Children's Advocacy Center of Collin County Inc.

aka CACCC   |   Plano, TX   |  www.caccollincounty.org

Mission

Children's Advocacy Center of Collin County takes action to provide safety, healing and justice for children victimized by abuse or neglect.  The Center, founded in 1992, uses a multi-disciplinary approach to investigate, prosecute and treat child abuse. Over 175 professionals co-house in a 55,000 square foot child friendly facility including, TDPRS Child Protective Services, law enforcement, Assistant District Attorneys and medical and therapeutic providers. These professionals work together with a Volunteer Auxiliary of over 300 community volunteers to support children suffering abuse so children and their non-offending family members are able to receive all services free of charge to help them through their trauma in one state-of-the-art facility.

Ruling year info

1991

Chief Executive Officer

Mrs. Lynne McLean

Main address

2205 Los Rios Blvd

Plano, TX 75074 USA

Show more contact info

Formerly known as

Collin County Children's Advocacy Center

EIN

75-2389095

NTEE code info

Hot Line, Crisis Intervention (F40)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Over 250,000 cases of child abuse or neglect are reported in the state of Texas each year. In 2017, Child Protective Services (CPS) received more than 6,000 reports of child abuse or neglect in Collin County alone. Our organization partners with law enforcement and CPS to provide children with the care and services necessary to successfully address the issues that they face after being removed from an abusive situation. Without treatment and support services, children may have great difficulty succeeding in other areas of life. The trauma caused by abuse and neglect often means they fall behind in school, do not participate in peer-related activities and are forced to focus on survival, rather than reaching their full potential.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Clinical Services

Nearly 15,000 hours of clinical therapy were provided through the Clinical Services Department of CACCC last year alone.  This therapy and mental health is critical to the healing of the victims and their families.  Studies show that child abuse leads to significant mental health issues in adulthood “Without effective therapeutic intervention, many traumatized children will suffer ongoing or long-term adverse social, emotional, and development outcomes that may impact them throughout their lifetimes"(NCA).  Left unresolved, it can manifest itself in the victim becoming an abuser when he or she becomes an adult, continuing the generational cycle.  Moreover, untreated abuse victims are 59% more likely to be involved in juvenile crime than other teens.

Population(s) Served
Children and youth
Victims and oppressed people

Forensic interview: A forensic interview is a legally justifiable, fact finding interview of a child conducted by trained, unbiased professional interviewers at the request of law enforcement or Child Protective Services (CPS). Interviews are done to provide the child an opportunity to disclose if child abuse has occurred, and if so, to gather details of the abuse in a non-leading, developmentally appropriate manner. In an observation area behind secure doors, police and CPS watch the interview as it takes place in order to make immediate decisions for the child’s safety, as well as that of the community.

Population(s) Served
Children and youth
Victims and oppressed people

Family Advocacy and Support Services is a victim advocacy program that provides crisis services which responds directly to the emotional and physical needs of crime victims by providing emergency and basic needs for the primary victim/s (the child/ren) and secondary victims (caretakers or non-offending family members) of child abuse during the crisis period.

This program assists victims in attaining stability in their lives by helping to provide essential items such as housing, emergency financial assistance, food, clothing, transportation, medical care, childcare, and other basic human needs. Family Advocacy and Support Services staff are approved to file for Presumptive Eligibility for Crime Victims Compensation (CVC) which expedites the approval process and removes an additional stressor from families.

Population(s) Served
Children and youth
Victims and oppressed people

Where we work

Accreditations

National Children's Alliance - Accreditation 2013

Affiliations & memberships

National Child Traumatic Stress Network 2013

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of people who received clinical mental health care

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Related Program

Clinical Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of forensic interviews performed

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Related Program

Forensic Interviewing

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of people receiving family advocacy services per year

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Related Program

Family Advocacy and Support Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

1) Deliver efficient, comprehensive services for children victimized by child abuse in all of Collin County, Texas

2) Maintain the leadership role for children's advocacy in Collin County

3) Become financially self-sustaining with sufficient resources and effective strategies to acheive our vision and accomplish our mission

1) Provide comprehensive and accessible services for children and families in Collin County impacted by child abuse or neglect.

