Human Services

Matthews Help Center

  • Matthews, NC
  • www.matthewshelpcenter.org

Mission Statement

The mission of the Matthews HELP Center is to help our neighbors and those in surrounding communities survive financial crisis by providing short-term assistance.

Main Programs

  1. Financial Crisis Assistance
  2. Food Pantry
Service Areas

Self-reported

North Carolina

Greater Matthews Community

ruling year

1981

Executive Director

Self-reported

Kaye McHan

Keywords

Self-reported

Financial Crisis Assistance, Food Pantry, Clothing Closet, Thrift Store, Holiday Assistance

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EIN

58-1408738

 Number

0732357389

Physical Address

119 N. Ames St.

Matthews, 28105

Contact

Cause Area (NTEE Code)

Human Service Organizations (P20)

Food Banks, Food Pantries (K31)

Thrift Shops (P29)

IRS Filing Requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Programs + Results

How does this organization make a difference?

Overview

Self-reported by organization

During 2013-2014 FY, Matthews HELP Center served 4301 clients, we fed 5271 individuals enough food to last one week from our food pantry, and we provided $314,00 in financial crisis assistance to households in need.

Programs

Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Program 1

Financial Crisis Assistance

Financial Crisis Assistance is monetary assistance with bills that are unable to be met within the confines of the current financial picture of the client's household.

Category

Emergency Assistance

Population(s) Served

Poor/Economically Disadvantaged, Indigent, General

None

None

Budget

$315,000.00

Program 2

Food Pantry

A one-week supply of emergency grocery supplies.

Category

Human Services

Population(s) Served

General Public/Unspecified

Budget

$50,000.00

Charting Impact

Self-reported by organization

Five powerful questions that require reflection about what really matters - results.

  1. What is the organization aiming to accomplish?
    Matthews HELP Center’s goal is to help our neighbors survive financial crisis so they can ultimately reestablish financial stability and independence. Our objective for success is to provide short-term assistance (financial aid, food assistance, and financial coaching) that will prevent homelessness, stabilize the client’s life, and allow them to move toward self-sufficiency.

    HELP stands for “Helping Ease Local Poverty”. Our customized crisis services are designed to assist and empower the working poor. This group, mostly working families, may not qualify for conventional assistance under government guidelines and is generally under served by other agencies. Our geographic service area, which surrounds our location in Matthews, NC, and spans parts of both Mecklenburg and Union counties, is home to approximately 200,000 people (53% are Charlotte residents). A large cross-section of clients benefit from our services within this localized and focused service area.

    Since 1979, Matthews HELP Center has had very strong roots and a rich history of helping our local community. Over time, we have grown both in scope and volume, and today we have developed a proven service model supported by an array of programs and diverse funding sources. In the near-term, our agency will continue responding to the needs of our community through growth and refinement of our existing programs. Over the long-term, we must strategically assume an ever-larger role in the community in order to more effectively fulfill our mission and successfully serve those in need.
  2. What are the organization's key strategies for making this happen?
    Matthews HELP Center recently revised our mission statement and reviewed all of our programs and services to ensure proper focus and mission alignment. This on-going refinement process is an important part of our strategic approach to preventing homelessness and establishing a sustainable future for our targeted clients. Our programs are primarily designed to stop the homelessness cycle before it starts. To do that, MHC must be flexible and agile enough to act preemptively -- before eviction occurs or utilities are disconnected, for example. This proactive strategy ultimately ensures that our services will have the greatest impact.

    This strategy is implemented by providing short-term assistance to clients through our core services: financial crisis assistance, food pantry, and community referrals. While all of our clients are treated with exceptional warmth and respect, they are carefully screened by our social workers to ensure, as well, that funds are utilized efficiently and disbursed with integrity. Financial crisis assistance includes payment for basic needs such as rent, mortgage and utilities. Our food pantry helps meet the demand for people who need food during a crisis by providing one week’s worth of groceries to the household. Community referrals are given based on our database of resources that benefit clients’ needs that are beyond the scope of our service offerings.

    Matthews HELP Center’s core services are augmented by other specifically targeted programs such as personal finance coaching, BounceBack Backpacks (weekend food for school children), clothing from our Thrift Shop, and Holiday Support initiatives.
  3. What are the organization's capabilities for doing this?
    Matthews HELP Center has a long history of helping those in need and enjoys an excellent reputation in the community. For FY 2014-15, our operating budget of $840,000 is supported by a paid staff of 10 and over 400 active weekly volunteers. Our volunteer support is truly an extraordinary resource, and many dedicated volunteers have been with us for many years!
    Our organization is structured to be agile and respond quickly to changing needs. We are governed by a strong, connected board of directors, led by a seasoned executive director, and our dedicated staff includes professional social workers and other accomplished professionals.

    Our program capabilities are supported by a sustainable funding model: Over 50% of MHC’s operating funds come from our own BackPorch Treasures (BPT) Thrift Shop. BPT is a popular local “institution” that receives exceptionally strong community support and participation. BPT sells donated items at very low prices, and it is a significant resource for low-income families in the area. The balance of our funding resources comes from community grants and partners, as well as individual donors. MHC currently receives no government or United Way funding.
  4. How will they know if they are making progress?
    MHC has an excellent client management system that maintains a detailed database of historical information on all client interviews and services that have been provided. This ensures that trends and progress for each client can be readily discerned, and that informed decisions are quickly made regarding appropriate course of action.

    We regularly receive meaningful feedback from clients that is used to gauge the efficacy of our services; however, we do recognize the need for a more formal process to measure outcomes and results. In that regard, we are planning to develop an intern position that will conduct phone surveys and analyze client data. This information will help us better measure progress and success.
  5. What have and haven't they accomplished so far?
    Matthews HELP Center has experienced dramatic growth driven by rising demand and population in our service area. In the past three years (FY09-10 to FY13-14), clients served have increased 36% (from 3181 to 4323), while food recipients are up 88% (from 2810 to 5271). We have effectively met this challenge with necessary increases in staff and by reviewing and refining our services, allowing us to continue meeting the basic human needs of our clients.

    MHC focuses on ensuring that we are not just a “Band-Aid” fix, as we will work with a family for up to three years if needed to develop a sustainable solution. While our clients are always served in a warm and dignifying way, we have also taken steps to ensure that we are not fostering dependency and that clients are progressing toward self-sufficiency. Our social work philosophy is to only do that which clients cannot do for themselves. In that regard, we recently implemented “lifetime caps” which effectively set a dollar limit on total benefits that may be received. Other organizations, including Queens University, are embracing this concept as solid social work practice.

    Looking forward, we are positioned to continue assuming a larger role in the community as we respond to increasing needs and strive to disburse our services with greater efficiency and effectiveness. The little “House with a Heart” from years past has grown into a full-service agency!
Service Areas

Self-reported

North Carolina

Greater Matthews Community

Social Media

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Financials

Financial information is an important part of gauging the short- and long-term health of the organization.

MATTHEWS HELP CENTER
Fiscal year: Jul 01-Jun 30
Yes, financials were audited by an independent accountant.

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Operations

The people, governance practices, and partners that make the organization tick.

Matthews Help Center

Leadership

NEED MORE INFO ON THIS NONPROFIT?

Free: Gain immediate access to the following:
  • Address, phone, website and contact information
  • Forms 990 for 2015, 2013 and 2012
  • Board Chair, Board Co-Chair and Board Members
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Executive Director

Kaye McHan

Governance

BOARD CHAIR

Matthew Kalajian

Janney Montgomery Scott, LLC

Term: Jan 2013 - Dec 2017

BOARD LEADERSHIP PRACTICES

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RESPONSE NOT PROVIDED

BOARD ORIENTATION & EDUCATION

Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations?


RESPONSE NOT PROVIDED

CEO OVERSIGHT

Has the board conducted a formal, written assessment of the chief executive within the past year?


RESPONSE NOT PROVIDED

ETHICS & TRANSPARENCY

Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year?


RESPONSE NOT PROVIDED

BOARD COMPOSITION

Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership?


RESPONSE NOT PROVIDED

BOARD PERFORMANCE

Has the board conducted a formal, written self-assessment of its performance within the past three years?