Catholic Charities of the Diocese of Palm Beach, Inc.

Providing Help, Creating Hope

aka Catholic Charities of the Diocese of Palm Beach   |   Palm Beach Gardens, FL   |  www.ccdpb.org

Mission

Serving people in need and creating hope in all stages of life.

Ruling year info

1946

Interim Agent in Charge

Carol Rodriguez

Main address

9995 N. Military Trail PO Box 109650

Palm Beach Gardens, FL 33410 USA

Show more contact info

EIN

59-2470479

NTEE code info

Human Service Organizations (P20)

Family Counseling, Marriage Counseling (P46)

Homeless Services/Centers (P85)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Birthline/Lifeline Pregnancy Care Centers

Women coping with an unplanned pregnancy can access compassionate counseling regarding adoption and alternatives to pregnancy terminations. Proof of Pregnancy is provided for prenatal care referrals. Referrals are made for medical coverage, pre-natal care, housing, and emergency assistance. Limited ultrasound is provided by medical professionals. Free material assistance may include maternity clothes, baby apparel and layettes. When available, car seats, strollers, and cribs are provided. Baby food, formula and diapers are often available as well.

Population(s) Served
Parents
Economically disadvantaged people

The Counseling Program provides professional counseling in eight locations in four counties to adults, children, families, couples and groups. Catholic Charities’ team of therapists address issues such as marital/relationship discord, child and family dynamics, depression, anxiety, divorce, and grief and loss.

Population(s) Served
Economically disadvantaged people
People with diseases and illnesses

Comprehensive guardianship and case management services are provided to those in need, emphasizing the concerns of the economically disadvantaged and those without adequate community support. This multi-dimensional program protects elderly individuals from victimization, exploitation, abuse and neglect. Individuals who are 65 years and older, residing in Palm Beach County and who are at risk physically, mentally, emotionally, financially and/or spiritually are eligible.

Population(s) Served
Seniors
Caregivers

The Hunger, Homeless & Outreach Program provides emergency services that assist individuals and families to attain economic stability and self-sufficiency through the provision of support services and appropriate referrals when necessary. The intent of emergency services is to address the presenting crisis, while at the same time, assessing and identifying the circumstances that led to the need for these services. Emergency support services include provisions of food, transportation and when available, assistance with rent and utility payments for those facing short term situational crisis. Referrals are made to other Catholic Charities programs as well as other social service organizations within the community service area. The Hunger, Homeless & Outreach Program also administers the Catholic Charities Angel Food "SNAC” Program which provides nutritious weekend meals to over 300 children throughout the Diocese.

Population(s) Served
Economically disadvantaged people
Families

A multi-lingual, multi-cultural staff in three locations provides legal services to foreign-born individuals. The primary focus is to help with family reunification, re-entry permits, naturalization applications, labor and employment visas, fiancée visas and asylum applications.

Population(s) Served
Immigrants and migrants
Economically disadvantaged people

Interfaith Health and Wellness is committed to the education of Registered Nurses who serve their congregations and communities by promoting holistic care of the body, mind and spirit. A Faith Community Nurse Basic Preparation course, offered annually in June, provides Registered Nurses the education and support to create health ministry programs in their respective congregations. Catholic Charities Wellness Nurses provide basic services and education to clients.

Population(s) Served
Economically disadvantaged people
Seniors

The purpose of this program is to help the newly arrived reach self-sufficiency as quickly as possible and assist them with social and economic adjustment to their new community. The program serves newly arrived refugees, asylees, Cuban/Haitian Entrants, as well as victims of Human Trafficking. All are foreign born clients seeking a better life away from oppression, violence, and lack of freedom. To be eligible for the program, refugees must be referred to the agency by the Department of State. The program also serves asylees, Cuban/Haitian entrants and victims of Human Trafficking who are referred by other agencies, border patrols, and national and international organizations. Asylees and Cuban/Haitian entrants must be enrolled within 31 days of arrival, approval or certification.

Population(s) Served
Victims and oppressed people

This long-term transitional residential facility for homeless families in Indian River County features a structured step-based program with onsite case managers that help pregnant women and homeless families develop the life skills needed for successful reintegration into mainstream society.

Population(s) Served
Families
Homeless people

The Office of Parish Social Ministry seeks to empower Catholics in the diocese to celebrate and realize the Gospel call to love our neighbor by offering opportunities for Catholic Social Teaching formation; establishing a support network for parish social ministries throughout the diocese; and by helping to organize public advocacy events and social action projects. The ministry also houses Catholic Relief Services and the Catholic Campaign for Human Development.