2) Develop and implement community education program.

3) Implement a plannned giving and endowment opportunties.

CACCC is a unique public-private collaboration by specific design which began in 1992 after a task force from the Junior League of Plano identified sexual and physical abuse as priorities for the community to address. Since that time, we have served over 60,000 children and our services have grown dramatically, as the number of children we serve. We are able to offer services to 100% of the children identified as victims of abuse. Services are provided by a well integrated model of intervention and a multidisciplinary team consisting of over 175 professionals from partnering organizations including: Allen, Frisco, McKinney and Plano Police Departments, Collin County District Attorney's Office, Collin County Sheriff's Office Child Abuse Task Force,Texas Department of Family and Protective Services, and medical, caseworkers and therapeutic providers. CACCC also partners with Children's Medical Center at Legacy.

All of our services are provided at no charge and no waiting list. For over 25 years we have raised the standard in how child abuse cases are handled and have become the model for CACs across the nation. CACCC is the only agency in Collin County providing services designed to ensure the safety and healing of child abuse victims.

We are an accredited member of National Children's Alliance and Children's Advocacy Center of Texas which evaluate CACs nationally and statewide. Victor Veith, Ex. Director of National Child Protection Training Center in Winona, Minn. said " I want the community to understand how cutting edge the [center] is, it's clearly one of the best in the country"... "Some of the most cutting-edge reforms implemented across the country have been implemented here", (Chambers, K. Plano Star Courier, 30 Jan. 2012).

Since our founding in 1992, the CACCC has provided services to more than 60,000 clients. , In 2017 we provided core services to 3,515 people affected by child abuse or neglect. Specifically, we accomplished the following:

• 1,047 forensic interviews allowed children to share their stories of abuse and neglect, which helped reduce the trauma associated with retelling their story over and over to multiple officials

• 1,302 clients received 12,186 therapy services that helped them cope with abuse and focus on the future

• 870 clients received emergency assistance to address immediate needs, thereby allowing children and non-offending family members to concentrate on the healing process

• 1,926 clients received 7,008 services from Family Advocacy and Support Services

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    The Children's Advocacy Center of Collin County provides safety, healing and justice for victims of child abuse or neglect who reside in Collin County. Our primary goal is to provide comprehensive, accessible, free services for 100% of children and families in Collin County impacted by, or at risk of, child abuse or neglect. We provide a variety of services to victims and their non-offending family members, including counseling, family advocacy and support, forensic interviews, and emergency assistance

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Case management notes,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve,

  • What significant change resulted from feedback?

    We recently made a change to the Clinical Assessment tool that we utilize for adults that we serve. This change came as a result of feedback that was provided by the clients that the previous assessment tool was time consuming and interfered with the provision of needed clinical services. As a result, we moved to a more effective trauma assessment tool for adults. Additionally, we received feedback from clients that there was a lack of privacy due to the setting of the initial interaction with the Family Advocates. This resulted in creating an uncomfortable environment for clients to discuss their case and the details of the presenting problem. Due to this feedback, we created a private meeting room for Family Advocates to greet families and discuss concerns.

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    The process that our clients go through with interacting with law enforcement and Child Protective Services often leaves them feeling powerless. They are often told where to be, how to respond, and there are negative consequences for lack of cooperation. Since Children’s Advocacy Center of Collin County is co-housed with those partner agencies, we are often seen as an extension of those separate entities. The opportunities that we provide for clients to give feedback is among the few they have to voice their satisfaction or dissatisfaction with the process and/or services they are provided. The ability to express their voice is an important tool in shifting power back to the client and diminishing the power differential created by our partners.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback,

Financials

Children's Advocacy Center of Collin County Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Children's Advocacy Center of Collin County Inc.

Board of directors
as of 02/08/2022
SOURCE: Self-reported by organization
Board chair

Mr. Al Valente

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes