PLATINUM2022

Citizens Development Center

Spread the Light

aka U&I Spread the Light   |   Dallas, TX   |  https://www.uandispreadthelight.com/

Mission

Our mission is to empower individuals with disabilities and those with barriers to work to achieve their highest level of employment and independence.

Ruling year info

1953

Chief Executive Officer

Mr. Hugh Breland

Main address

8800 Ambassador Row

Dallas, TX 75247 USA

Show more contact info

Formerly known as

Children's Development Center

EIN

75-1008422

NTEE code info

Vocational Rehabilitation (includes Job Training and Employment for Disabled and Elderly) (J30)

Employment Procurement Assistance and Job Training (J20)

Developmentally Disabled Services/Centers (P82)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Work Center and Day Habilitation Program

Achieve’s Work Center and Day Habilitation Program provides an array of services for individuals with intellectual and developmental disabilities to enable them to acquire essential work and soft skills.

Services include: vocational/job readiness training; soft skills Instruction; life skills education; social activities; case management; and paid work opportunities.

Through this program, Achievers are able to participate in meaningful employment, receive a paycheck, achieve work success and independence, and live a life filled with dignity and respect.

Population(s) Served
People with intellectual disabilities

Achieve’s Employment Program provides hands on, comprehensive services for individuals with disabilities so that they can successfully secure and maintain community employment.

Services include: extensive assessment; interview skills training; application assistance; job readiness training; job search assistance; computer lab; transportation to interviews and job fairs; lifetime retention services; and counseling/guidance.

Achieve’s Workforce Development Specialists work as a liaison between the employer and client and secure job leads, negotiate job tasks, and advocate for their clients’ needs.

Population(s) Served
People with disabilities

Achieve's Vocational Adjustment Training (VAT) Program provides curriculum-based instruction to high school special education students that targets self-awareness, soft skills and job preparation and assists these students develop the skills and competencies necessary to succeed on the job and in the community. This program is provided in the high school’s classrooms during the normal school day and includes 4 training modules.

Population(s) Served
People with intellectual disabilities
People with learning disabilities

Operation Employment provides job readiness training, job placement assistance, weekly support group, monthly bus passes, work-related equipment, counseling/guidance, and employment retention services for veterans with disabilities. This program is supported by a grant from the Texas Veterans Commission’s Fund for Veterans’ Assistance. The Fund for Veterans’ Assistance provides grants to organizations serving veterans and their families.

Population(s) Served
Veterans
People with disabilities

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of participants who gain employment

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities, Economically disadvantaged people, Veterans, Unemployed people, Ethnic and racial groups

Related Program

Employment Program

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

2020 employment numbers were impacted by the COVID-19 pandemic.

Average hourly wage of clients who became employed after job skills training

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities, Ethnic and racial groups, Economically disadvantaged people, Veterans, Unemployed people

Related Program

Employment Program

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of clients who report general satisfaction with their services

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with intellectual disabilities

Related Program

Work Center and Day Habilitation Program

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Context Notes

Results are a percentage not a number.

Number of students demonstrating responsible behaviors and work habits

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with intellectual disabilities

Related Program

Work Center and Day Habilitation Program

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Decreasing

Context Notes

Serving more individuals in our employment programs and less in our day programs.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our goal is to assist primarily low income individuals with disabilities achieve economic self-sufficiency by providing them with the job readiness training, job placement services, case management, education and support that they need to achieve work success, escape poverty, and live an independent and purposeful life.

Our Employment Program’s purpose is to provide assistance, training, and advocacy to enable individuals with disabilities to successfully obtain and maintain employment. We evaluate program impact by measuring job placements and placement metrics as well as job retention. For FY2021, our Employment Program’s outcome and output targets include: (1) 200 individuals with disabilities will be placed in jobs; (2) 3 months or less average from service initiation to job placement; (3) 80% placed in full-time employment (compared to part-time);
(4) 90% of employed clients will maintain employment for 3 months; and (5) 80% of employed clients will maintain employment for 6 months.

Our Vocational Adjustment Training (VAT) Program’s purpose is to provide training and education to students with special needs to assist them in developing competencies and skills necessary for success on the job and in the community. We evaluate program impact by measuring successful module completion and improvement of skills. For FY2021, our VAT’s outcome and output targets include: (1) 95% of students will successfully complete their designated training modules; and (2) 90% of students who successfully complete their training module will improve their communication, interpersonal, job preparation and/or soft skills.

Our Work Center/Academy Programs' purpose is to provide essential work and soft skills training to individuals with severe disabilities so that they can be successful in their most independent work environment. We evaluate program impact by measuring: (1) our clients’ achievement of their individualized work, life, and behavioral skill goals and (2) our success in providing a consistent stream of work for our participants. For FY2021, this program’s outcome and output targets include: (1) 90% of all clients served will achieve 100% of their monthly individual work, life, and behavior skill goals and (2) 94% of work time will have available fulfillment work.

To achieve our goals, Achieve's Workforce Development Programs (Work Center, VAT, Employment, and Operation Employment) provide comprehensive services and support so that individuals with disabilities can develop vocational skills, achieve work success and independence, improve their likelihood of long-term job security and advancement, and experience an enhanced quality of life. Services include work/soft skills training, job readiness/classroom instruction, job search assistance, job retention support, case management, and individualized goals. These services are based on proven, evidence-based methods to specifically address the individualized employment and training needs of those served.

