Family Counseling Center of Central Georgia, Inc.

Macon, GA   |  www.fcccg.org

Mission

Family Counseling Center, founded in 1957 by the Junior League of Macon and the United Givers Fund (now United Way of Central Georgia), to preserve and strengthen individuals and families within the community in order to promote a healthier society through easy access to professional mental health counseling services. FCC's mission is accomplished through cost effective community based programs available to anyone, regardless of financial circumstances.

Ruling year info

1960

Executive Director

Ms. Patricia M. Gibbs

Main address

277 Martin Luther King Jr Blvd Suite 203

Macon, GA 31201 USA

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EIN

58-0684376

NTEE code info

Community Mental Health Center (F32)

Human Service Organizations (P20)

Military/Veterans' Organizations (W30)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Family Counseling Center of Central Georgia, Inc.

Established in 1957, Family Counseling Center of Central Georgia (FCC) is an outpatient therapy and family education center focusing on strengthening and preserving relationships, utilizing the resources of each person. Providing hour-long counseling sessions for individuals, couples, and families, including specialized program areas to assist people in making life changes to improve their quality of life. In addition, we provide case management for each client because we know if basic needs are not met counseling services will not be valuable, so we combine these services to meet the needs of our whole client.
Our organization is the only non-profit counseling agency in Macon, Georgia that provides a variety of counseling and therapeutic services to any low-come individual/family at no cost. Our mission is what we do and do well. We appreciate the support from foundations to be sure we can continue to offer counseling services at no cost to our clients.

Population(s) Served
Families
Economically disadvantaged people

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of people who received clinical mental health care

This metric is no longer tracked.
Totals By Year
Population(s) Served

Social and economic status, Age groups, Ethnic and racial groups, Sexual identity, Family relationships

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Five Focus Areas have been identified. The road map for the next 24-36 months will focus on these areas. It is vital to understand that it will take a minimum of three years (2020-2023) to gain control of the agency and five years (2020 -2025) to see the agency thrive.

A SWOT analysis was conducted and reviewed by the staff. The areas of weakness and opportunities provided direction for this Roadmap for the future of FCC. In addition, there was an establishment and review of our core values as an organization. These core values and our mission have a direct impact on our ability to achieve our growth-oriented, sustainable, and capacity-building efforts to become a thriving agency.

The areas of focus are as follows, each containing the key performance indicators and issues involved in achieving the goals.

Financial
• Design and manage a balanced operational budget that is sustainable but growth focused.
• By 2023, have a two month revenue reserve of expenses. By 2025, have a six month revenue reserve of expenses.
• Move toward agency stability by growing/developing a diversified funding model each year to create more balance and less reliance on three current major sources of income.
Programs
• Create a continuous process for program and service evaluation and assessment.
• Develop relationships with agencies in our service area with clients who can be served by FCC.
• Develop workshops and support groups to meet the needs of the community and clients.
Fundraising
• Build a donor base.
• Develop a base of grant funding – individuals and foundations.
• Implement fundraising events and an annual fund.

Financial
• Design and manage a balanced operational budget that is sustainable but growth focused.
• By 2023, have a two month revenue reserve of expenses. By 2025, have a six month revenue reserve of expenses.
• Move toward agency stability by growing/developing a diversified funding model each year to create more balance and less reliance on three current major sources of income.
Programs
• Create a continuous process for program and service evaluation and assessment.
• Develop relationships with agencies in our service area with clients who can be served by FCC.
• Develop workshops and support groups to meet the needs of the community and clients.
Fundraising
• Build a donor base.
• Develop a base of grant funding – individuals and foundations.
• Implement fundraising events and an annual fund.

We have clearly defined goals and objectives to achieve our plan. In addition, this strategic plan was inclusive of all members of the staff and the Board of Director's, therefore the capacity and commitment is strong. We have the appropriate number of staff to meet our stated goals. We will continue to evaluation the goals and objectives and make changes as needed to continue to thrive as an organization.

Financial
- Monthly review of revenue and expenses – quarterly analysis of expenses and revenue.
Review of 1st quarter (March 2021) completed and provided to the Board at the April meeting. Total assets are up 398% compared with 2019. Expenses are down 2% compared to 2020, and income is down 60% - however, 2020 included the DA funds, if removed our revenue would be down 15.6% over 2020. For the 2nd quarter, April – June 2021, the target is to be even with 2020 or better.
- Appropriate reduction in expenses – as needed to balance the budget.
1st quarter (2021) we utilized 24% of the approved budget.
For 2nd quarter (2021) the target is 50% or less.
- Submit yearly budget with detail of expenses and comparison with past years. Submitted in December 2020, revised and approved in February 2021 Target is to remain within the limits of the budget while increasing revenue.
- Two-month reserve = $100,000 – to cover salaries and basic expenses.
1st quarter of 2021 we had $119,623 in total assets, with $109,317 in savings For 2021 the target is to remain at $50,000 in savings.
- Eliminate the cash-flow problem of delayed payment on reimbursement grants.
In 2020 and YTD 2021 we have been able to maintain cash flow to cover expenses for delayed reimbursements Maintain funds in savings to cover any delays in reimbursements.

Programs
- Design an on-line evaluation for all clients with quarterly distribution beginning in 2021.
Survey was designed and sent to clients during the 1st quarter. Results of the client survey (2021) where shared with the Board at the April 2021 meeting. 2nd round of surveys will be sent in May 2021.
- Continue newly developed relationships with Boys and Girls Club of Baldwin/Jones, Macon Volunteer Clinic, Houston Volunteer Medical Clinic, Bibb County Head Start, Middle Georgia Food Bank, Navicent Health – Healthy Communities, Volunteers of America, etc. Presented to the Boys and Girls Club of Jones and Baldwin County – De-escalation. Serving as Chair of the Mental Health Committee for Head Start. Have an MOU with Big Brother, Big Sisters, CASA, Rainbow House. Follow up with Boys and Girls Club and present to parents. Update MOUs as needed.
- Identify organizations needing services who can pay for their clients to participate in services; example: Rescue Mission of Middle Georgia.
Rescue Mission seems interested in having us provide service. Have a draft proposal submitted for project AWARE – Bibb County Received one referral from Project AWARE. Will continue to reach out to the Rescue Mission.
- Develop appropriate MOUs for agreement and referral processes.
Big Brother, Big Sisters, CASA, Rainbow House, Aunt Bertha with Atrium. Continue to seek partner opportunities.

Marketing
-Implement new logo into marketing materials – 2021.
Utilizing the logo on materials. Continue to update all forms and update the sign outside the WR Office.






How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • With whom is the organization sharing feedback?

    Our staff, Our board,

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback,

Financials

Family Counseling Center of Central Georgia, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Family Counseling Center of Central Georgia, Inc.

Board of directors
as of 06/20/2022
SOURCE: Self-reported by organization
Board chair

Ms. Christy Kovac

Sheridan Construction

Term: 2020 - 2023

Scott Seigel

Truist

Erin Keller

New Town Macon

Ed Leysath

Steve Corkery

Retired - Bibb County School District

Amy Etheridge

Robins Financial Credit Union

Sondralyn Fackler

Retired - Psychiatrist

Alex Hambersham

Macon Black Pages - Publisher

Duke Groover

Attorney, James, Bates, Brannon, & Groover, LLP

Robin Parker

Piedmont Hospital

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 1/28/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Decline to state
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability