Child & Family Center

Strengthening Families Today for Stronger Communities Tomorrow

Santa Clarita, CA   |  www.childfamilycenter.org

Mission

Changing lives. Healing relationships. Helping people thrive.

Ruling year info

1985

CEO

Dr. Joan Aschoff

Main address

21545 Centre Pointe Parkway

Santa Clarita, CA 91350 USA

Show more contact info

EIN

95-3941342

NTEE code info

Community Mental Health Center (F32)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Child & Family Center is dedicated to helping children, families and adults reach their full potential for becoming caring and responsible adults. Established in 1976 as St. Stephen's Special School, the Agency's founders saw a need to assist children with emotional, learning and behavioral problems, by helping their parents learn better ways to parent them. Evolving into the SCV Special Children's Center in 1985, counseling services are added for teenagers and their parents. Now known as the Child & Family Center, the Agency has grown into a provider of comprehensive prevention, early intervention, diagnostic evaluation and therapeutic services for children, teens, adults and families who live in greater Los Angeles with primary service areas of Santa Clarita Valley and Antelope Valley. Programs include mental health (outpatient and field-based), substance use (outpatient and intensive outpatient), and domestic violence services (outreach and emergency shelter).

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Outpatient Mental Health Therapy

Individual, family and group therapy is available for those with a wide variety of emotional problems. Licensed Therapists and those working towards licensure, provide supervised services, including a number of evidence based practices geared towards addressing specific presenting problems.

Population(s) Served
Children and youth
Families

Any child under the age of 18 who may be a danger to themselves or others and is brought to the Center by their parent or legal guardian between the hours of 9am and 5pm receives a full range of crisis intervention services, including stabilization, and if necessary, psychiatric hospitalization. Additional services include individual counseling, support for the parent, legal referral to the client's medial plan or to a Center therapist for ongoing services.

Population(s) Served
Children and youth

Consultation with parents and teachers. Individual and group therapy for infants and toddlers.

Population(s) Served
Infants and toddlers
Parents

Teens and young adults who have a substance abuse problem along with an emotional disorder receive individual, family, and group services. In addition, a large number of substance abuse prevention services are provided on many school sites.

Population(s) Served
Adults
Adolescents

Families with severe problems may have their children removed from their home due to abuse, neglect or out of control behaviors on the part of the children. Wrap Around services provide "whatever it takes" to keep these children out of long term out-of-home placements, and to help the entire family stay together if the child is returned home or is place with a foster family. The team includes a facilitator, child and family specialist and a parent partner who provide mental health services in the home and help the family to create a plan for success.

Population(s) Served
Families

Thorough screening of prospective service staff, monitoring and supervision, and on-going training.

Population(s) Served
Adults

Domestic Violence Program offers shelter, intervention and prevention to victims of domestic violence and their children.
The program encompasses individual therapy, support groups, parenting classes and classes for children and teens.
In addition, the program provides victims under dire circumstances during the duration of 30 days to get access to transitional housing and additional services. Our 24-hour hotline is staffed by trained
advocates who provide counseling, information, referrals and access to immediate shelter.

Population(s) Served
Adults

Where we work

Accreditations

The Joint Commission Accreditation 2020

Awards

Community Provider Award of Excellence 2004

National Council for Community Behavioral Healthcare

Affiliations & memberships

Chamber of Commerce 1994

National Mental Health Association 1995

National Alliance for the Mentally Ill (NAMI) 1995

American Psychological Association 1991

Association of Psychology Postdoctoral and Internship Centers 2020

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients who report general satisfaction with their services

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Adults, Caregivers

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Context Notes

Reported is the percent of clients reporting general satisfaction across all programs (mental health, substance use, domestic violence, and family preservation services). Benchmark data available.

% of clients reporting satisfaction with receiving services in preferred language

This metric is no longer tracked.
Totals By Year
Population(s) Served

Age groups, Ethnic and racial groups

Type of Metric

Context - describing the issue we work on

Direction of Success

Holding steady

Context Notes

Consumers and caregivers are surveyed to assess experience of care for services provided in preferred language. This is part of the Agency's diversity, equity and inclusion plan.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our mission is changing lives, healing relationships, and helping people thrive. For over 40 years, Child & Family Center has provided quality care and services to children and families in need. As a vibrant and mission-driven organization, we have grown and evolved to meet the changing needs of the communities we serve and expectations of our funders. Child & Family Center aims to meet these goals, which align with the three-year Strategic Plan.
1. Meet client service hour expectations, timeliness and revenue expectations while holding expenses at or below budget.
2. Track and report the quality of the work being done as measured by the percent of treatment goals met, the completion of outcome measure data, and compliance with any standardized measure of client outcomes.
3. Pursue opportunities to grow the agency by expanding current grants, pursuing new grants, identifying and pursuing additional funding sources, growing through mergers and partnerships, and creating a valuable pipeline of quality clinical staff to support future growth.
4. Focus on creating organizational and departmental structure to support greater efficiency, accuracy, compliance and effectiveness.
5. Achieve three-year behavioral health accreditation from The Joint Commission for all programs and services.
6. Advance proactive and clear strategy for communicating to staff, clients, donors and the community.

