Abode Services

Because everyone should have a home.

Fremont, CA   |  http://www.abodeservices.org

Mission

Abode Services' mission is to end homelessness by assisting low-income, un-housed people, including those with special needs, to secure stable, supportive housing and to be advocates for the removal of the causes of homelessness.

Notes from the nonprofit

Thank you for your interest in Abode Services and its mission to end homelessness! Please visit the website at abodeservices.org for more information regarding its programs and the people served.

Ruling year info

1989

Executive Director

Mr. Louis Chicoine

Main address

40849 Fremont Blvd

Fremont, CA 94538 USA

Show more contact info

Formerly known as

Tri-City Homeless Coalition

EIN

94-3087060

NTEE code info

Housing Development, Construction, Management (L20)

Alliance/Advocacy Organizations (L01)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Abode Services' mission is to end homelessness by assisting low-income, un-housed people, including those with special needs, to secure stable, supportive housing; and to be advocates for the removal of the causes of homelessness.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Permanent Supportive Housing

Abode Services currently provides a full array of wrap-around resident services to 16 permanent supportive housing communities in the Bay Area. The supportive services provided by Abode for permanent supportive households enable the residents to achieve their goals and support them to remain stably housed.

Population(s) Served
Homeless people

Rapid re-housing provides short-term rental assistance and services with the goal of helping people obtain housing quickly, increase self-sufficiency, and stay housed. Resources and services provided are typically tailored to the needs of the person. Rapid re-housing has proven to be effective in keeping formerly homeless people in newfound permanent housing. Once in a home, they are in a better position to address the issues that may have led to their homelessness, such as gaining employment or facing substance abuse challenges. In the most recent fiscal year, 97 percent of households housed through rapid re-housing programs exited to permanent housing.

Population(s) Served

This supportive housing program provides rental assistance, housing placement, ongoing subsidies, and supportive services for extremely vulnerable groups in Oakland, including older adults and people exiting the criminal justice system.

Population(s) Served

This homelessness-prevention program is for young adults exiting the foster care system.

Population(s) Served

The HOPE Project Mobile Health Clinic, our partnership with Tri-City Health Center, provides health and social services to homeless people in southern and eastern Alameda County.

Population(s) Served

This partnership of local shelters in Alameda County works to help families gain access to employment support and housing.

Population(s) Served

Abode Services is the largest homeless housing and services provider in the Bay Area. As part of our growth in response to the region’s housing and homelessness crisis, we now operate nearly 60 programs that aim to rehouse people in need as quickly as possible. The combination of housing programs and wraparound social services forms the core of our approach to ending homelessness.

Services:
Abode’s social services department coordinates health and supportive services for participants in the shelter and supportive housing programs, offering comprehensive on-site assistance. Abode has also cultivated strong relationships with more than 40 local service providers to connect participants to additional services. The on-site services that we provide at housing sites include job training, parenting classes, financial literacy, computer training, case management, health education, and activities, and many others.

Programs:
Abode Services operates nearly 60 primary programs across five counties and has experienced dramatic growth in response to the increasing need for affordable housing and services for homeless people. As a Housing First agency, our programs — from street-level outreach to permanent supportive housing — are designed to connect participants to housing as quickly as possible.

Listed in the agency's Guidestar profile are just a few of the programs Abode administers in pursuit of our mission to end homelessness.

Population(s) Served
Homeless people
Homeless people
Homeless people
Homeless people
Homeless people
Homeless people

Where we work

Accreditations

Great Nonprofits - Top-Rated 2020 List 2020

Awards

Distinquished Record of Public Service 2006

California Legislature Assembly

Recognition Award for 20 Years of Service to the Community 2009

California Senate

Gold Seal of Transparency 2019

Charity Navigator

2012 Human Relations Commission Award for Human Services 2012

City of Fremont, Human Relations Commission

Affiliations & memberships

Great Nonprofits - Top-Rated 2020 List 2020

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of people using homeless shelters per week

This metric is no longer tracked.
Totals By Year
Population(s) Served

Homeless people

Related Program

Abode Services' Housing and Supportive Services Programs

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of applications for housing received from targeted population

This metric is no longer tracked.
Totals By Year
Population(s) Served

Homeless people

Related Program

Abode Services' Housing and Supportive Services Programs

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

55 Individuals/44 Households

Number of households that obtain/retain permanent housing for at least 6 months

This metric is no longer tracked.
Totals By Year
Population(s) Served

Homeless people

Related Program

Abode Services' Housing and Supportive Services Programs

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of people in the area with access to affordable housing as a result of the nonprofit's efforts

This metric is no longer tracked.
Totals By Year
Population(s) Served

Homeless people

Related Program

Abode Services' Housing and Supportive Services Programs

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of children and youth who have received access to stable housing

This metric is no longer tracked.
Totals By Year
Population(s) Served

Homeless people

Related Program

Abode Services' Housing and Supportive Services Programs

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Abode Services was founded in Alameda County in 1989, when a small group of people came together to address the growing problem of homelessness in the Tri-City Area.

Since then, Abode Services has expanded its impact throughout the San Francisco Bay Area, serving more than 10,500 people each year in Alameda, Santa Clara, San Francisco, Santa Cruz, San Mateo, and Napa counties.

Abode Services develops and implements innovative programs to end homelessness. The agency is built on the principles of Housing First, a proven approach that has yielded far superior results than those of past strategies for ending homelessness. Abode Services' results show how effective its work has been at ending homelessness for vulnerable children and adults in our community.