Population(s) Served
Adults

Using Catholic volunteers, this ministry brings the word of God and the Sacraments of the Catholic Church to inmates incarcerated throughout the diocese. The ministry currently serves those imprisoned in state prisons, county jails and juvenile detention centers in five counties.

Population(s) Served
Incarcerated people

The Respect Life Ministry promotes life from natural conception until natural death through prayer, education, legislation and pastoral programs. It is concerned with the following issues: Abortion, Physician Assisted Suicide/Euthanasia, Death Penalty, End of Life, and Bioethics

Population(s) Served
Adults

Where we work

Accreditations

Council on Accreditation (COA) 2014

Council on Accreditation (COA) 2021

Affiliations & memberships

Nonprofits First 2021

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of volunteers

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Hours of volunteer service

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

In 2021 we made changes to how we calculate unduplicated clients served to include only clients receiving direct services and NOT include clients only offered referrals. We feel this is more accurate

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

GOAL 1. OPTIMAL PROGRAMS/SERVICES - We will provide the optimal mix of programs and services delivered with maximum effectiveness and efficiency

Objective 1.1 Increased program/service effectiveness and efficiency

Objective 1.2 Explore referral agreement with other social service agencies offering housing services to address affordable housing and hunger issues

GOAL 2. PHILANTHROPIC ORGANIZATION OF CHOICE – We will attract increased financial support to ensure most vulnerable needs are met and donors are satisfied with their investment.

Objective 2.1 Increased alignment with donors’ interests to drive increased support and donor satisfaction

Objective 2.2 Increased donor appreciation to drive retention and increased gifts

Objective 2.3 Increased funding to address program needs and specific opportunities to improve impact

GOAL 3. AMPLIFIED BRAND AWARENESS – We will be well known throughout our service area for the quality of our programs and services.

Objective 3.1 Increased awareness by building upon Catholic Charities’ brand image, positioning, and messaging to drive donations/funding, program referrals and participation.

Objective 3.2 Increased targeted marketing communications to key stakeholder groups to drive donations/funding, program referrals, and program participation

GOAL 4. BEST IN CLASS GOVERNANCE - We will govern Catholic Charities, in accordance with its defined mission, values and vision for the future, using best practices of board governance.

Objective 4.1 Strengthened governance & enhanced board performance through engagement, evaluation, and education

Objective 4.2 A Ensure our BOD meets COA standards & includes representatives from all counties with a focus on expanding diversity as appropriate to understand the client experience.

Objective 4.3 Enhanced committee structures and volunteer roles in support of the strategic plan

Objective 4.4 Expanded programmatic advisory councils to aid in expanding awareness, advocacy, resources, diversity and inclusion

GOAL 5. BEST PLACE TO WORK - We will manage Catholic Charities using the highest and best practices of nonprofit management

Objective 5.1 Increased staff capacities/opportunities that lead to increased job satisfaction, retention, and promotion from within

Objective 5.2 Develop clearly defined job descriptions and salary ranges

Objective 5.3 Develop and routinely update career/professional development plans for all employees based upon needs and desires for training

Objective 5.4 Link leadership succession plans, with professional development to ensure named employees are prepared for long term success

Objective 5.5 Increased and improved internal communications

Objective 5.6 Increased use of technology for improved

Each strategy that the agency has listed to accomplish the five strategic goals is accompanied with tactics (specific actions). Every tactic has a measurable outcome and targeted due date. The tactics are clearly written and provide exact direction as to what action needs to be taken to accomplish the strategy and eventually the goal.

Catholic Charities current Strategic Plan is for the years 2021-25. All the outlined goals are to be met by the year 2021 and the agency is on track to do so.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    We serve vulnerable elderly, people at risk of homelessness, people in need of mental health counseling, people living in poverty, victims of human trafficking, refugees, immigrants, and at-risk pregnant women.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Case management notes, Constituent (client or resident, etc.) advisory committees,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    In the last few years, we have moved many of our client satisfaction surveys from paper to online forms.

  • With whom is the organization sharing feedback?

    Our staff, Our board,

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

Catholic Charities of the Diocese of Palm Beach, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Catholic Charities of the Diocese of Palm Beach, Inc.

Board of directors
as of 5/2/2022
SOURCE: Self-reported by organization
Board chair

Mrs. Marietta McNulty

John Herrick

Ruby Rinker

Catherine Fanjul

Rev. Albert Dello Russo

Vito Gendusa

William Shannon

Very Rev. Thomas Barrett

Catalina Pines

Nannette Cassidy

Dr. Marciano Miclat

Mark Eidenmueller

Karmita Gusmano

Daniel Lewis

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 05/02/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 01/11/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We disaggregate data by demographics, including race, in every policy and program measured.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.