Housing, Shelter

Union Rescue Mission

The way home

Los Angeles, CA

Mission

Union Rescue Mission embraces people with the compassion of Christ. This is achieved through provision of a comprehensive pipeline of life transformation services including: food and housing, case management, substance abuse prevention counseling, mental health and medical/dental care, education and learning assistance, job training and placement programs, life skills classes, children and youth programs, and assistance locating permanent housing. Working together, activities empower recovery and life transformation, impacting the lives of more than 6,000 men, women, children, and families each year. Prioritizing the needs of women, Union Rescue Mission maintains a commitment to never turn away a woman, child or family.

Ruling Year

1935

Chief Executive Officer (CEO)

Rev. Andy Bales, M.A.T.

Main Address

545 S San Pedro St

Los Angeles, CA 90013 USA

Keywords

homeless, shelter, addiction, recovery, Christian, transitional housing, permanent supportive housing, food, clothing, residential programs, childrens programs, children, men, women, families, seniors

EIN

95-1709293

 Number

2942581955

Cause Area (NTEE Code)

Temporary Shelter For the Homeless (L41)

Other Housing, Shelter N.E.C. (L99)

Christian (X20)

IRS Filing Requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Social Media

Blog

Programs + Results

What we aim to solve

Los Angeles is in the middle of an epidemic of homelessness that is unfolding as rents skyrocket, benefits are squeezed, and more individuals and families are one crisis away from being forced to the streets. In 2019, the Los Angeles Homeless Services Authority (LAHSA) captured the scale of the crisis in its annual homelessness count, including the following key facts: • 58,936 people are currently experiencing homelessness in Los Angeles County, a 12% increase over 2018 • 75% of people experiencing homelessness are unsheltered • There has been a 6% increase in the number of families, and 30% of people experiencing homelessness are women. • There has been an 8% in seniors and a 24% increase in the number of youth experiencing homelessness. • There has been a 17% increase in the number of people who are chronically homeless. Union Rescue Mission is committed to ending homelessness for all - and maintains a commitment to never turn away a woman, child, or family.

Our programs

What are the organization's current programs, how do they measure success, and who do the programs serve?

SOURCE: Self-reported by organization

Life Transformation Program

Hope Gardens Family Center

Gateway Shelter and Services

Permanent Supportive Housing for Senior Women

Emergency Family Program

Where we work

Our Results

How does this organization measure their results? It's a hard question but an important one. These quantitative program results are self-reported by the organization, illustrating their committment to transparency, learning, and interest in helping the whole sector learn and grow.

SOURCE: Self-reported by organization

Number of meals served or provided

TOTALS BY YEAR
Population(s) served

No target populations selected

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Charting Impact

Five powerful questions that require reflection about what really matters - results.

SOURCE: Self-reported by organization

What is the organization aiming to accomplish?

What are the organization's key strategies for making this happen?

What are the organization's capabilities for doing this?

How will they know if they are making progress?

What have they accomplished so far and what's next?

Union Rescue Mission's (URM) main goal is life transformation - helping guests get healthy, find employment and housing. This is achieved through provision of a comprehensive pipeline of services including: food and housing, case management, substance abuse prevention counseling, mental health and medical/dental care, education and learning assistance, job training and placement programs, life skills classes, children and youth programs, and assistance locating permanent housing. Working together, activities empower recovery and life transformation, impacting the lives of more than 6,000 individuals and families each year.

Union Rescue Mission's pipeline of holistic services include: Emergency Services for individuals and families: The downtown Skid Row shelter provides emergency food and shelter and a first step towards recovery, health, jobs and housing for all populations experiencing homelessness. It is also the only emergency service program for families on Skid Row. In addition to basic needs, guests can access onsite services that help fuel life transformation including medical/dental and legal clinics, and case management and supportive services. On an average night, URM serves: 350 single women, 450 men, 186 families, and 430 children. Gateway: The Gateway program is the next step towards recovery, providing single adult men and women with up to 30 days of services (food, shelter and supportive services) at a nominal daily fee of $7. After that, guests can decide if they want to stay on and participate in long-term recovery programs at no cost. On an average night, the Gateway program serves 320 men and women. Life Transformation programs: Men can choose to participate in an intensive, 40 hour per week, 12-month recovery program. Activities center on helping guests overcome barriers that focus on their emotional, physical, financial and spiritual development. A comprehensive women’s recovery program is planned for 2020. Each year, at least 110 men participate in this program. Hope Gardens Family Center: Hope Gardens provides transitional housing for single mothers and children, as well as permanent supportive housing for senior women. It is one of the only sources of comprehensive transitional housing in LA County and meets a critical need for housing for families experiencing homelessness. Families can live there for up to three years and participate in a program of recovery that helps end homelessness. Each year, at least 100 families and 24 senior women participate in this program. Health Clinics: Unique healthcare partnerships with some of Los Angeles' leading universities provide access to onsite health care. These include a medical clinic, a dental clinic (with USC School of Dentistry), a mental health clinic (with Pepperdine University), physical therapy (with St Mary's Marymount). Each year, combined health services provide more than 12,000 visits for URM guests. Learning Center: This provides access to education through educational, computer, ESL, GED, tutoring programs, and post-secondary education/vocational opportunities to help guests get back into the work force. Each year, the Learning Center serves more than 300 individuals. Jobs Program: This program helps guest prepare for, secure and maintain a job. Activities include apprenticeships, resume writing/job preparation/placement activities. Each year, 300 men and women participate in this program. Thrift Store/Boutique: URM operates a Thrift Store in Covina. Plans are to open a second one in a new location in 2020 - to help provide jobs and a new source of revenue for URM.

