Young County Olney Senior Cub Center Incorporated

Who are the people you serve with your mission?

Seniors, the retired, the underprivileged or those suffering from diminished mobility who are living or working within Young County, Olney, Texas.

How is your organization collecting feedback from the people you serve?

Paper surveys, Focus groups or interviews (by phone or in person), Suggestion box/email,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

Recently we have begun random tray inspections to ensure that our home delivered meal clients are receiving adequate amounts of food (i.e. leaving little empty space in the trays). We have also begun occasionally sending out snacks as an added free service to our home delivered meal clients. Additionally we have begun planning menus according to the seasons (i.e. warmer seasons call for more cold items in trays and cooler seasons call for more warm items).

With whom is the organization sharing feedback?

Our staff, Our board,

How has asking for feedback from the people you serve changed your relationship?

I believe the request for feedback has garnered a level of trust from our clients and given them a sense that we care about their all together wellbeing and quality experience through our programs.

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

What challenges does the organization face when collecting feedback?

It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently,