Big Brothers Big Sisters of Central Arizona

aka BBBSAZ   |   Phoenix, AZ   |  http://www.bbbsaz.org

Mission

We provide children facing adversity with strong and enduring, professionally supported one-to-one relationships that change their lives for the better.

Ruling year info

1966

CEO/President

Laura Capello

Sr. Vice President of Operations

Gina Trotter

Main address

1615 E. Osborne Rd

Phoenix, AZ 85016 USA

Show more contact info

Formerly known as

Valley Big Brothers Big Sisters

EIN

86-0205254

NTEE code info

Big Brothers, Big Sisters (O31)

Single Parent Agencies/Services (P42)

Youth Development Programs (O50)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

We are a trauma informed agency that addresses youth development and provides families with resources and support for other needs. Research shows that providing a mentor can be a resiliency factor for youth who face adversity, especially those with high ACES's scores. With a mentor, youth are more likely to graduate high school, avoid risky behavior, and develop healthy relationships.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Community Based Matches

Our Bigs and Littles get together to enjoy everyday activities on days and times that are most convenient for the mentor an child. Whether they play catch, wash a car or go to a movie, these moments impact children and help transform lives.

Population(s) Served
Children and youth

Bigs are matched with a Little at one of our partner elementary schools or community sites. For about an hour a week (or at least twice a month), the Big will visit the child to spend time eating lunch, helping with homework, playing games or throwing a ball on the playground.

Population(s) Served
Children and youth

Where we work

Affiliations & memberships

Big Brothers Big Sisters of America 1964

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth

Type of Metric

Other - describing something else

Direction of Success

Holding steady

Context Notes

Children, aged 6 to 18, throughout Maricopa and Northern Gila counties are served with one-to-one mentoring with a volunteer adult. This is a combination of Community and Site Based Matches.

Number of volunteers

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, At-risk youth, Working poor, Low-income people

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Every youth served has one volunteer serving as a mentor. During 2020, our site-based programs could not make new matches due to school and site closures, therefore we could not serve as many youth.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The mission and purpose of Big Brothers Big Sisters of Central Arizona (BBBSAZ) is to provide Arizona youth facing adversity with strong and enduring, professionally supported one-to-one mentoring relationships that change their lives for the better. BBBSAZ's vision is that every child has a positive and active adult role model in their life; our mission is to be there for those children who do not. We plan to serve more than 1,200 youth this year, and would like to increase that by 200 each year.

We will build the best team and develop leaders while creating an environment to hire and retain diverse and qualified talent.

We will monitor and develop programs to fulfill our mission while remaining responsive to the needs of our families, children, community, and stakeholders.

We will incorporate Trauma Informed Care principles and practices to better equip mentors, families and staff to aid trauma exposed youth.

We will be good stewards of our resources and use technology to move faster, and grow new sources of funding.

We will continue to improve operational excellence and technology in support of our mission execution and superior results.

• Standards of Practice for One-to-One Service established by Big Brothers Big Sisters of America Annual review to ensure compliance with the 25 Standards of Practice for One-to-One Service

BBBSAZ has highly-trained and dedicated staff members and volunteers. All of the agency's Program Specialists have a high level of education (minimum of a Bachelor's degree), and the agency provides continuous professional development to ensure that we are keeping up with appropriate training, best practices, and current trends in the industry. We are also proud to note that we have over 65 years of experience in serving youth in this community.

Big Brothers Big Sisters of Central Arizona has accomplished serving at least 1,500 youth every year. While we saw a slight reduction in our match numbers during 2020 during the pandemic, we have been able to pivot successfully, including increasing our match retention rate and developing a new virtual mentoring program.

The agency has not accomplished serving every child that needs a mentor. We have a waiting list of over 300 youth and will continue to recruit and enroll mentors to for thousands of youth every year. Every child deserves a caring and stable adult in their lives. Until that day, we will continue to serve youth and further our mission in Arizona.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Youth in our program are typically living in single parent homes, living with other relatives, or are coping with challenging family events like divorce, death, or incarceration. We also have specialized programs with specific intentions, such as improving relations between law enforcement and marginalized youth through our Bigs in Blue program and providing much needed support to LGBTQ youth and youth in our Native American communities.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Case management notes, Community meetings/Town halls,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • What significant change resulted from feedback?

    We now provide quarterly Mentor Meetups as our volunteer mentors were interested in connecting with each other virtually and in person to share experiences. We also created a Bigs Only facebook page where volunteer mentors can share outing ideas and connect with each other.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    We have implemented a number of new engagement opportunities for our volunteers to interact with each other based on feedback we have received. We understand that our volunteers are our life's blood and we wouldn't be able to do the important work we do without our volunteers. We have also spent more time and resources on engagement opportunities for parents, providing them with more access to resources than ever before.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

Big Brothers Big Sisters of Central Arizona
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Big Brothers Big Sisters of Central Arizona

Board of directors
as of 02/22/2022
SOURCE: Self-reported by organization
Board chair

Teresa Strunk

Strunk Insurance Group

Term: 2020 - 2022

Paul Evans

Evans CPA &Consulting PLLC

Teresa Strunk

Strunk Insurance Group

Jon Bohnert

Inchstones, LLC

Mike Suriano

Southwest Foodservice Excellence, LLC

Kim Wagie

Arizona Public Service Co.

Caleb Jay

Senior Counsel Arizona Diamondbacks

Fred DuVal

DuVal and Associates

Mario Aniles

Housing Authority of Maricopa County

Pam Giannonatti

Fry's Food Stores

Camille French

Amerisource HR Consulting Group LLC

Victor Foggie

Capital Insurance Group

Nick Boggs

C.R. Bard, Bard Peripheral Vascular

Amy Colbourn

OH Partners

Ember Conley

Mesa Public Schools

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 4/5/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Decline to state

The organization's co-leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Decline to state

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 01/12/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.