All Hands Raised

Who are the people you serve with your mission?

All Hands Raised (AHR) convenes community stakeholders at multiple levels--from the executive level to educators and community members who work directly with students and families and from all sectors. We collectively have a single goal: to improve the educational outcomes and long-term career prospects for the more than 220,000 young people who live in Multnomah County using a racial educational equity lens. AHR is the primary convener of community partners who identify the systemic factors contributing to barriers for student success and identify solutions to mitigate systemic racism. We relentlessly and systematically connect our community’s diverse assets with the explicit goal of working in new ways together to improve kids’ success inside and outside of school.

How is your organization collecting feedback from the people you serve?

Focus groups or interviews (by phone or in person), Community meetings/Town halls,

How is your organization using feedback from the people you serve?

To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve,

What significant change resulted from feedback?

Over ten years ago, All Hands Raised convened the community with a goal of having a shared set of disaggregated data to measure student success. The result was a set of twelve Community-wide indicators that are reviewed on an annual basis. All Hands Raised began the process a year ago to gather feedback from all of our community partners to determine whether these indicators were the right indicators and, if not, suggestions on what indicators would be more relevant to measure. The end result was that the community feedback recommended a refresh of the Community-wide Indicators to reflect a sharper focus on racial equity and identify upstream indicators that better inform needed changes.

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board, Our funders, Our community partners,

How has asking for feedback from the people you serve changed your relationship?

The feedback AHR regularly receives from the people we serve strengthens the relationship and the sense of shared accountability in working to ensure student success. As a collective impact organization, we provide the forum and environment that empowers the community to have shared ownership and accountability for working on system transformation that can increase the level of student success; particularly for BIPOC students.

Which of the following feedback practices does your organization routinely carry out?

We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

What challenges does the organization face when collecting feedback?

We don't have any major challenges to collecting feedback,