Our vocational training and work preparation services provide training and support to enable clients to gain the skills necessary for work success. Our service delivery approach is based on proven service models set forth by the Texas Departments of Aging and Disability Services and Texas Workforce Solutions - Vocational Rehabilitative Services (TWS-VRS). Both fund these services and have service delivery guidelines/standards that direct our methods such as using the evidenced-based practice of person-centered planning to identify goals and service supports. We focus on soft skills as studies have shown that many with disabilities lose jobs due to interpersonal skill issues (Lemaire & Mallik, 2008), companies value social skills over technical skills, and prior training to address socio-personal issues and work preparation as is done in our program was a positive indicator for work success (Pallisera & Fullana, 2007).

Our job placement service delivery model is also based on proven service models and service delivery guidelines as set forth by the TWS-VRS which is this program's primary funding source. As with our training and work preparation services, we use person-centered planning to identify goals, service needs, and , and potential jobs. In addition, TWS-VRS and UNTWISE have identified critical skills for those providing employment services, and we require our employment staff to be UNTWISE-certified.

Our emphasis on matching skills with job demands and our job retention services are supported by research that people with disabilities encounter difficulties maintaining employment and the importance of job-person fit in job success (Roessler, 2002).

Our Supported Employment “place and train" model has been demonstrated to be most successful for those with the significant disabilities (Campbell, Bond, & Drake, 2009) as are served by this program. Most have no previous employment, will require extended services to maintain employment, and/or have not been successful in obtaining/maintaining employment through traditional approaches.

To meet the increasing needs of transition students and Veterans, we have expanded services to these populations.

Founded in 1951 as Children’s Development Center, a school and training center for children with intellectual disabilities, Achieve has a long history of serving individuals with disabilities in the Dallas area. The agency’s original purpose was to meet the scholastic and socialization needs of children with special needs. We were internationally renowned as advocates for the respect and dignity of these children and as pioneers in programing that facilitated the integration of individuals with disabilities into society. In 1981, we redirected our program focus from the education of children with disabilities, now a federally mandated public school responsibility, to providing workforce development services for youth and adults with disabilities.. We took over the operation of the Dallas Work Opportunity and Retraining Center, a struggling vocational training center, and changed our name to Citizens Development Center. In 1987, at United Way’s request, we acquired a second struggling agency. In 2009, we expanded our employment services to include veterans with disabilities, and in 2015, we further expanded our services to veterans through a grant from the Texas Veterans Commission’s Fund for Veterans Assistance, which due to our success, continues to be extended and increased. In 2016, we implemented a new program, Vocational Adjustment Training, which provides job readiness classes for high school students with special needs. To better reflect our mission, we changed our name to Achieve in 2017. Recent program expansions include mobile work crews (car wash, janitorial and landscaping), work experience program, forklift certification training, and greenhouse/conservation program. Today, we continue to meet the ever-increasing needs of this population through our programs that last year provided vocational training, job readiness training, paid work opportunities, and community placement to nearly 1,000 youth, adults, and veterans with intellectual, physical, and/or mental health disabilities.

Achieve is a best investment and capable of meeting our goals for numerous reasons including.
• 38+ year history of providing training/employment services
• Well-qualified staff; strong leadership
• Strong outcomes
• Comprehensive service array
• Numerous partnerships and collaborations
• Service delivery approach based on proven service models
• Evidenced-based practice of person centered planning utilized
• Enhanced/expanded services to address emerging community needs
• Services reduce poverty by targeting the reasons behind the high unemployment rate for persons with disabilities

Our FY2020 Employment Program’s goal targets and outcomes were:
Goal/Target: 208 individuals with disabilities will be placed in jobs.
Outcome: 182 individuals with disabilities were placed in jobs.

Goal/Target: 3 months or less average from service initiation to job placement.
Outcome: 2.8 months average from service initiation to job placement.

Goal/Target: 80% placed in full-time employment compared to part-time.
Outcome: 85% placed in full-time employment compared to part-time.

Goal/Target: 90% of employed clients will maintain successful employment for 3 months.
Outcome: 95% of employed clients maintained employment for 3 months

Goal/Target: 80% of employed clients will maintain successful employment for 6 months.
Outcome: 92% of employed clients maintained employment for 6 months.

Our FY2020 VAT Program’s goal targets and outcomes were:
Goal: 90% of students who successfully complete their training module will improve their communication, interpersonal, job preparation and/or soft skills.
Outcome: 98% of students who successfully completed their training module improved their communication, interpersonal, job preparation and/or soft skills.

Our FY2020 Work Center/Academy Programs' goal targets and outcomes were:
Goal/Target: 90% of program participants will achieve their monthly goals.
Outcome: 92% of program participants achieved their monthly goals.

Goal/Target 92% of work time will have available fulfillment work.
Outcome: 98% of work time had available fulfillment work.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    We serve individuals with disabilities and their families, veterans and all individuals from marginalized communities.

  • How is your organization collecting feedback from the people you serve?

    Paper surveys,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    We are providing more virtual services to better meet the needs of some of the individuals whom we serve.

  • With whom is the organization sharing feedback?

    Our board, Our funders,

  • How has asking for feedback from the people you serve changed your relationship?

    It helps our clients and families feel that they have a say and can impact our programs and services.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get honest feedback from the people we serve,

Financials

Citizens Development Center
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Citizens Development Center

Board of directors
as of 09/23/2022
SOURCE: Self-reported by organization
Board co-chair

Mr. Obi Chukwumah

b1 Bank

Term: 2021 - 2019


Board co-chair

Ms. Lynne Bartusek

Bartusek Advisory Services, LLC

Term: 2020 - 2021

Obi Chukwumah

BB&T

Matthew Milhauser

Advantix Solutions Group

Kathy Still

Still Burton LLP

Lynne Bartusek

Bartusek Advisory Services

Ray Martinez

Akeepo

Allison McMahon

Burns & McDonnell

Ben Browder

Hunton & Williams LLP

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Not applicable
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 9/6/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Decline to state

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 05/18/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.