Human Services

Quest, Inc.

  • Orlando, FL
  • http://www.questinc.org

Mission Statement

Mission Statement: The Quest Team, through quality and innovation, builds communities where people with disabilities achieve their goals. Quest inspires and empowers Central Floridians with disabilities by offering choices and opportunities to learn, live, work and play. Through Quest's comprehensive family of services, children and adults imagine and achieve their full capabilities. Quest helps people with disabilities as young as 15 months to well over the age of 80 achieve their dream of going to school, having a job, living on their own, and experiencing summer camp.The roots of Quest can be traced to the Central Florida Sheltered Workshop (founded in 1962) and Life Concepts. In 1994, these organizations merged to combine resources and serve a greater number of individuals with disabilities. Our 52 years of experience has shown us that training and quality care provides self-reliance for these children and adults, helping them find independence and hope. Since its inception, Quest has touched the lives of thousands of people with unique needs. Our focus has always been on the person, not the disability.With nearly 166,000 individuals impacted by a disability in Central Florida alone, our vision and our mission have never been more important or relevant. Now at more than 26 locations in Orlando and Tampa, Quest continues to build communities where people with disabilities can achieve their goals. Our 50-plus year history is just the beginning.

Main Programs

  1. Residential Program
  2. Vocational Program
  3. Education
  4. Quest's Camp Thunderbird
Service Areas

Self-reported

Florida

Quest, Inc.'s services in Central Florida include the geographic areas of Orange, Seminole, Osceola, Brevard, Polk, Volusia and Lake counties. Quest's Camp Thunderbird serves children and adults throughout Florida.

ruling year

1981

Principal Officer since 2012

Self-reported

Mr. John R. Gill

Keywords

Self-reported

disabled, autism, employment, residential, recreational

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Also Known As

Quest, Inc.

EIN

59-2013160

 Number

8080357557

Contact

Cause Area (NTEE Code)

Developmentally Disabled Services/Centers (P82)

Group Home (Long Term (P73)

Vocational Rehabilitation (includes Job Training and Employment for Disabled and Elderly) (J30)

IRS Filing Requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Programs + Results

How does this organization make a difference?

Overview

Self-reported by organization

Quest remains proud of the numbers of lives we have touched in Central Florida and beyond. Our programs continue to serve over 1,000 individuals annually. Quest educational services (Quest Kids therapy program, Quest Kids Academy) serves over 350 children with developmental disabilities. The employment/vocational programs provide training, support, and placement to over 450 adults. Our residential program (including intermediate care facilities, group homes, and transitional living programs) supports more than 300 adults throughout Florida. Quest's Camp Thunderbird saw the largest attendance numbers to date, with over 500 children and adults enjoying a summer camp experience. Quest Shreds continues to expand, having been NAID (National Association for Information Destruction) certified, showing that it is highest accreditation for information destruction companies. During the past year, Quest has received a number of honors and awards from grant makers and community partners making such a tremendous impact on the individuals that we serve. Funds were used to create scholarships for our Quest Kids Therapy and Quest Kids Academy programs, allowing youth with autism and related disorders to receive needed hours of therapy and education that makes a real difference in their lives. They contributed to Project SEARCH, the school-to-work transition program for students in their last year of high school eligibility. Project SEARCH has consistently won awards for outstanding employment outcomes at the national Project SEARCH conference. Funds contributed to revitalizing a number of our group homes and housing properties, ensuring that residents get an opportunity to live in a safe environment that they would be proud to call home.

Programs

Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Program 1

Residential Program

Quest provides a variety of residential living options for people with disabilities, including group homes, intermediate care facilities and transitional and support environments. The 12 group homes in the Central Florida community provide 24-hour staff and continued skills training, rehabilitation and behavioral support service. Three intermediate care facilities provide around-the-clock nursing care and an extensive support system including physical, speech and occupational therapy in the comfort of a home setting. The transitional and supported living environment provides individuals who have demonstrated a high-level of independence the opportunity to live in apartments, while still having access to staff support. Individuals who live within the community also have access to ongoing support services through Quest as well. All Quest facilities are licensed through the State of Florida.

Category

Health Care, General/Other

Population(s) Served

Other Named Groups

Adults

General Public/Unspecified

Budget

$20,186,600.00

Program 2

Vocational Program

Quest's vocational program provides individuals with disabilities in the Orlando and Tampa areas the opportunity apply job skills and gain meaningful employment through the Adult Day Training (ADT) and the Supported Employment programs. More than 350 people are impacted daily by the ADT program, where individuals learn job skills based on their physical capabilities that they can apply in different occupational opportunities within the community. The Supported Employment program works to identify job opportunities, develop successplans, and provide ongoing support for individuals. Boasting a workplace retention rate of 83.5 percent, more than 200 people have found employment because of this program. In 2010, Quest also launched Project SEARCH - a nationwide training program for students ages 18-22 to develop workplace skills that lead to competitive employment. The program is unique in that both the job experiences and the classroom activities take place in a business setting. Students spend their last year of high school at a work site and receive intense employment training and hands-on experience, while being guided by teachers and job coaches. This onsite presence helps students understand the employer's needs and trains them for specific jobs, allowing them to develop skills that will prepare them for a long-term and successful career.

Category

Employment, General/Other

Population(s) Served

Other Named Groups

Adults

Budget

$5,032,400.00

Program 3

Education

Quest Kids provides therapy services to more than 180 children diagnosed with autism and other learning and behavior concerns. Through the use of Applied Behavior Analysis (ABA), children receive intensive instruction in language, self-care, social skills and academics through one-on-one therapy sessions or small groups. Quest Kids works with occupational therapists, educational professionals and speech pathologists to develop individualized plans to increase acquisition skills andaddress problem behaviors such as aggression, self-injury and property destruction. Through early intervention, children are able to reach their personal goals and be more independent throughout their lives. To also allow these children access to a much-needed classroom setting in incremental steps and better transition into a mainstream class, Quest opened Quest Kids Academy in 2009. As a natural extension of the Quest Kids program, Quest Kids Academy delivers quality education using a state-approved curriculum, while also providing individualized 1:1 and group ABA therapy. Quest Kids Academy is one of the few accredited McKay providers in Central Florida with a Board Certified Behavior Analyst and Education Specialist, occupational therapy, speech therapy and playground facilities all under one roof. Quest Kids Academy also offers classrooms with two-way observation windows, allowing parents to discreetly view their child's development. An open-door policy coupled with weekly parent-teacher meetings was also designed to review educational goals and progress in the program.

Category

Human Services, General/Other

Population(s) Served

Children and Youth (0 - 19 years)

Other Named Groups

Budget

$1,834,400.00

Program 4

Quest's Camp Thunderbird

Quest's Camp Thunderbird provides children and adults with developmental disabilities with a real summer camp experience each year. More than 500 individuals between the ages of 8 and 80 participate in recreational activities such as swimming, canoeing, fishing, sports and games, arts and crafts, music and drama every summer. Camp Thunderbird is their chance to learn new skills and focus on the remarkable things they can do, while making new friends and unforgettable memories. Not only do the six- and 12-day overnight sessions give campers a chance to participate in activities they might otherwise have not had the opportunity to experience, but it also give parents and guardians a break from 24-hour care. Camp Thunderbird is proud to be one of the few special needs camps in Florida that is accredited by the American Camp Association (ACA).

Category

Human Services, General/Other

Population(s) Served

Adults

Children and Youth (infants - 19 years.)

Other Named Groups

Budget

$661,000.00

Charting Impact

Self-reported by organization

Five powerful questions that require reflection about what really matters - results.

  1. What is the organization aiming to accomplish?
    At Quest, we continue to witness families' experience—sometimes for the first time—the feeling of hope for a brighter future. We've seen firsthand how new dreams for their loved ones have replaced those that were shattered because of a diagnosis, detection or discovery. Today, Quest helps people with disabilities as young as 15 months to well over the age of 80 achieve their dreams of going to school, having a job, living on their own and experiencing summer camp. In the next three years we envision building a larger zero entry pool at our Camp Thunderbird facility, we also expect to continue to increase out base of volunteers and ambassadors to help in a number of areas, and to increase the amount of scholarships that may assist kids and adults in critical therapy.
  2. What are the organization's key strategies for making this happen?
    Quest hopes to develop strategies for continuing development of our comprehensive services. Quest desires to build upon our success by increasing awareness in the community through a well-developed strategic marketing plan, marketing initiatives and collaborations with state and other outside agencies and organizations. To ensure that we are furthering our mission, Quest continues to implore an evaluation system of its employees and programs, highlighting our achievements while determining areas that can be improved. We are further dedicated to pursuing our mission by communicating the importance of staff to become involved in the community through organizational memberships. This assists in the strategy of having more staff become advocates for our services. We would like at least half of our organization involved in outside activities in the community, as we feel that this will only enhance their own citizenship in and outside of Quest.
  3. What are the organization's capabilities for doing this?
    Quest is currently at an optimum point in its journey as an organization. With being a member of the Central Florida community for over 50 years, it has the opportunity to utilize the experience and skill set of its talented employees to enhance its programs' impact in the community. With quality and innovation, the Quest Team will help to thrust the organization to the next level through its expertise in community collaboration, marketing and more.
  4. How will they know if they are making progress?
    Some of the indicators of our programs are as follows: Our educational programs are consistantly meeting and exceeding social and educational benchmarks which are tailored for each individual person. With over 100 markers and benchmarks, the educational and behavioral team are more than prepared to answer key questions related to a person's development within the program. Such questions posed may be: Are they using more or less support services than before? Are they consistantly improving in learning areas such as reading math. In our vocational programs we strive to graduate students through our Project SEARCH program and desire to place a hundred percent of students that graduate the program at long term employment opportunities. In our recreational programs, we desire to expand our inclusion program at our Camp to offer more weeks for sibilings and students from different schools throughout the area. We also look at the number of camp slots that were filled in the sessions as an indicator of popularity along with surveyed feedback.
  5. What have and haven't they accomplished so far?
    Currently, we are in the infancy stages of making the vision for the goals we have set a reality. However, we are looking forward to seeing campers splash and swim in the new pool at Camp Thunderbird; the amazing projects that our Ambassadors and Volunteers will do; and to see the advancements children and adults will make because of the scholarships they receive for our therapy program. We also are so proud of our business solutions services, and see those areas of social enterprises continuing to expand and serve a large segment of the Central Florida community through a variety of services. We are excited about talking to other businesses and giving them the opportunity to see how we can benefit their workforce.
Service Areas

Self-reported

Florida

Quest, Inc.'s services in Central Florida include the geographic areas of Orange, Seminole, Osceola, Brevard, Polk, Volusia and Lake counties. Quest's Camp Thunderbird serves children and adults throughout Florida.

Funding Needs

Facilities Upgrade - all of Quest's residential options provide servicesappropriate to the needs and abilities of each resident. This is why Quest is embarking on a complete renovation of several group home facilities in Orlando and Tampa.Individual Supporters - We have learned that to effect real change our efforts must be sustainable. We have an opportunity to give those in need sustainable sources of quality care, therapy, income and most of all, hope. In order to make significant strides, we must have long-term supporters to help turn this opportunity into a reality. Scholarships - Help a child receive the fundamental therapy they need or help an individual attend a once-in-a-lifetime camp experience at Camp Thunderbird. Program Support - Therapists, coaches, and other professionalsprovide guidance and care in our various programs and many times there is a gap between actual program costs and state reimbursement programs. Funds are needed not only for personnel support, but other expenses such as supplies, and equipment.Volunteers and Ambassadors - help a job seeker practice interview skills, teach those in our transitional living program basic recipes and cooking skills, bring your music and art skills to Quest Kids or camp.

Accreditations

Commission on Accreditation of Rehabilitation Facilities (CARF) - Employment and Community Services - 3 Year Accreditation

Affiliations + Memberships

AFP (Association of Fundraising Professionals)

Rollins College Philanthropy and Nonprofit Leadership Center

photos





External Reviews

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Financials

Financial information is an important part of gauging the short- and long-term health of the organization.

