APA FAMILY SUPPORT SERVICES

Strengthening Family Connection

aka APA   |   San Francisco, CA   |  www.apafss.org

Mission

Our mission is to support family development and to prevent child abuse and domestic violence, and to advocate for culturally competent services through education, community building, and leadership development. We strengthen families with a comprehensive set of services to prevent and treat problems that may occur as a result of stress, barriers and challenges of language, finances, and lack of resources.

Ruling year info

1996

Executive Director

Fanny Lam

Main address

10 Nottingham Place

San Francisco, CA 94133 USA

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EIN

94-3164091

NTEE code info

Family Services (P40)

Hot Line, Crisis Intervention (F40)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Parent-Child Interactive Programs

-Early Literacy groups for 0-5 year-old children promote School Readiness.
Staff-led activities which include arts and crafts, storytelling, singing and dancing, interactive play, and music will stimulate a child’s emerging sense of imagination, coordination, and development. Parents will gain knowledge of children's developmental milestones.

-S.T.E.A.M Family Literacy Project offers API families with a 5-9 year-old child a hands-on interactive opportunity to learn and discuss science, technology, engineering, art, and math through fun projects and experiments. The interaction provides parents the opportunity to teach their children to make the connection between what they are learning/studying and how to apply it to real life situations.

Population(s) Served
Adults
Children
Infants and toddlers
Low-income people
Immigrants

Two programs targeting 6-12 year-old students, new immigrants, limited English proficiency students, particularly those living in SRO (Single Room Occupancy) housing:
-After School Discovery Club and STEAM (STEM+Art) aim to increase creativity, confidence, socialization, teamwork, leadership, career exploration, and community activism, and to provide support for youths struggling academically. Smart Money Learning Bank introduces the basics of handling money & finances.
-Summer Read & Learn engages students in reading and writing and emphasizes phonics, providing them with a consistent learning routine during July.

For high school students:
-Youth Education, Leadership & Advocacy Project with workshops on job skills training, early career introduction, and exploration of options between education & employment. >Field trips to colleges & a variety of work environments. >Opportunities for service learning & youth leadership in environmental health education and civic engagement.

Population(s) Served
Adolescents
Children
Preteens
Immigrants

A comprehensive set of services to prevent & treat problems that may occur as a result of stress, barriers and challenges of language, finances, and lack of resources.

-Positive Parenting Program is an evidence-based program involving core principles of positive parenting & effective behavior change. Strategies to reduce behavioral/emotional concerns in 2-12 year-olds. Taught in multiple languages.
-in-Home Visits by bilingual/bicultural staff in order to provide the most effective family support services. Staff is able to identify issues & prevent situations that can lead to domestic violence or child abuse.
-Support Groups for parents/caregivers provide social connections, especially important during the pandemic.
-Economic Self-Sufficiency Program and Life Skills Workshops. Our Family Economic Success Program provides computer training, ESL, conversational English tutoring, job coaching, workshops on digital/smartphone skills, cyber security, & financial literacy for the community.

Population(s) Served
Adults
Low-income people
Working poor
Unemployed people
Immigrants

Many of the children, youth, adults, and families we work with have experienced grief, loss, trauma, life transitions, divorce, domestic, immigration, and community violence.

-Our multilingual Stress Hotline personnel listens and offers emotional support & referrals.
-Our Behavioral Health Program offers psychotherapy counseling & therapy groups. These site-based or school-based services are no charge to clients and are language-appropriate.

Population(s) Served
Low-income people
Adults
Adolescents
Children
Immigrants

During this pandemic, many of our low-moderate income clients are among those hit hardest.

-APA's community food pantry serves double the number of people pre-pandemic. We partner with the SF-Marin Food Bank in this weekly operation. Our staff & volunteers deliver grocery boxes to those who are food-insecure -- families with young children, seniors, housebound, and immunocompromised individuals.

-Provide assistance to clients in negotiations with landlords on eviction and partial payments of rent/utilities.

-Purchase & deliver grocery boxes, safety & essential supplies, and diapers to highest-need families as needed, including to those quarantined due to COVID-19 exposure.

-Provide Holiday Cheer Care Boxes to our highest-need clients. We include books & games for the children in the care boxes, along with essential supplies (such as personal/oral hygiene items, personal protective equipment, clothing, groceries, and blankets.)

Population(s) Served
Low-income people
Unemployed people
Adults
Children and youth
Immigrants

Where we work

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    APA Family Support Services is San Francisco's foremost advocate and service provider for at-risk Asian and Pacific Islander children and their families. Created with the goal of providing culturally competent services for new Asian immigrants in the community, we have since branched out, our services are made available to families of all ethnicities. ​APA has expanded from our San Francisco General Hospital location to 7 offices in 5 neighborhoods throughout the city. APA is able to reach and provide services to over 8,000 families annually, in different languages and dialects -- Cantonese, Mandarin, Tagalog, Vietnamese, Cambodian, Laotian, Thai, and Spanish.

  • How is your organization collecting feedback from the people you serve?

    Case management notes, Suggestion box/email, Communicate with Clients on site,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    Clients are eager for in-person activities after meeting on zoom for the past 18 months. We value our clients' opinion and also recognize the importance of social interaction. We resume some of our programs into in-person meetings, such parent support groups, woman support groups, Family Day Event. Our Family Day Event at Tenderloin Children's Playground was paused for 2 years. We just had our in-person events on Jun 3rd, 2022, with over 200 participants. Activities includes lions dance performance, games, face-painting, balloon man, raffles, lunches. It was a success and everyone enjoyed it.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    In the Asian Pacific Islands Community, we educate our clients the importance of giving feedbacks. We encourage them to let us know what we can do better, and what we can do more. It drives the creation of new programs, and and the clients are glad that their feedbacks are being heard and experience positive changes. The whole cycle helps to give them confidence in voicing out their thoughts and opinions to better advocate for themselves, which is also part of our organization's mission. We work together collaboratively to provide more resources and improvement to their lives.

  • Which of the following feedback practices does your organization routinely carry out?

    We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, API cultural doesn't practice giving feedback historically,

Financials

APA FAMILY SUPPORT SERVICES
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
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APA FAMILY SUPPORT SERVICES

Board of directors
as of 06/06/2022
SOURCE: Self-reported by organization
Board chair

Rose Chung

Asian America Foundation

Organizational demographics

SOURCE: Self-reported; last updated 6/6/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
Asian American/Pacific Islanders/Asian

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data