Human Services

Maitri

No one should have to suffer or die alone

aka Maitri Compassionate Care

San Francisco, CA

Mission

No one should have to suffer or die alone. Maitri provides compassionate residential care to men and women living with HIV/AIDS who are in need of hospice, respite, transition and 24-hour medical and mental health care.

Ruling Year

1994

Executive Director

Rev Rusty Smith

Main Address

401 Duboce Ave

San Francisco, CA 94117 USA

Keywords

AIDS, residential hospice, skilled-nursing care, low-income

EIN

94-3189198

 Number

0238440805

Cause Area (NTEE Code)

Hospice (P74)

Health - General and Rehabilitative N.E.C. (E99)

AIDS (G81)

IRS Filing Requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Social Media

Programs + Results

What we aim to solve

Individuals who are poor, homeless, mental health and addictions with advanced AIDS.

Our programs

What are the organization's current programs, how do they measure success, and who do the programs serve?

SOURCE: Self-reported by organization

Nursing and Attendant Care

Where we work

Our Results

How does this organization measure their results? It's a hard question but an important one. These quantitative program results are self-reported by the organization, illustrating their committment to transparency, learning, and interest in helping the whole sector learn and grow.

SOURCE: Self-reported by organization

Average wage of clients served (in dollars)

TOTALS BY YEAR
Population(s) served

Females,

Males,

LGBTQ people

Related program

Nursing and Attendant Care

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context notes

90% of our cliens are considered poor by HUD. They have little to no income.

Number of homeless participants engaged in housing services

TOTALS BY YEAR
Population(s) served

Females,

Males,

LGBTQ people

Related program

Nursing and Attendant Care

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context notes

60% of our population was homeless before they entered Maitri. Our Social Workers assist them when they leave with finding housing.

Charting Impact

Five powerful questions that require reflection about what really matters - results.

SOURCE: Self-reported by organization

What is the organization aiming to accomplish?

What are the organization's key strategies for making this happen?

What are the organization's capabilities for doing this?

How will they know if they are making progress?

What have they accomplished so far and what's next?

At Maitri, we strive to provide the type of care that each of us would like to receive at the end of our lives – care that is dignified, non-judgmental, unconditional. We hold dear the principle that each resident has the right to determine the degree of choice and awareness with which to experience life and death.

The six components of Maitri's model residential care program for people living with AIDS are:
Nursing & attendant care
Comfortable accommodations
Food & nutrition
Social work case management
Resident activities
Volunteer programs

Fourteen of our 15 beds are reserved for HUD-defined low-income people and represent 90% of San Francisco's non-institutional hospice beds.
Since opening in 1987, Maitri has been the final home for more than 1200 people who lived with AIDS.
We maintain a waiting list of between 10 to 14 people at any given time.
Maitri is a recognized leader in residential care for people living with AIDS. We serve as a model program. In the past few years, we have hosted health officials from India, The Netherlands, Denmark, The Republic of Togo, Japan, and Namibia where similar type facilities are in the planning stages.
Less than 20% of Maitri's annual operating budget is ear-marked for administrative and fundraising expenses, meaning your gift goes directly toward providing care.

Surveys and feedback from residents.

On track for accomplishing goals.

How We Listen

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

Source: Self-reported by organization

the feedback loop
check_box We shared information about our current feedback practices.
How is the organization collecting feedback?
We regularly collect feedback through: paper surveys, focus groups or interviews (by phone or in person), case management notes, community meetings/town halls, suggestion box/email.

External Reviews

Awards

Rating of "100%" (Commendable/Exceeds Expectations) 2012

San Francisco Department of Public Health & California Department of Social Services Community Care Licensing Division

Financials

Maitri

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Operations

The people, governance practices, and partners that make the organization tick.

Need more info?

FREE: Gain immediate access to the following:

  • Address, phone, website and contact information
  • Forms 990 for 2017, 2016 and 2015
  • A Pro report is also available for this organization.

See what's included

Board Leadership Practices

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section, which enables organizations and donors to transparently share information about essential board leadership practices.

SOURCE: Self-reported by organization

BOARD ORIENTATION & EDUCATION

Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations?

Yes

CEO OVERSIGHT

Has the board conducted a formal, written assessment of the chief executive within the past year?

Yes

ETHICS & TRANSPARENCY

Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year?

Yes

BOARD COMPOSITION

Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership?

Yes

BOARD PERFORMANCE

Has the board conducted a formal, written self-assessment of its performance within the past three years?

Yes