LIFE CONCEPTS INC
Fiscal year: Jul 01-Jun 30
Yes, financials were audited by an independent accountant.

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Operations

The people, governance practices, and partners that make the organization tick.

Quest, Inc.

Leadership

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Free: Gain immediate access to the following:
  • Address, phone, website and contact information
  • Forms 990 for 2015, 2015 and 2014
  • Board Chair, Board Co-Chair and Board Members
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Principal Officer

Mr. John R. Gill

BIO

John R. Gill is the President and Chief Executive Officer for Quest, Inc. John is responsible for the leadership and management of Quest, Inc., and is also responsible for the development and implementation of the strategic vision and guidance of the company. John's professional past is shaped through experiences gained in the staffing/consulting industry, finance and accounting roles and banking. John's roles have included Business Development, Finance Planning and Analysis, Commercial Business Banking, Recruiting and several entrepreneurial ventures. He has worked with a diverse group of organizations including Robert Half, Tews Company, The Walt Disney Company and Darden Restaurants. John is involved in various community organizations including serving as Chairman of the Board of CBC Holdings which operates the regional child welfare and protection organization as well as a statewide health network for foster children. John is a current member of the City of Winter Park's Economic Development Advisory Board, and the Winter Park Health Foundation's Community Health Workgroup. John is past board Chairman of the University of Central Florida National Alumni Association and the Seminole County Early Learning Coalition. He has been involved with many other civic and professional organizations. John is a graduate of the University of Central Florida with a BSBA in Finance and of the Crummer Graduate School at Rollins College with a Master's in Business Administration. He is currently enrolled in the Public Affairs Ph.D. program at the University of Central Florida. Quest helps people with developmental disabilities in both the greater Orlando and Tampa areas achieve their dreams of going to school, having a job, living on their own, and experiencing summer camp. As Central Florida's premier provider of these services, Quest makes a difference in the lives of more than 1,100 people each day and has been part of the Central Florida community for over 50 years. .

STATEMENT FROM THE Principal Officer

"""Our differences are the one true thing we all have in common. Celebrate them every day."" — Author UnknownThe genesis of the Quest story arose from the simple desire of parents seeking to ensure meaningful work opportunities for their children with developmental and intellectual disabilities. This wish to support their children evolved and continues to progress to this day. The result is a place with unique and specialized services for children and adults which allows them to achieve and to feel valued and supported- not bullied, ridiculed, outcast or abused, but celebrated for their respective abilities. For over 50 years, Quest has supported Central Floridians with developmental and intellectual disabilities by offering choices and opportunities to live, learn, work and play. Quest's mission, through quality and innovation, is to build communities where people with disabilities achieve their goals.Quest offers a wide range of services and support for individuals with developmental and intellectual disabilities. Our company can be a valuable resource by providing a safe place to call home, quality long term care, education, therapy and early intervention services for children, employment for youth and adults and a place for retreat and respite. In addition to our traditional services we continue to be at the forefront of building communities where everyone is appreciated through expansion of our business service offerings.Whether you are a family or individual in need of our support and offerings or an organization who is willing to support the individuals we serve by providing employment or engaging our Business Services group, the team at Quest looks forward to assisting you. Finally, if you are a donor or volunteer that wants to make a significant impact here in your community, please contact us. We welcome the opportunity for your time, talent and treasure to benefit the individuals served by Quest. John R. Gill President & Chief Executive Officer, Quest, Inc. "

Governance

BOARD CHAIR

Suzanne Bennett

AAA

Term: Oct 2016 - Oct 2017

BOARD LEADERSHIP PRACTICES

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RESPONSE NOT PROVIDED

BOARD ORIENTATION & EDUCATION

Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations?


RESPONSE NOT PROVIDED

CEO OVERSIGHT

Has the board conducted a formal, written assessment of the chief executive within the past year?


RESPONSE NOT PROVIDED

ETHICS & TRANSPARENCY

Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year?


RESPONSE NOT PROVIDED

BOARD COMPOSITION

Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership?


RESPONSE NOT PROVIDED

BOARD PERFORMANCE

Has the board conducted a formal, written self-assessment of its performance within the past three years?