Union Rescue Mission

The way home

Los Angeles, CA   |  http://www.urm.org

Mission

Union Rescue Mission embraces people with the compassion of Christ. This is achieved through provision of a comprehensive pipeline of life transformation services including: food and housing, case management, substance abuse prevention counseling, mental health and medical/dental care, education and learning assistance, job training and placement programs, life skills classes, children and youth programs, and assistance locating permanent housing. Working together, activities empower recovery and life transformation, impacting the lives of more than 6,000 men, women, children, and families each year. Prioritizing the needs of women, Union Rescue Mission maintains a commitment to never turn away a woman, child or family.

Ruling year info

1935

Chief Executive Officer (CEO)

Rev. Andy Bales, M.A.T.

Main address

545 S San Pedro St

Los Angeles, CA 90013 USA

Show more contact info

EIN

95-1709293

NTEE code info

Temporary Shelter For the Homeless (L41)

Other Housing, Shelter N.E.C. (L99)

Christian (X20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Los Angeles is in the middle of an epidemic of homelessness that is unfolding as rents skyrocket, benefits are squeezed, and more individuals and families are one crisis away from being forced to the streets. In 2019, the Los Angeles Homeless Services Authority (LAHSA) captured the scale of the crisis in its annual homelessness count, including the following key facts: • 58,936 people are currently experiencing homelessness in Los Angeles County, a 12% increase over 2018 • 75% of people experiencing homelessness are unsheltered • There has been a 6% increase in the number of families, and 30% of people experiencing homelessness are women. • There has been an 8% in seniors and a 24% increase in the number of youth experiencing homelessness. • There has been a 17% increase in the number of people who are chronically homeless. Union Rescue Mission is committed to ending homelessness for all - and maintains a commitment to never turn away a woman, child, or family.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Life Transformation Program

A residential transitional living and recovery program focused on helping broken men to build new lives. Grounded on a solid biblical foundation, the program addresses the root cause of homelessness and offers lasting solutions to men as they move out of addiction and despair and back in the community as productive members of society.

Population(s) Served
Men and boys
Homeless people

A transitional housing program for women and children, Hope Gardens provides housing and comprehensive services for single mothers and their children who were previously experiencing homelessness. Services include: case management, access to medical care, counseling, job training, adult education, 12-step group support meetings; a nursery, pre-school, and after school program onsite. Mothers can live at Hope Gardens for up to two years to help them overcome challenges, become self-sufficient and move into housing.

Population(s) Served
Families
Homeless people

Providing for the basic emergency needs of men and women experiencing homelessness: food, clean clothing, shelter, personal hygiene, mail/phone service, safety, spiritual encouragement, a Learning Center, and individual counseling/assessment. Four clinics are also offered on-site addressing legal, physical health, mental health, and dental needs.

Population(s) Served
Men and boys
Women and girls

Permanent housing and services for senior women who have previously experienced homelessness. This program is located at Hope Gardens Family Center.

Population(s) Served
Seniors
Homeless people

This programs provides housing and access to services for families experiencing homelessness. Operated out of our downtown shelter located on Skid Row, families can find emergency housing and access to meals, medical care and case management services to help them transition back into housing. It is now the primary referral program for city-wide agencies working with families experiencing homelessness in Los Angeles County. It is also the only shelter located on Skid Row that serves families.

Population(s) Served
Families

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of meals served or provided

This metric is no longer tracked.
Totals By Year
Population(s) Served

Homeless people

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Number of bed nights (nights spent in shelter)

This metric is no longer tracked.
Totals By Year
Population(s) Served

Homeless people

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Union Rescue Mission's (URM) main goal is life transformation - helping guests get healthy, find employment and housing.

This is achieved through provision of a comprehensive pipeline of services including: food and housing, case management, substance abuse prevention counseling, mental health and medical/dental care, education and learning assistance, job training and placement programs, life skills classes, children and youth programs, and assistance locating permanent housing. Working together, activities empower recovery and life transformation, impacting the lives of more than 6,000 individuals and families each year.

Union Rescue Mission's pipeline of holistic services include:

Emergency Services for individuals and families: The downtown Skid Row shelter provides emergency food and shelter and a first step towards recovery, health, jobs and housing for all populations experiencing homelessness. It is also the only emergency service program for families on Skid Row. In addition to basic needs, guests can access onsite services that help fuel life transformation including medical/dental and legal clinics, and case management and supportive services. On an average night, URM serves: 350 single women, 450 men, 186 families, and 430 children.

Gateway: The Gateway program is the next step towards recovery, providing single adult men and women with up to 30 days of services (food, shelter and supportive services) at a nominal daily fee of $7. After that, guests can decide if they want to stay on and participate in long-term recovery programs at no cost. On an average night, the Gateway program serves 320 men and women.

Life Transformation programs: Men can choose to participate in an intensive, 40 hour per week, 12-month recovery program. Activities center on helping guests overcome barriers that focus on their emotional, physical, financial and spiritual development. A comprehensive women’s recovery program is planned for 2020. Each year, at least 110 men participate in this program.

Hope Gardens Family Center: Hope Gardens provides transitional housing for single mothers and children, as well as permanent supportive housing for senior women. It is one of the only sources of comprehensive transitional housing in LA County and meets a critical need for housing for families experiencing homelessness. Families can live there for up to three years and participate in a program of recovery that helps end homelessness. Each year, at least 100 families and 24 senior women participate in this program.