For the last 128 years, Union Rescue Mission has grown to become the largest and most comprehensive outreach to men, women, children and families experiencing homelessness in LA County. It has a rich history of maintaining and innovating programs and working collaboratively to expand services to help end homelessness for all populations, but with a priority on serving women and families. Key examples include: • URM leads the way to ending homelessness for families in Los Angeles County. URM’s commitment to never turning a family away and the development of Hope Gardens Family Center underscore this commitment. Building on this reputation, URM is on its way to completing a campaign to build a second family housing site, which will provide housing and services for another 86 families (370 beds) in South Los Angeles. • Union Rescue Mission has installed a “Sprung Structure” adjacent to the Women’s Shelter at the downtown facility, to provide an additional 4,100 square-feet of accommodate, bathrooms and access to food and services for an additional 120 women downtown. Women continue to be the fastest growing segment of people experiencing homelessness in Los Angeles County. • Union Rescue Mission is preparing to open new permanent-supportive housing units at Hope Gardens Family Center for mothers who are unable to live independently, due to physical or mental disabilities. • Union Rescue Mission is the only organization on Skid Row that is committed to never turning away a woman or family. It is also one of the from city-wide agencies for referral for families and is considered a leader in the fight to end homelessness for families in Los Angeles County.

Key indicators of organizational success are tracked to measure progress. Categories tracked include: Financial Position - updates on organizational revenue goals Program Delivery and Impact - numbers of people impacted through each program Guest Services - emergency meals and night time shelter provided Development/fundraising - reporting on individual goals Marketing and Communications - reporting on social media/website status Compliance and Risk Management Numbers are logged daily and reported monthly and quarterly to the Senior Leadership Team and Board of Directors.

• In 2018, Union Rescue Mission provided: 1,104,080 meals were served; 447,773 nights of safe shelter were provided, to an average of 1300 people each day. URM is the recipient of the largest amount of food from the LA Food Bank. • Union Rescue Mission is the only shelter on Skid Row serving families. Its emergency family program has become the primary place of referral from city-wide social service agencies and other non-profits for families experiencing homelessness in Los Angeles County. More than 1,400 families were served in 2018. Currently, more than 120 families are served each night at its downtown emergency family program—an 111% increase from over a year ago. • Union Rescue Mission's Hope Gardens Family Center has become a model for transitional housing for families, helping to end homelessness for more than 1200 families since it opened in 2007. It is currently operating at full capacity, with a wait list of families. Hope Gardens has an 80% success rate for transitioning mothers with children who complete the program, into permanent housing. Modeled after Hope Gardens, Union Rescue Mission plans to develop a second family housing program, called Angeles House. It will be located in South Los Angeles. • Union Rescue Mission is the only organization on Skid Row that is committed to never turning away a woman or family. Currently, for the first time in its history, serving more women than men. It is the primary place from city-wide agencies for referral for families and is considered a leader in the fight to end homelessness for families in Los Angeles County. • Union Rescue Mission is a member of key task forces and collaborations for ending homelessness in Los Angeles. Rev. Andy Bales, CEO, is a leading authority on the issues of homelessness in LA and is frequently turned to for advice and commentary from City officials, city agencies, and the media.

How We Listen

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

Source: Self-reported by organization

the feedback loop
check_box We shared information about our current feedback practices.
How is the organization collecting feedback?
We regularly collect feedback through: paper surveys, focus groups or interviews (by phone or in person), case management notes, community meetings/town halls, suggestion box/email.
How is the organization using feedback?
We use feedback to: to identify and remedy poor client service experiences, to identify bright spots and enhance positive service experiences, to make fundamental changes to our programs and/or operations, to strengthen relationships with the people we serve.
With whom is the organization sharing feedback?
We share feedback with: our staff, our board.
What challenges does the organization face when collecting feedback?
It is difficult to: we don't have any major challenges to collecting feedback.

External Reviews

Photos

Financials

Union Rescue Mission

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  • Forms 990 for 2018, 2017 and 2016
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Operations

The people, governance practices, and partners that make the organization tick.

Need more info?

FREE: Gain immediate access to the following:

  • Address, phone, website and contact information
  • Forms 990 for 2018, 2017 and 2016
  • A Pro report is also available for this organization.

See what's included

Board Leadership Practices

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section, which enables organizations and donors to transparently share information about essential board leadership practices.

SOURCE: Self-reported by organization

BOARD ORIENTATION & EDUCATION

Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations?

No

CEO OVERSIGHT

Has the board conducted a formal, written assessment of the chief executive within the past year?

Yes

ETHICS & TRANSPARENCY

Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year?

Yes

BOARD COMPOSITION

Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership?

Yes

BOARD PERFORMANCE

Has the board conducted a formal, written self-assessment of its performance within the past three years?

No

Organizational Demographics

In order to support nonprofits and gain valuable insight for the sector, GuideStar worked with D5—a five-year initiative to advance diversity, equity, and inclusion in philanthropy—in creating a questionnaire. This section is a voluntary questionnaire that empowers organizations to share information on the demographics of who works in and leads organizations. To protect the identity of individuals, we do not display sexual orientation or disability information for organizations with fewer than 15 staff. Any values displayed in this section are percentages of the total number of individuals in each category (e.g. 20% of all Board members for X organization are female).

SOURCE: Self-reported by organization

Sexual Orientation

This organization reports that it does not collect this information.

Disability

This organization reports that it does not collect this information.

Diversity Strategies

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We track retention of staff, board, and volunteers across demographic categories
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We track income levels of staff, senior staff, and board across demographic categories
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We track the age of staff, senior staff, and board
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We track the diversity of vendors (e.g., consultants, professional service firms)
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We have a diversity committee in place
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We have a diversity manager in place
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We have a diversity plan
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We use other methods to support diversity