ACTORS & OTHERS FOR ANIMALS

Who are the people you serve with your mission?

The MISSION of Actors and Others for Animals is to eliminate pet over-population, ensure good care and protection for pet companions and provide referral and financial support for economically-challenged pet guardians. We serve low income, and many times homeless, pet guardians in five Southern California counties with spay/neuter and veterinary care: Los Angeles, Ventura, San Bernardino, Riverside and Orange. Our help is financial, and done over the phone. We do not deal hands-on with the pets we serve as we do not have a veterinary clinic. We partner with lower costing veterinary clinics in the counties we serve.

How is your organization collecting feedback from the people you serve?

Suggestion box/email, other websites,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

We received concerns from applicants we helped regarding one veterinary clinic in particular. More than several applicants reported that they were treated offensively, were not allowed to receive answers to their questions such as when their pet would be seen/and or be able to return home causing additional stress and anxiety. Although we don't have control on how our partner veterinarian clinics operate their business, we were troubled by the multiple complaints and stopped using the clinic.

With whom is the organization sharing feedback?

Our staff, Our donors,

How has asking for feedback from the people you serve changed your relationship?

We ask pet guardians that we work with to relate their experience by providing voluntary feedback on the Great Nonprofits website. Some also email us directly. We share many of these experiences in our communications with our donors.

Which of the following feedback practices does your organization routinely carry out?

We aim to collect feedback from as many people we serve as possible, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.),

What challenges does the organization face when collecting feedback?

It is difficult to get the people we serve to respond to requests for feedback,