals,

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders,

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback,

Financials

Arlington Free Clinic, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Arlington Free Clinic, Inc.

Board of directors
as of 03/02/2022
SOURCE: Self-reported by organization
Board chair

Mrs. Donna Alpi

Partner, Hogan & Hartson, LLP (retired)

Term: 2022 - 2023

David Duhamel

Director of the Lung Cancer Center, Outpatient Oncology Services and Pulmonary Special Procedures Unit, Virginia Hospital Center

Carly Kelly

Assistant General Counsel, CareFirst

Joseph Lynch

Partner at Epstein, Becker & Green, P.C.

Douglas Root

Managing Director of Investments, Greystar Real Estate Partners

Jennifer Sosin

Chair, Global Strategy & Insights at Weber Shandwick

Keegan Stroup

Office Managing Director, Washington DC, Andersen Tax

Katy Banks

John Couric

Chief Financial Officer, Promontory Interfinancial Network, LLC

Donna Alpi

Partner, Hogan & Hartson, LLP (retired)

Ana Alvarez

Health Care Administrator

Michael Ward

Senior Manager, Public Policy, Amazon

Laura Fuentes

Executive Vice President & Chief Human Resources Officer, Hilton Associate

Tracy Donley

Consultant, HealthiVibe, LLC

Pepper Binner

President, PLBsearch

Maryann Boster

Director, Corporate Communications, Virginia Hospital Center

Brian Crivella

Senior Managing Director, Berkadia

Neelima Denduluri, MD

Physician, Virginia Cancer Specialists

Melissa Dulski

Vice President, Associate Legal Counsel, AvalonBay Communities

Marla Kelly, MD

Physician, Kaiser Permanente

Tannia Talento

Former Chair, Arlington County School Board; Community Leader & Advocate

Greg Trimmer

Partner, Network Realty Partners

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 2/16/2022,

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

No data

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data