Health Clinics: Unique healthcare partnerships with some of Los Angeles' leading universities provide access to onsite health care. These include a medical clinic, a dental clinic (with USC School of Dentistry), a mental health clinic (with Pepperdine University), physical therapy (with St Mary's Marymount). Each year, combined health services provide more than 12,000 visits for URM guests.

Learning Center: This provides access to education through educational, computer, ESL, GED, tutoring programs, and post-secondary education/vocational opportunities to help guests get back into the work force. Each year, the Learning Center serves more than 300 individuals.

Jobs Program: This program helps guest prepare for, secure and maintain a job. Activities include apprenticeships, resume writing/job preparation/placement activities. Each year, 300 men and women participate in this program.

Thrift Store/Boutique: URM operates a Thrift Store in Covina. Plans are to open a second one in a new location in 2020 - to help provide jobs and a new source of revenue for URM.

For the last 128 years, Union Rescue Mission has grown to become the largest and most comprehensive outreach to men, women, children and families experiencing homelessness in LA County. It has a rich history of maintaining and innovating programs and working collaboratively to expand services to help end homelessness for all populations, but with a priority on serving women and families. Key examples include:

• URM leads the way to ending homelessness for families in Los Angeles County. URM’s commitment to never turning a family away and the development of Hope Gardens Family Center underscore this commitment. Building on this reputation, URM is on its way to completing a campaign to build a second family housing site, which will provide housing and services for another 86 families (370 beds) in South Los Angeles.

• Union Rescue Mission has installed a “Sprung Structure” adjacent to the Women’s Shelter at the downtown facility, to provide an additional 4,100 square-feet of accommodate, bathrooms and access to food and services for an additional 120 women downtown. Women continue to be the fastest growing segment of people experiencing homelessness in Los Angeles County.

• Union Rescue Mission is preparing to open new permanent-supportive housing units at Hope Gardens Family Center for mothers who are unable to live independently, due to physical or mental disabilities.

• Union Rescue Mission is the only organization on Skid Row that is committed to never turning away a woman or family. It is also one of the from city-wide agencies for referral for families and is considered a leader in the fight to end homelessness for families in Los Angeles County.

• In 2018, Union Rescue Mission provided: 1,104,080 meals were served; 447,773 nights of safe shelter were provided, to an average of 1300 people each day. URM is the recipient of the largest amount of food from the LA Food Bank.

• Union Rescue Mission is the only shelter on Skid Row serving families. Its emergency family program has become the primary place of referral from city-wide social service agencies and other non-profits for families experiencing homelessness in Los Angeles County. More than 1,400 families were served in 2018. Currently, more than 120 families are served each night at its downtown emergency family program—an 111% increase from over a year ago.

• Union Rescue Mission's Hope Gardens Family Center has become a model for transitional housing for families, helping to end homelessness for more than 1200 families since it opened in 2007. It is currently operating at full capacity, with a wait list of families. Hope Gardens has an 80% success rate for transitioning mothers with children who complete the program, into permanent housing. Modeled after Hope Gardens, Union Rescue Mission plans to develop a second family housing program, called Angeles House. It will be located in South Los Angeles.

• Union Rescue Mission is the only organization on Skid Row that is committed to never turning away a woman or family. Currently, for the first time in its history, serving more women than men. It is the primary place from city-wide agencies for referral for families and is considered a leader in the fight to end homelessness for families in Los Angeles County.

• Union Rescue Mission is a member of key task forces and collaborations for ending homelessness in Los Angeles. Rev. Andy Bales, CEO, is a leading authority on the issues of homelessness in LA and is frequently turned to for advice and commentary from City officials, city agencies, and the media.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Union Rescue Mission serves men, women, children and families who are experiencing homelessness in Los Angeles County. They include single adult men and women of all ages, single mothers, single fathers and two-parent families, young adults who have recently been incarcerated, who have transitioned out of foster care - all are financially destitute with no other place to call home. We offer our life transformation programs to all - including emergency, recovery, and transitional housing programs.

  • How is your organization collecting feedback from the people you serve?

    Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Community meetings/Town halls, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To strengthen relationships with the people we serve,

  • With whom is the organization sharing feedback?

    Our staff, Our board,

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We take steps to ensure people feel comfortable being honest with us,

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

Union Rescue Mission
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Union Rescue Mission

Board of directors
as of 10/28/2021
SOURCE: Self-reported by organization
Board chair

Ms Lisa Sloan

Jeffrey M. Hudson

CEO of George Elkins Mortgage Banking Company

Pastor Edward Smith

Senior Pastor, Zoe Christian Fellowship of Whittier

Kevin Dretzka

Private Equity Investor

Cary Mitchell, Ph.D.

Professor, Graduate School of Education & Psychology, Pepperdine Univ.

Robert Eitel

Retired. Former CEO and Founder of Roberts Audio Video

David Wood

Retired. Former Senior Executive JP Morgan Chase

Karen Preston

CEO, Lizzie Driver Inc

Francisco Leon

Executive Vice President California Resources Corporation

Lisa Sloan

Community Volunteer, Elder San Marino Community Church

Scott Watt

Watt Companies

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 04/14/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

No data

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 06/28/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.