Human Services

Hospice of Santa Cruz County

  • Scotts Valley, CA
  • www.hospicesantacruz.org

Mission Statement

Hospice of Santa Cruz County provides professional, compassionate care recognizing that individuals and families are the guiding force in their own end-of-life experience.

Main Programs

  1. Transitional Care Program
  2. Grief Support
  3. Healthy Understanding of Grief (HUG)
  4. Caminando Juntos (Latino hospice, grief support and outreach)
Service Areas

Self-reported

California

Serving the communities of Santa Cruz and Northern Monterey Counties

ruling year

1978

Principal Officer since 2012

Self-reported

Michael Milward

Chief Operations Officer since 2014

Self-reported

Michelle Dahlkemper

Keywords

Self-reported

Hospice care, grief counseling, death and dying, children grief support, group grief counseling,palliative care, latino hospice care, end-of-life

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Also Known As

HSCC

EIN

94-2497618

 Number

0904658313

Contact

Cause Area (NTEE Code)

Hospice (P74)

IRS Filing Requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Programs + Results

How does this organization make a difference?

Overview

Self-reported by organization

Hospice of Santa Cruz County (HSCC) has a clearly defined mission and purpose and continues to provide quality end-of-life care and support to the community. HSCC’s daily census has grown from an average of 112 patients per day to 130, a record in the agency’s thirty year history. Survey results from the National Hospice and Palliative Care Organization show HSCC’s hospice program has been rated "excellent" – above the national rating and other hospice providers in California.

Programs

Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Program 1

Transitional Care Program

The Transitional Care program helps seriously ill patients and their families to create care plans,  learn about advanced care planning and connect with community resources.  Transitions' professional staff also provides emotional support to help ease the uncertainty that accompanies serious illness. Volunteers can provide companionship, and other practical issues such as travel to and from medical appointments.   The number of clients served through HSCC’s Transitional Care program has more than doubled over the last three years, as the need for compassionate, professional support increases in our community.

Category

Health Care

Population(s) Served

Aging/Elderly/Senior Citizens

Disabled, General or Disability Unspecified

Budget

Program 2

Grief Support

HSCC’S grief support services provide assistance specific to the needs of seniors, adults, teens, and young children. Grief support is offered to hospice families and to the community at large in English and Spanish and can be accessed privately, in small groups, and in schools.

Category

Health Care

Population(s) Served

Adults

Children and Youth (infants - 19 years.)

Budget

Program 3

Healthy Understanding of Grief (HUG)

The Healthy Understanding of Grief (HUG) program provides direct bereavement education and compassionate support that helps children and adolescents give voice to their loss. Taking into account developmental age factors and the uniqueness of each child’s grief journey, HUG offers participants multiple ways to express their thoughts, memories, and feelings in a caring environment. Whether in individual counseling, through group work or in-school groups, children learn that death is a natural part of life, that grief is a normal and healthy response, and most importantly, that they are not alone in confronting their loss.

 

In addition to providing support in the time before and after the death of a loved one, the benefits of grief services can impact children throughout the rest of their lives. Beyond reducing children’s feelings of separateness and promoting a sense of community with others coping with grief, HUG promotes self-esteem, strengthens social skills, and provides an opportunity for self-reflection and growth. A Healthy Understanding of Grief goes far beyond concrete pieces of information about death to impart the techniques that will aid in future stress management and emotional wellness.

Category

Health Care

Population(s) Served

Children and Youth (infants - 19 years.)

Budget

Program 4

Caminando Juntos (Latino hospice, grief support and outreach)

Caminando Juntos ("Walking Together") provides culturally appropriate, expert hospice care, education and grief support to Latino individuals and families. The program strives to enable Latino families to have greater access to end-of-life care by employing grassroots and innovative strategies. By exploring the ways our attitudes, practices and understanding of end-of-life issues are shaped by our own particular cultures, HSCC is working to empower Latino individuals and families with knowledge and access to compassionate end-of-life care.

Category

Health Care

Population(s) Served

Hispanics

Budget

Service Areas

Self-reported

California

Serving the communities of Santa Cruz and Northern Monterey Counties

Social Media

Blog

Funding Needs

While 90% of funding for hospice care is generated from Medicare, Medi-Cal and private insurance, financial support from individual donors and foundations remains critical to the success of HSCC’s core services and educational programs. Approximately 10% of HSCC’s annual budget (nearly $1 million) is reliant upon fundraising activities to meet programmatic goals and offset the costs of the Transitions program, Grief Support program, Latino outreach (Caminando Juntos), the POLST Initiative, hospice care for the un-insured and ongoing technology needs.

External Reviews

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Financials

Financial information is an important part of gauging the short- and long-term health of the organization.

HOSPICE OF SANTA CRUZ COUNTY
Fiscal year: Jul 01-Jun 30
Yes, financials were audited by an independent accountant.

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Operations

The people, governance practices, and partners that make the organization tick.

Hospice of Santa Cruz County

Leadership

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  • Forms 990 for 2015, 2014 and 2013
  • Board Chair and Board Members
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Principal Officer

Michael Milward

Chief Operations Officer

Michelle Dahlkemper

BIO

CEO Michael Milward is leading this mission driven organization to increasing excellence across the horizon of opportunities and challenges as we move into this new frontier of healthcare in the next decade. With a full 25% of Medicare spending incurred in the last year of life and the ever increasing understanding that people want both choice and dignity at the end of life, this is a unique time in hospice care. HSCC has an annual budget of 18M, and ADC of approximately 190, a staff of approximately 140, soon to be deployed outpatient palliative care program, and a superb grief support program for both hospice families as well as the entire community.

Governance

BOARD CHAIR

Marilyn Calciano

BOARD LEADERSHIP PRACTICES

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section, which enables organizations and donors to transparently share information about essential board leadership practices. Self-reported by organization


RESPONSE NOT PROVIDED

BOARD ORIENTATION & EDUCATION

Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations?


RESPONSE NOT PROVIDED

CEO OVERSIGHT

Has the board conducted a formal, written assessment of the chief executive within the past year?


RESPONSE NOT PROVIDED

ETHICS & TRANSPARENCY

Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year?


RESPONSE NOT PROVIDED

BOARD COMPOSITION

Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership?


RESPONSE NOT PROVIDED

BOARD PERFORMANCE

Has the board conducted a formal, written self-assessment of its performance within the past three years?