Direction Service

Springfield, OR   |  http://www.directionservice.org

Mission

Helping people with disabilities and special needs live full and healthy lives!

Ruling year info

1982

Chief Executive Officer

Ms. Aimee Walsh

Main address

1144 Gateway Loop Ste 200

Springfield, OR 97477 USA

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EIN

93-0800692

NTEE code info

Community Mental Health Center (F32)

Disabled Persons' Rights (R23)

Children's and Youth Services (P30)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Family Service Coordination

Family Support and Service Coordination The Family Service Coordination  Program works with families in Lane County who have children, youth and young adults (Birth-21) with disabilities. 45% of new referrals are children and youth with a primary diagnosis of autism spectrum disorder (some of whom are self-injurious and aggressive) or emotional disturbance. FSCis a critical safety net in Lane County that strengthens and empowers disadvantaged families and persons with disabilities by: 


 assisting them to understand, access and coordinate formal and informal services and supports to meet basic life needs such as food, housing, medical care, respite, and job placement.


ensuring child and family needs are met in a timely manner, without costly duplication and confusion, and before more expensive services are required.

arranging and, as necessary, attending school, medical, mental health, and other important meetings with families, ensuring that their voice is heard and promoting cost-saving collaboration across providers.
providing encouragement, emotional support and continuity leading to families feeling less isolated and more in control of their lives.

Presently there are 2234 families enrolled in the Family Support and Service Coordination program. This past year case coordinators provided intensive support to 170 newly referred families and 438 continuing families who were linked to more than 130 different programs and services.

Current Organizational Priorities:

Assisting families to access health care and insurance services.
Support for families invovled with DHS Child Welfare.
Stabilization for children in foster care.
Coordination of services and supports for families experiencing domestic violence and homelessness.
Targeted outreach to Latino and rural communities.

Population(s) Served

Information ServicesDirection Service acts as an information clearinghouse on a broad range of disability related topics, which include legal issues, resources, parenting, barrier-free design, disabling conditions, and controversial treatments. Direction Service is also a part of a community resource website called 211(http://www.211lane.org) . Visitors to 211(http://www.211lane.org) will find information on a broad array of organizations that can meet the needs of persons with disabilities and their families. Direction Service, in joining with other information and referral providers, is now part of a comprehensive system that includes listings on more that 2,000 agencies and support groups. Direction Service uses this information to respond to many requests for information each year. A summer program directory(pg40.cfm) is also produced and distributed annually.
 
Please click here to view our page of suggested resources and articles.(pg8.cfm)

Population(s) Served

Direction Service Counseling Center
Direction Service Counseling Center provides the full range of mental health services to very young children, children and adolescents, families, adults, and elders. These services include: comprehensive assessment, treatment planning, individual and family therapy, skill building, group therapy and consultation. The Counseling Center provides service to clients experiencing mood and anxiety disorders, post-traumatic stress disorder, and childhood impulse and behavioral disorders. Personnel are particularly adept at providing services to clients and families who experience developmental disabilities in combination with mental and emotional disorders.
 

 

 

Assessment and Evaluation Center                                               

The Assessment and Evaluation Center provides Psychological Evaluations, Assessment of Intellectual Functions, Personality Assessment, Assessment of Anxiety, including Post-Traumatic Stress Disorder and Obsessive Compulsive Disorder, Assessment for Depression, Academic Assessments, including Learning Disability Assessments, Attention-Deficit/Hyperactivity Disorder and Attention-Deficit Disorder.  Referrals may include people who are difficult to diagnose, who appear to have more than one mental health diagnosis, who have been difficult to treat, who are looking for an independent evaluation related to special education or other school-related matters.  [email protected](mailto:[email protected])

 

Counseling Center Address576 Olive Street, Suite 307 Eugene, OR 97401 (541) 344-7303 FAX: 686-6283