Abode Services remains highly dedicated to measuring its progress and reporting those results to the community. Below are key statistics that illustrate the real impact Abode is having on ending homelessness.

By 2025, Abode Services seeks to double its impact.

Since 2010, Abode has placed 13,928 individuals into permanent housing and expanded its efforts into six Bay Area counties: Alameda, Santa Clara, San Francisco, San Mateo, Santa Cruz, and Napa.

During the 2020 fiscal year:
-Abode Services assisted 10,531 adults and children in our programs.
-The agency's housing programs served 5,867 people on a given night, providing safe, stable homes to those who would otherwise be homeless or at severe risk of losing their housing.
-The agency served more than 800 veterans.
-Abode Services' programs helped more than 2,300 children.
-Finally, more than 1,650 people in its programs exited into permanent housing.

Key Strategies

1.) Re-house homeless people as quickly as possible.:

People who are homeless, for even a few days, are at significant risk for illness and psychological trauma. To reduce the time that people are homeless or in any housing crisis, Abode Services provides multiple programs built on a rapid re-housing model, in which a family is able to sign their own lease just a few days after being referred to the program.

2.) Provide supportive housing for people who are homeless:

Abode Services provides permanent and transitional housing subsidies through more than 30 different programs at scattered-site housing developments throughout the San Francisco Bay Area Counties it serves. The breadth of programs and sites allows the agency the flexibility to connect families and individuals with housing types and locations that suit them.

3.) Abode Services has relied on its supportive housing development entity, Allied Housing, to build new homes and convert existing buildings into housing sites that provide a home and services for those in need.

The agency's list of supportive housing developments is growing. Abode Services has broken ground on Calabazas Community Apartments in the city of Santa Clara. Calabazas will feature 145 studio homes and is expected to open in 2021. Likewise, City Center Apartments, a 60-unit veteran-focused development in Fremont, will start construction in 2020 and open in 2021. Laguna Commons, a Fremont supportive housing community that rehouses veterans and others who have experienced homelessness, was co-developed by Abode and opened in 2016.

4.) Provide specialized services for our participants to promote their well-being, increase their self-sufficiency, and help them stay housed:

Abode Services delivers flexible services for participants in its programs to support stability and independence. The services include primary and mental health care, financial literacy training, vocational counseling, employment services, and child care assistance. One population hit particularly hard by homelessness is young children. For families with children, the agency provides special support to encourage resilience after homelessness and enhance the physical, emotional, and mental well-being of both children and parents. These supportive services include school enrichment programming, parenting skills classes, health screenings, and connection to benefits and resources.

Abode Services has developed an outstanding pool of human, financial and material resources that enables the agency to accomplish its goals and objectives. These resources include:

• A highly engaged and committed Board of Directors active in fundraising and advocacy.

• Visionary, talented and respected staff with a track record of accomplishment and innovation.

• Strong collaborative partnerships with public agencies and non-profit organizations that leverage program resources and keep costs manageable.

• Top rating for sound fiscal policies. Abode Services has been awarded Charity Navigator's top four-star rating for fourteen consecutive years and is part of just 1 percent of rated agencies to have won this distinction for the same amount of time.

• Diverse funding streams that include government agencies, private and community foundations, corporations, individuals, local businesses, churches, and service organizations.

• Broad annual volunteer support that includes more than 1,200 people from more than 50 businesses, churches, and community groups.

• Appropriate facilities to support multiple programs, including offices in strategic locations throughout six counties that allow Abode Services to provide services in the most cost-effective way possible.

On a typical night, 2,200 people sleep in a home, instead of being homeless because of Abode Services. Since 2010, we have ended homelessness for almost 13,928 households.

The outcomes demonstrate that Abode Services is reaching its long-term goals to end homeless by meeting its primary objective to provide sustainable, supportive housing for people with the greatest needs. The agency has learned that its housing strategies are successful in preventing and ending homelessness in the communities served.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • What significant change resulted from feedback?

    An example of the agency’s powerful data, in collaboration with local police and hospital data, was showcased when the County of Santa Clara launched California’s first Pay for Success (PFS) project in partnership with Abode Services. The project provides a combination of housing and supportive services (permanent supportive housing) to chronically homeless individuals who are frequent users of the county’s emergency rooms, emergency psychiatric facilities, and jail. Through the system, Abode Services staff are able to identify if the participants in the program are checking into hospitals or other treatment settings. The process allows for greater communications between systems and a higher level of coordinated care.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback,

Financials

Abode Services
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
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  • Compare nonprofit financials to similar organizations

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Abode Services

Board of directors
as of 2/11/2021
SOURCE: Self-reported by organization
Board chair

Ken Smith

Hirendra Hindocha

Digital Nirvana

Ann Danner

Community Volunteer

Tejas Saraiya

Google

Sameer Bhasin

Marketing and Branding Strategist

Gail Price

Community Volunteer

Tom Wasow

Stanford University

Rohit Angle

Google

Brian Gin

Cisco

Tarrah Henrie

Corona Environmental Consulting

Ann Danner

Nonprofit Consultant

Ken Smith

Ken Smith Realty

John Barton

Stanford University

John Domantay

Superior Court of California, Alameda County

John Lee

Washington Hospital

Hassan Khawaja

Lucid Motors

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 02/11/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

No data

Equity strategies

Last updated: 01/25/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.