We actively work to strengthen families today for stronger communities tomorrow. Our three-year Strategic Plan focuses on maintaining the financial stability required to accomplish this while demonstrating a deep commitment to and investment in our workforce. Described below are our goals and strategic focus framed by four aims:
• Better Care: Provide high quality care, treatment and services that are safe, timely, effective, efficient, equitable, ethical and client-centered. We ensure processes and operations are necessary, clearly defined, and efficiently designed to align people, systems, and policies and by matching workforce supply and skills with client and community need.
• Smarter Spending: Recognize that providing affordable care happens when costs are managed side-by-side with clinical quality and the client experience, which is integral to demonstrating accountability and value.
• Healthier People: Improve the behavioral health of children, adolescents, adults and others with mental health, substance use, and domestic violence conditions using evidence-based care.
• Joy in Work: Acknowledge the importance of a meaningful work environment and grow satisfying community relationships in which people find meaning and purpose to advance behavioral health care, treatment and services. We recruit, train and retain the best individuals to ensure the right people with the right skills are in the right place. Supporting this is a high impact Board and leadership that invest energy in strategy, performance management, organization health, talent management, and compliance.

• Strong governance: The Board fosters a culture of open dissent, expects individual accountability, demonstrates interpersonal cohesion, and possesses the degree of knowledge necessary to lead a nonprofit. The Board recognizes that fulfilling the Mission requires a willingness to change and that the status quo is a recipe for losing relevance. The Board of Directors meets monthly and reconstituted its annual Board orientation in this fiscal year.
• Cohesive senior leadership team: Weekly and impromptu meetings keeps the Senior Leadership Team ever looking forward, creating the programs, structures, supports and financial stability that will allow us to be a bigger part of the solution in providing better care while smartly spending.
• Engaged workforce: Interdepartmental teams, workgroups and committees provide opportunities for staff to work together towards common goals. Our employees give their best each day, are committed to the organization’s goals and values, and are motivated to contribute to Child & Family Center’s success.

Child & Family Center navigated two mergers enabling us to leverage resources and more efficiently and effectively provide mental health, substance use, and domestic violence services. We opened a second outpatient clinic in Palmdale, CA to address unmet needs for outpatient behavioral services in Antelope Valley. We achieved national accreditation by The Joint Commission, APPIC membership for our growing clinical training program to grow the pipeline for future clinicians to join our workforce, and expanded services such as telehealth and partnerships such a Bridge to Home and the Painted Turtle to offer alternative ways and settings to better serve the needs of the community. Moreover, our clients and their families share their experiences. These client satisfaction survey comments illustrate this:
• I have had the best experience here and actually helped me deal with my anxiety better than any other place.
• I can cope with situations better and talk about my problems
• Taught me how to deal with panic attacks or anxiety attacks and who to talk to when I am suicidal
• A place for me and my child to come and learn how to help him cope with anxiety. Has learned to smile more and has wanted to learn the guitar. Never wanted to engage in anything before.
By using their voices, we better understand our progress and where we need to continue to focus resources to achieve better care and healthier people for clients, families, and the community.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Mental Health services include outpatient therapy, suicide prevention and intensive in-home services for children, adolescents and their families. Our Domestic Violence Program provides safety, shelter, and support to survivors of domestic violence while working to break the cycle of abuse and creating healthy relationships. Our Alcohol & Drug Treatment program provides outpatient, intensive outpatient and recovery support services to meet the needs of people in various stages of recovery.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Constituent (client or resident, etc.) advisory committees, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • What significant change resulted from feedback?

    On an annual basis, we conduct an evaluation of diversity, equity and inclusion practices. Data are collected from clients (consumer perception, treatment perception, and general satisfaction surveys) and staff (Cultural Competency Organizational Self-Assessment and Gallup-12). Some changes include: 1) Bilingual front office staff creates an inviting and helpful environment for clients of limited English proficiency or who do not speak English. Many services are offered to clients and the community in Spanish. 2) Environmental modifications (e.g., wall art) 3) Staff were provided various options, resources, trainings, and support to continue working and providing services and information to clients during the COVID-19 pandemic. 4) Supervisors encourage cultural awareness with their staff.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    Feedback received from stakeholders empowers them to be a part of the quality improvement process. Child & Family Center reviews all feedback received, through surveys, suggestion boxes, and complaints on a routine basis. Stakeholders are encouraged to speak to someone directly when they feel comfortable, and are also provided options for anonymous submission of feedback. As a result, stakeholders feel empowered to speak up and are aware that they have multiple options for doing so. Opportunities for individual, team, program, or system improvement are identified and reviewed through a cross-departmental Quality Improvement Committee. Stakeholder feedback is directly connected to improvement projects and ensures continuous quality improvement for the Agency.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to find the ongoing funding to support feedback collection,

Financials

Child & Family Center
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Child & Family Center

Board of directors
as of 03/24/2022
SOURCE: Self-reported by organization
Board chair

Dr. Marc Winger

Retired Superintendent Newhall School District

Term: 2020 - 2022

Bill Cooper

Director SCV Water

Joan Aschoff

Child & Family Center

Gloria Mercado-Fortine

LAUSD

Fred Arnold

American Family Funding

Staci Daniels-Sommers

Licensed Clinical Social Worker

Taylor Kellstron

Re/MAX

Jean LaCorte-Kiczek

Event Management, Retired

Jennifer Lee

Attorney at Law

Steven Zimmer

Attorney at Law

Dr. David Wong

Kaiser Permanente

Aida Weinstein

Accountant, retired

Rick Garcia

Lee Andrews Group

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 3/2/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

Equity strategies

Last updated: 04/15/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.