Emergency Cell Phone: 913-1701

Population(s) Served
Adults

Center for Appropriate Dispute Resolution In Special EducationFunded by the Office of Special Education Programs at the United States Department of Education, Direction Service serves as the lead agency for The Center for Appropriate Dispute Resolution In Special Education (CADRE). CADRE(http://www.directionservice.org/cadre) operates as the National Center on Dispute Resolution in Special Education and supports all fifty states, the U.S. territories and the Bureau of Indian Affairs in utilizing the full continuum of conflict resolution options. CADRE leverages the experience of individual and organizational leaders to provide efficient, effective and high quality technical assistance. These affiliations include a unique blend of parents and professionals, expertise in technical assistance and extensive knowledge of dispute resolution practices. CADRE builds its activities, products and services around the needs of state and local education and early intervention systems, families, educators, service providers, parent centers, and dispute resolution programs and practitioners. CADRE core partners include: Direction Service; Resourceful Internet Solutions (RIS); National Association of State Directors of Special Education (NASDSE); The National Dissemination Center (Formerly NICHCY); The Technical Assistance ALLIANCE for Parent Centers at PACER (Alliance); and Teaching Research at Western Oregon University. www.directionservice.org/cadre (http://www.directionservice.org/cadre )

Population(s) Served

Where we work

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Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The Family Support and Service Coordination program strengthens and empowers individuals with disabilities and their families, helping them meet their basic needs and achieve their highest levels of independence.

Through the Family Support Program families of children and youth with disabilities will:
•Experience reduced stress and frustration levels leading to a reduction in abusive behavior;

•Receive parent education and training specific to their situation and their child's special needs;

•Be better able to access services (including behavioral consultation, mental health services, health care, prescription medication, food, shelter and clothing), training and information they need to enable their family to function successfully in our community;

•Become more self-reliant (i.e., able to understand their options and make decisions), decreasing their need for assistance to effectively meet their families' needs; and

•Be more successful at school and in the community and ultimately more likely to achieve their full potential.

Family Service Coordinators achieve these objectives through the provision of emotional support; information and education; assessment of family needs and assets; initiation and coordination of services; communication with service providers; continuing needs identification as child and family circumstances change; and ongoing support.

Direction Service has a legacy of over thirty years of service to children and youth with disabilities and their families.


•A small staff of highly-educated, highly-trained, highly-capable and extremely dedicated individuals willing to work very hard for non-competitive wages.

•Over 33 years of well-developed, laser-focused and extremely productive methodology that allow for the successful management of preposterously large numbers of very complex cases and an ever increasing demand for service.

•Privileged access to resources based on longstanding relationships enabling unique solutions to vexing system challenges. For example, the agency has garnered positive relationships with specialists and physicians that have allowed families to access timely pro-bono services.

•An ongoing partnership with the U.S. Department of Education that provides technology and infrastructure that creates greater organizational efficiency.

• An institutional memory that contains extensive knowledge of strategies, best practices and available resources that is utilized not only in service of children and families, but also to support other human service network staff.

•A network of committed volunteers who, along with frequent practicum students, donate an estimated 1150 hours of assistance annually and provide other free services including legal services, public relations, marketing and graphic design.

In 2013:

•196 newly referred and 553 continuing children and their families will receive case coordination and advocacy.

•90.8% of responding families will report improved ability to access available services, training and the information they need to enable their child to function successfully.

•90.7% of responding families will report improved self-reliance and decreased need for assistance to effectively meet their families' needs. This is an increase from 89% from the previous year.

•89.6% report improved self-reliance and decreased need for assistance to effectively meet their families' needs. This is a slight increase from last year, but continues to be a challenge for many families we serve. Despite our empowerment model and other interventions, many families feel like they are better able to advocate for the needs of their family. However, they feel reliant on social services to meet those needs.

Financials

Direction Service
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Operations

The people, governance practices, and partners that make the organization tick.

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Direction Service

Board of directors
as of 02/08/2022
SOURCE: Self-reported by organization
Board co-chair

Mr. Christopher Boone

Boone Insurance Agency

Term: 2013 - 2019


Board co-chair

Mr. Matt Sprick

Ancora Publishing

Term: 2017 - 2020

Linda Lewis

Retired, University of Oregon

Carol Knobbe

Assistant Superintendent, Lane Education Service District

David Nelkin

Owner, Eugene Coin & Jewelry

Melissa Vigil

Chief Administrative Officer, Northwest Community Credit Union

Aaron Stansbury

Real Estate Broker/Agent, Keller Williams Realty

Jayson Davis

, Northwest Community Credit Union

Jennifer Sheffler

Contract Administrator, Dynasty Concrete Co.

Lara Johnson

Attorney, Corson & Johnson Law Firm

Bridget Byfield

Child Welfare Supervisor, Department of Human Services Child Welfare

James Walugembe

Financial Aid Representative, Lane Community College

Jennifer Sheffler